Chatbots are modern programs that can help a business take its customer experience to a new level.
Chat support is a demanding choice among modern customers, and automation of customer support using AI has skyrocketed the ticketing system to a great extent.
You might have at least once interacted with a chatbot, especially when talking to a customer agent through a chat system.
Many organizations, especially e-commerce platforms, are using Chatbots in their websites or applications to automate their customer support.
When OpenAI introduced ChatGPT, it opened up the path for endless possibilities, including the ability to create chatbots powered by ChatGPT.
Businesses can use a custom chatbot with ChatGPT to train the models based on customer requirements and provide better service.
So, if you are thinking about implementing a chatbot in your application or site, read on.
In this article, I’ll talk about chatbots, how useful they are, and some of the best ChatGPT-powered custom chatbot builders to create useful chatbots.
What Is a Chatbot?
Chatbot is basically a computer program that is built to simulate and process human conversation through text or voice interaction. The program leverages natural language processing (NLP) and artificial intelligence (AI) to understand customers’ queries and automate responses.
Chatbots have been designed in such a way using algorithms and AI models that it interacts with customers like humans do. From messaging apps and websites to virtual assistance systems, Chatbots are being utilized in both business-to-consumer (B2C) and business-to-business (B2B) environments.
The use of this program is increasing with time since it provides an efficient way for businesses to automate customer interaction in a friendly way. There are Chatbots that primarily respond in one line, and they usually provide answers to frequently asked questions, offering a simple customer interaction.
AI-enabled Chatbots are trained with language intent, spot patterns, human behavior, and recorder interaction to provide the most appropriate response without involving humans.
With instant access to consumer information, customer service function, sales, and marketing, chatbots are increasing their efficiency gradually.
Chatbots vs. ChatGPT-Powered Chatbots
When you compare ChatGPT-powered chatbots with other chatbots, you are likely to find many noticeable differences while using them.
Although both are conversational AI systems, some aspects make them different from one another:
ChatGPT-powered chatbots are sophisticated and trained to offer responses depending on the context and tone of your conversation. Unlike other chatbots, it is not limited to specific responses and provides answers to all your queries.
On the other hand, other chatbots are more purpose-oriented because they are pre-programmed with a particular set of responses. Therefore, they can only respond to specific questions related to the website or app where it is integrated. The response set is also quite limited but accurate when you ask the right question.
ChatGPT is more suited for personalized applications, and you can use it to get answers to even personal queries. You just have to log in to your ChatGPT account and use it depending on your requirements.
In contrast, since chatbots are designed for specific responses, you can’t use them to obtain answers to personal queries. They can only be used for pre-defined queries.
ChatGPT is quite challenging to implement. If you aren’t well-versed in machine learning, you won’t be able to implement it. It also needs you to be proficient in advanced programming for its implementation.
Implementing other chatbots in your website or e-commerce app is quicker and easier than ChatGPT-powered chatbots. These are based on simple rule-based decision trees and don’t require complex programming.
How to Create a Custom Chatbot Without Using External Applications
If you are new to creating a custom chatbot, it might seem like a daunting task. But if you follow the below-mentioned steps correctly, the process will get easier.
Step-1: Figure Out the Purpose
Your first task is to figure out the purpose of your chatbot so it can function accordingly. You must also define the features that your Chatbot will have before you proceed to the next step.
Step-2: Where to Implement
After defining the purpose and features, you will need to decide where to implement your custom chatbot. If your customer interacts mainly on your site through a live chat widget, then you must implement it on the website.
However, if most of the customer interaction happens in your app through Whatsapp, Instagram, Telegram, or another messaging platform, then you need to implement it there.
Step-3: Choose a Chatbot Provider
Once you are aware of the type of chatbot you want, it is time to select the chatbot provider. Chatbot platforms serve as the easiest option to create a chatbot as they are fast and convenient.
However, if you are good with coding, then you use a chatbot framework such as Google’s Dialogflow to create your own custom chatbot.
After selecting the provider, It is time for you to design the chatbot conversation in a chatbot editor. To start the process, log in to the chatbot builder first and then start designing the conversation.
Some modern editors let you sequence the conversation flow through the simple dragging and dropping mechanism. You will need to be proficient in conversation design because it will determine your customer experience. For software developers, designing the conversation might be tedious, but with precision; you will be able to implement it quickly.
After the designing part is over, it is time to test your chatbot and find out whether it is working according to your requirement. Depending upon how you have created the chatbot, you can choose a test process.
If you want your custom chatbot to offer a better response and customer experience, you must train it. You will need to utilize an NLP engine along with an NLP trigger to train the chatbot and let the systems find the most common issues and queries.
However, if you want to keep the chatbot simple and allow it to work according to the pre-defined flow, then you can skip the training part.
Step-7: Feedback Collection
After you have created the custom chatbot and integrated it into your website or chat platform, the last thing you can and must do is collect customer feedback. Your customers are the best people who can analyze the effectiveness of your chatbot.
So, just ask your customers to provide their honest feedback based on their usage and experience. Once you gather the details, you can improve your chatbot to make it more useful for your customers.
You can even build custom chatbots powered by ChatGPT through various websites and platforms without any coding.
Here are some of the best platforms to create custom ChatGPT-powered chatbots on your own.
Botsonic AI chat builder is a go-to choice for many business owners to create custom chatbots. The AI chat builder is straightforward to use, and it doesn’t require you to write any code or have deep technical skills.
Thanks to its strong GPT-4 backing, Botsonic enables you to train the chatbot you create on your own data to enable an impressive customer experience. Moreover, the platform can analyze the chats to enhance customer support and increase engagement with them like a human.
You can train your chatbot to collaborate with human-customer support whenever needed and also redirect the customer to specific products or services to enhance the experience. It is an award-winning chat builder that is trusted by top tech giants throughout the world.
Chatbase is a popular custom chatbot builder that harnesses the power of ChatGPT. It has garnered a lot of attention in recent times. The platform makes it a breezy task for you to build and integrate a chatbot on your site and train it on your business data.
Building a custom chatbot using this AI chat builder is a no-brainer task; you just need to add a link to your website or upload all the required data files for scraping it. Importantly, you can easily make changes to your chatbot, like answering patterns and providing names and personality traits, to enable it to provide a personalized customer experience.
The geolocation of your website won’t matter because Chatbase supports around 95 languages, so you can provide customer support in popular global languages. Chatbase is designed to cater to businesses of all sizes, and that is why they have come up with different pricing tiers, starting from $19/month.
If you are planning to provide unbeatable customer service using a custom chatbot and quickly resolve customers’ issues, try CustomGPT.ai. It makes building a custom chatbot easier by uploading documents or integrating it on your website with CustomGPT.ai’s congregation.
Once your chatbot is ready, you can easily deploy it via the embedded widget or API. Since the chatbot you get is powered by ChatGPT, your bot will be armed with many modern AI capabilities to improve customer interaction to a great extent.
They offer four pricing plans that you can choose based on your needs – Basic, Standard, Premium, and Enterprise – starting from $49/month.
If you want to build a chatbot that can utilize your business knowledge base and provide unparalleled customer support and knowledge management, try ActiveChat. This AI chat builder harnesses the capabilities of ChatGPT to ensure that your chatbot provides accurate answers to all the queries of your customers.
With this tool, you can introduce a natural language AI assistant to your website, which will automate most of the tasks and also simplifies many labor-intensive tasks. Unlike other bots that people train on generative models, this AI builder utilizes your data and provides high-quality text generation while reducing errors.
Another interesting thing about ActiveChat is that you can fine-tune the Large Language Models (LLM) with just a single click, and the total process is entirely free. This AI builder is not free, and you will have to choose between Team, Company, and Enterprise plans. The basic plan starts from $149/month.
Use AISTA chat builder to scrape your business data and create a highly efficient chatbot backed by ChatGPT that will improve your customer interaction by 67% (as claimed by the company).
With AISTA’s AI builder, you can effortlessly create a customized chatbot that integrates with your CMS and generates leads along with Q&A support.
The chatbots built using AISTA are efficient, with the capability to provide better, personalized interactions and reduce customer support costs by almost 30%.
One huge benefit that you will experience is the complete control you will have over your chatbot, which ranges from managing training data and modifying configuration to caching requests.
Since it is built on Magic Cloud, it is capable of analyzing all the questions that your chatbot receives and how to effectively answer them. It also provides replicated storage, security, and CDN.
The brand understands that not every business has the same need, and this is why it offers three separate plans, which are Basic, Professional, and Enterprise.
Do you want to automate the customer service on your website but can’t decide which chat builder to select for creating a custom chatbot?
This is a well-known brand that can help you customize and implement a ChatGPT-based Chatbot in your website or system. Data Monster uses its experience in the field of artificial intelligence and data analysis to design a chatbot that will help you provide a better customer experience.
Besides helping you in creating a wonderful chatbot, Data Monsters can also help you integrate it with existing systems, optimizing cycles and ROI estimation. Top organizations like Nvidia, Siemens, Cisco, Nestle, and P&G have trusted this AI builder, so you can also lay your trust in it.
Nova is a revolutionary AI chatbot builder that can help you create a ChatGPT-powered chatbot to scale your customer service and enhance customer engagement.
Since it harnesses the capabilities of ChatGPT and GTP 3.5, the chatbot you create using this chatbot builder can generate human-like responses to customer queries accurately while reducing human intervention.
Your chatbot can easily be integrated with your systems so that it can use all the relevant data to create accurate responses during customer interaction. It is a highly customizable AI chatbot builder that you can use according to your unique requirements.
The chatbot you create with Nova can be integrated not only on websites but also into mobile applications and smartwatches.
Try PowerBrainAI chatbot builder if you want to build an AI assistant for your application. Whether you want to create a custom chatbot for iOS or Android platform, this AI builder is compatible with both platforms.
From automating repetitive tasks, solving customer issues, and suggesting products to order management and escalating requests, the AI chatbot you will create can help you with a lot of tasks.
This AI chatbot based on ChatGPT will help you design your bot in such a way that it not only answers according to the customer’s intent but also provides accurate information. The app is entirely free to use, which is a huge boon, especially for small businesses that want to implement the power of AI in their ecosystem.
Creating a custom chatbot powered by ChatGPT for your website may seem like a daunting task, especially if you are unaware of coding and NLP. But don’t worry; modern AI chat builders have made developing ChatGPT-backed chatbots a child’s play. It will help you easily automate the chat service on your website with a few clicks.
So, choose the best ChatGPT-powered custom chatbot builder based on your use case and budget. All of them utilize advanced technology and the power of data science to train chatbots on your business data and provide accurate, relevant responses like human agents.