Delivering customer satisfaction in a SaaS business is priority 1,2 and 3, at least that’s how I see it.
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Most probably you’ll be working on a shift or on-call basis if you are doing Production Support.
People visit your website for a reason. Maybe they are interested in your product and service, have some related queries, or are just browsing.
Customer support is one of the most important aspects of running a business, and if you have a live chat facility, that’s the icing on the cake.
Customer support executives need to answer hundreds of queries every day. Canned response apps can make their job quick and easy.
One of the underlying themes, regarding the Covid-19 pandemic, is that the world will never be the same.