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Customer Service
Total 61 articles
Empower your customers with a great service experience! We have listed some of the best resources to help you enable your customers to have better engagement with your brand.
Believe it or not, customers are an essential part of your business. Failing to provide a great customer experience means you’ll have to attract new buyers regularly to keep your business going.
In general, owners of gyms require management software that will help them daily and make it highly apparent how much money they will make back on their investment.
Have you launched a new product or service? Get detailed customer feedback with these tools to get more insight into their preferences and continously improve your product/service.
A call center’s first call resolution (FCR) rate shows how frequently customer concerns are resolved during the initial contact and is a sign of superior customer care.
Automating IT helpdesk makes it easier for internal and external users of log requests and lets you track the status and analytics of the requests. Check out some of the best tools.
Aircall is a cloud-based, all-integrated call center solution, perfect for sales and support teams. Gone are the days when you maintained on-site call center setups that were difficult to install, maintain, or operate.
Helpdesk software allows internal or external users of an organization to get help when they face any difficulty or issue with their products and services.
Want to gain complete control over all your client projects? Keep reading this article to learn about the industry’s leading agency project management software.
Want to stay on top of the user engagement for your product or services app? You must embed an in-app chat solution into the app. And you can get the best results when you try the super-efficient tools mentioned below.
IVR, an acronym for Interactive Voice Response software, is an automated business call management software that acts as an interface between your callers and your company at large.
Call Center dialers let you scale up your operations, automate mundane tasks, and provide reports that can help you make strategic business decisions. They should be chosen carefully by evaluating your business requirements.
Want to supercharge customer service and streamline operations?
Here we explore top contact center solutions that revolutionize the customer experience.
Zendesk and Jira are both prominent help desk applications, but do you know how both of these solutions differ from each other? Explore this guide to learn about it.