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Customer Service
Total 39 articles
Empower your customers with a great service experience! We have listed some of the best resources to help you enable your customers to have better engagement with your brand.
Believe it or not, customers are an essential part of your business. Failing to provide a great customer experience means you’ll have to attract new buyers regularly to keep your business going.
IT service management (ITSM) is a crucial process that ensures the delivery of hardware and software-related IT services to internal or external clients. Freshservice makes this ITSM process efficient and affordable.
Acquiring and retaining customers has become more challenging than ever. With Freshsales CRM, managing your sales and marketing pipeline becomes an effortless process.
IVR, an acronym for Interactive Voice Response software, is an automated business call management software that acts as an interface between your callers and your company at large.
Gathering Voice of Customer is your gateway to unlock endless opportunities. Our step-by-step guide will teach you everything you need to know about VOC.
A good onboarding process will ensure your customers stay loyal for a long time and come back for repeat purchases. Here are some customer onboarding tools.
Automating IT helpdesk makes it easier for internal and external users of log requests and lets you track the status and analytics of the requests. Check out some of the best tools.
Want to gain complete control over all your client projects? Keep reading this article to learn about the industry’s leading agency project management software.
Customer satisfaction is one of the most important business KPIs, and you should consider implementing top-notch products to set up your business operations and customer support system. It helps you give the best customer service.
ITSM tools are efficient at helping teams deliver outstanding IT services to their customers and improve employee productivity and collaboration while saving resources.
Curious to understand if the customer likes your product or service? Learn everything about customer health score and determine how you can improve it.
Want to have reliable payment processing with your customer? Check out the best point of sale (POS) system to receive payments securely and efficiently.
Want to improve the customer experience for your business? Check out our brief guide on how Gorgias is an excellent choice for Shopify helpdesk software.
Customer feedback management plays a critical role in the development and up-gradation of any product. It allows you to understand your customer needs and identify areas requiring specific changes to make the product more convenient and appealing.
Want to review your business’s service offerings? Check out the detailed guide on service blueprint diagram that visualizes a service offering accurately.