Customer Service

Have you launched a new product or service? Get detailed customer feedback with these tools to get more insight into their preferences and continously improve your product/service.

A call center’s first call resolution (FCR) rate shows how frequently customer concerns are resolved during the initial contact and is a sign of superior customer care.

Looking for the best international calling apps? We list the best apps to help you connect, personally and professionally, with the world.

Automating IT helpdesk makes it easier for internal and external users of log requests and lets you track the status and analytics of the requests. Check out some of the best tools.

Customer Service need no longer be a hassle with Customer Service Software. But which to choose? Freshdesk vs. Zendesk – read on know which to choose!

Aircall is a cloud-based, all-integrated call center solution, perfect for sales and support teams. Gone are the days when you maintained on-site call center setups that were difficult to install, maintain, or operate.

Do you want more of your customers to pick up your phone calls? Use trusted calling solutions to avoid getting marked as spam by carriers and users.

Helpdesk software allows internal or external users of an organization to get help when they face any difficulty or issue with their products and services. 

Want to gain complete control over all your client projects? Keep reading this article to learn about the industry’s leading agency project management software.

Want to stay on top of the user engagement for your product or services app? You must embed an in-app chat solution into the app. And you can get the best results when you try the super-efficient tools mentioned below.

Irrespective of your industry, quality customer service is vital and one of the strongest pillars for the success of any business. 

CometChat enables users to effortlessly add chat functionality in their web and mobile applications and facilitate communication with customers.

Call Center dialers let you scale up your operations, automate mundane tasks, and provide reports that can help you make strategic business decisions. They should be chosen carefully by evaluating your business requirements.

Want to supercharge customer service and streamline operations? Here we explore top contact center solutions that revolutionize the customer experience.

Using these best Voice call APIs, manage and monitor your customer calls programmatically without user intervention. Explore its features and more.

Effective complaint management is the key🗝️to happy customers. Choose the right Customer Management System for you from our curated list of the best!🏆

Answering business calls from your personal phone number can really affect your privacy.

Zendesk and Jira are both prominent help desk applications, but do you know how both of these solutions differ from each other? Explore this guide to learn about it.