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Collecting Feedback

Know what your users want. The following listed software will help you to collect feedback from your audience to improve the product.

Hotjar

Hotjar is a crucial software for someone who wants to make their website appealing to the users. The best way to do so is by research and analysis.

Hotjar is the software which can do this for you. The following are some of the features that you can find on Hotjar:

  • Heatmaps – this will give you a look into what the users that visit your site care for by representing their clicks, taps, scrolls, etc. in a visual format.
  • Visitor Recording – recordings of visitor movements to help in recognizing and fixing errors quickly

The payment plan depends on the number of pages that need to be viewed, with the lowest being at 20,000 pages per day, priced at $89 per month.

Promoter

Chad Keck and Ricardo Reyna, CEO and founders of Promoter created the software as they wanted every business to understand its true potential.

Promoter is a software that uses Net Promoter Scoring System to provide users with personalized feedback, pertaining to their website.

Some of the features of the tool are as follows:

  • Creating email templates in 27 languages with a great appeal in all devices
  • Campaign management and automated reminders
  • Extending, with integrations like Zapier and Segment
  • API support
  • Contact management

The starter plan costs $29 per month, increasing from here on the basis of different packs and number of surveys.

Usersnap

Ubersnap is a must have software, researching and analysing website performance in order to provide your website visitors with the best of content.

The tool responds with valuable feedback and is even known to be an easy-to-use bug tracker, very helpful in exchanging feedback and issues.

The tool is known for carrying out these tasks:

  • Javascript error recording
  • Creating lists for specific issue types
  • Notifying newly found bugs
  • Friendly to the existing workflow
  • Customizable

Two versions, Classic and CX are available, with varying price ranges. The Classic basic currently stands at $29 per month.

Doorbell

Doorbell is a software that analyses feedback and reviews by users and their sentiments, in order to help you enhance your website.

The software is cloud-based and can be checked into anywhere and at any time.

Doorbell works perfectly on all platforms, including PCs and handhelds (Android and iOS). The features of this tool involve:

  • Integration – the tool can send the feedback to a Project Management System of your choosing
  • Notification – new feedbacks can be received via email or push notification on the Android app
  • Screenshots – users can attach screenshots with their feedback for ease of use

The start-up pack is priced at $29 per month and two versions, business and enterprise, are also available to suit your requirements.

UserVoice

A feedback collection software, UserVoice helps your business grow and refine itself by helping you turn customer reviews and feedback into actionable data.

The CEO of UserVoice created the software as he believed that the best way to make a product worthy of the people, is by listening to the people.

The software provides could be helpful for the following:

  • Product prioritization – gives you an idea of how to strengthen your product by prioritizing the road-map of the product. This is done by reviewing valuable customer feedback.
  • Feedback Collection – the people specify their needs in their feedback, which will help in developing the product
  • Efficient management and moderation
  • Communication with customers

Delighted

The best way to improve and grow your business is to understand your customer. Collecting feedback is one of the ways in which a customers can share their feedback regarding your business.

Delighted is a modern feedback tool which can help you with this task. It is so well-renowned that it is preferred by some of the leading brands in the business.

Delighted caries out the following tasks:

  • Streamlined survey collection
  • Surveys delivery
  • Controls when and how your customers are surveyed
  • Provides invaluable insight from these surveys, assisting you to decide on your next actions

Services are free for initial usage. However, for improved performance, you might want to  opt for the paid version.

Qualaroo

Qualaroo is a tool created and is governed by a team whose members are experts in feedback analysis. The tool was built to help users manage and design their feedback campaigns better.

Qualaroo is one of the leading names in feedback analysis and is preferred by many marketer and UX experts.

It boasts of the following features:

  • A simple and efficient interface
  • Gains valuable insights within minutes
  • Automatic advanced sentiment analysis
  • Finding keyword clouds from feedback information
  • Combining metadata and feedback to gain complete context

There is a 14-day trial period available, after which the subscription is priced at $99 per month.