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ClickDesk

Communication between customer and service provider is key to run a business and keep customers happy.

ClickDesk is a software which provides services for communication between visitors and their service providers.

Highlights

  • Real time live chat
  • Building relationships with browser-based video chat
  • Auto integrated with the live chat tool
  • Social toolbar to increase social media traffic
  • Add plugins with one click
  • Managing and replying to chats using a mobile app

The free version can manage up to 10 users. Lite is the cheapest paid version, priced at $14.99 per month.

Alternatives to ClickDesk

Help Scout

To build a business it is important to know and communicate with your customers. A good line of communication with your customers will in-turn help you serve them better.

Help Scout is here to provide you with such a solution. Using Help Scout, you can have an open and interactive line of communication.

Some of its key features are:

  • End to end customer engagement
  • Manage multiple mailboxes
  • Save replies of e-mails for later review
  • Automate most of the processes

Crisp

Crisp is a new and efficient tool to get to know your viewers better. It is a software which can be used to chat with visitors.

It allows you to deliver quality customer experience and integrate tools into your website. Crisp is designed keeping the needs of the customer in mind.

The goal of using Crisp is to create a platform where the customer and service provider can have an open and uninterrupted conversation.

  • Live Chat: A fun way to connect with your customers
  • Integrate with messaging apps customers use every day
  • Use Crisp Campaigns to retarget leads
  • Dedicated knowledge database to help customers

UserEngage

UserEngage is a communication engagement tool but has many more functions. It also functions as a platform for marketing and customer service.

It is the only platform that you would require to manage all your customer communication needs.

You can monitor the foot traffic that comes through your webpage. The tool engages the viewers using automated and live messages.

  • Chat and in-app messages
  • Marketing automation
  • User movement tracking
  • Email marketing
  • Analytics and dashboard
  • Marketing automation in mobile app
  • Send notifications to customer browsers

You can start using the software with a 14-day trial period, and later opt for a subscription for one of the paid versions.

Tawk

Tawk is a customer communication management software. This tool will help you engage your customers in an efficient and fun way.

Using the free messaging app, Tawk will help you monitor and chat with the people who visit your website.

This will help you gain valuable insight about your web content and also help you in gaining new customers.

  • Copy a line of Javascript onto your HTML of the website to get started
  • Setup takes about a minute
  • Collaborate and assign roles to team members
  • Track progress of the team
  • Tawk is completely free to use

HelpCrunch

HelpCrunch is a communication software which can help you create a meaningful dialogue between you and your customers.

A good communication network could help you understand your customers better. This becomes a valuable database which can be used to improve on your product and services.

Some of its key features are:

  • Use live chat to have real-time communication
  • Send auto messages to your customers based on their interaction with the site
  • Ticketing 2.0, a new way to track, prioritize and solve customer problems
  • Easily integrate tools of your choice

The tool is available for purchase. The basic version is available for $12 per agent. There are attractive discounts on annual billing as well.

Drift

Drift is the new way to carry out sales and marketing for your company. It is a conversational tool which helps you engage with your customers better.

The conversations you have is used by Drift to better your business.  Drift will help you converse with the right people who can help expand your business.

Some of its features are:

  • Answer customer questions in real time
  • Convert new visitors to leads or customers
  • Target pre-qualified prospects
  • Automatic sales call booking
  • Use LeadBot to capture visitor’s contact information and schedule meetings with leads

Drift is free to sign up and get started. If you would like more out of it, you could opt for the Standard plan at $50 per month.

Freshchat

Freshchat is a communication management tool which can help the user in converting new visitors into leads.

More than a messaging software, Freshchat is a sales and marketing tool. Have conversations that help the customer and let you gain insight.

Better your business by understanding your customer better.

Some of its features include:

  • Topic based message channels
  • Unlimited contacts
  • Priority inbox for important conversations
  • Filter conversations based on team members, groups and message channels
  • A new and improved web messenger

Zoho SalesIQ

The Internet has made it easy for us to connect to our potential customers. This has given businesses an opportunity to talk to numerous potential customers.

SalesIQ is a live chat software which has been created keeping business growth in mind.  It is easy to use and hassle-free software.

The tool will help you have a proactive online communication with the visitors of your website.

Highlights

  • Track user’s footprints
  • Personalized chats
  • Auto-chat translation
  • Screen sharing
  • Real-time traffic monitoring
  • Prioritized list of website visitors
  • 2-minute setup
  • Customizable

UserReport

Rather than calling it a communication tool, UserReport is more of an engagement tool. This engagement refers to the tool helping its user engage the visitors of their website.

It helps you open a dialogue with the visitors. These conversations can help you in understanding how to better your product.

Some of its key features are:

  • Easy and quick installation process
  • Collects diverse information
  • Promoter score feature to tell the likability
  • Google analytics integration
  • Collect feedback to fix bugs
  • Customizable as per needs of the user
  • Available in more than 60 languages
  • Beautiful and efficient sales kits

Intercom

Intercom is a software which provides a new and better way to engage your customers. One of the popular engagement tools in the market.

The prime focus of the tool is to increase your customers, engage them and retain them for a long period of time.

Integrating Intercom within your website is easy.