Customer Service

IVR, an acronym for Interactive Voice Response software, is an automated business call management software that acts as an interface between your callers and your company at large.

Gathering Voice of Customer is your gateway to unlock endless opportunities. Our step-by-step guide will teach you everything you need to know about VOC.

A good onboarding process will ensure your customers stay loyal for a long time and come back for repeat purchases. Here are some customer onboarding tools.

Automating IT helpdesk makes it easier for internal and external users of log requests and lets you track the status and analytics of the requests. Check out some of the best tools.

Want to gain complete control over all your client projects? Keep reading this article to learn about the industry’s leading agency project management software.

Make your customer service more efficient and improves customer satisfaction with Salesforce service cloud. Explore its features, offerings, and more.

Customer satisfaction is one of the most important business KPIs, and you should consider implementing top-notch products to set up your business operations and customer support system. It helps you give the best customer service.

ITSM tools are efficient at helping teams deliver outstanding IT services to their customers and improve employee productivity and collaboration while saving resources.

If you are looking to collaborate and communicate with your team as well as customers, check out list of the best Cloud Communication platforms.

Curious to understand if the customer likes your product or service? Learn everything about customer health score and determine how you can improve it.

Want to have reliable payment processing with your customer? Check out the best point of sale (POS) system to receive payments securely and efficiently.

Want to improve the customer experience for your business? Check out our brief guide on how Gorgias is an excellent choice for Shopify helpdesk software.

Looking for the best online survey apps for gathering customer feedback? Check out top online survey apps that can help you derive business insights.

Enhance your customer experience using these effective call center script tips and tools to develop a conversation that works for your business.

Looking to integrate visual customer support into your business? Here, we will highlight top visual customer support platforms for better engagement.

Customer feedback management plays a critical role in the development and up-gradation of any product. It allows you to understand your customer needs and identify areas requiring specific changes to make the product more convenient and appealing.

Want to review your business’s service offerings? Check out the detailed guide on service blueprint diagram that visualizes a service offering accurately.

Answering business calls from your personal phone number can really affect your privacy.