HelpCrunch is a communication software which can help you create a meaningful dialogue between you and your customers.
A good communication network could help you understand your customers better. This becomes a valuable database which can be used to improve on your product and services.
Some of its key features are:
- Use live chat to have real-time communication
- Send auto messages to your customers based on their interaction with the site
- Ticketing 2.0, a new way to track, prioritize and solve customer problems
- Easily integrate tools of your choice
The tool is available for purchase. The basic version is available for $12 per agent. There are attractive discounts on annual billing as well.