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In Collaboration Last updated: May 25, 2023
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When it comes to video conference apps, one of the first names that come to our mind has to be Zoom.

Be it office meetings, online classes, or something else – Zoom is a solid choice. Especially during the COVID-19 pandemic that forced people to stay at their homes, the app saw a huge boost in popularity and user count.

However, sometimes users face a pesky issue known as the Zoom Error Code 10004 after installation. If you, too, are suffering from this problem, don’t worry. Because in this tutorial, we will explain how you can fix this Zoom error in mere minutes. Read on and find out more.

What is the Zoom Error Code 10004?

Before we proceed further, let us discuss what the Zoom Error Code 10004 is in brief. The Zoom Error Code 10004 is an error that users usually face when they try to open their Zoom app for the first time after installing it on their computer.

For your information, this error is related to the Zoom update. That means users get this error message if their Zoom app fails to establish a connection to its servers for self-update.

However, sometimes users have reported facing this issue during the app installation and even amid a Zoom call they were on.

What Are the Reasons Behind This Error?

Let us now take a look at some of the factors that cause the Zoom Error Code 10004:

#1. Zoom Server Problems

If the Zoom servers are under maintenance or down for some reason, you may end up facing this issue.

#2. Internet Connectivity Issues


Just like all other apps that rely on an internet connection to function, Zoom requires stable internet connectivity to work properly. Thus, if your internet connection is slow or unstable at the moment, you may get this error message.

#3. Auto-Update Failure

If your Zoom app somehow fails to auto-update itself, the Zoom Error Code 10004 may show up. This issue usually goes away when your Zoom client gets an update.

#4. Third-Party Software Interference

If a third-party application like an antivirus program blocks your Zoom client from establishing a connection to its servers, you may face this error. Eliminating such hindrances can stop the error message from appearing.

Before we start giving you solutions to fix the annoying Zoom Error Code 10004, we suggest you do the following things first:

  • Opt for internet router power cycling. Unplug your router from the electrical socket and wait for some time before plugging it in again. If an internet connection issue gives rise to an error, doing this can help solve it.
  • Try closing all the unnecessary applications running in the background and disabling your antivirus program for the time being. If the interference of a third-party app caused the Zoom Error Code 10004, it would go away.

Now, if doing the above things did not solve your issue, try out the following methods to fix the error code:

Proven Methods to Fix the Zoom Error Code 10004

Below, we will inform you about easy and effective ways to fix the Zoom Error Code 10004. But before attempting any of these fixes, it is important to check your Zoom service status.

It is vital because if you see that all Zoom services are operating properly, the problem might have arisen out of your system. Here’s how you can do that:

  • After entering the site, check whether all the services are working as they are supposed to.

If they are, the reason for your issue is likely hidden within your system. Follow these step-by-step troubleshooting methods to fix your problem:

Giving Your Zoom Client a Manual Update

If you cannot launch your Zoom app after installing it, update the Zoom client manually. Close all pointless apps that heavily rely on your network and do the following:

Step 1: Open the Zoom app.

Step 2: Navigate to the top-right corner of your screen and click on your profile icon.

Step 3: Next, click on ‘Check for Updates,’ and check if there is any update available.


Step 4: If there is, click on ‘Install.’

Permitting Zoom to Pass Through Windows Defender Firewall

If your Windows Defender Firewall is prohibiting Zoom from passing through, here’s what you should do:

Step 1: Launch ‘Run’ either by searching for it by typing “run” in the search bar or by long-pressing Windows+R.


Step 2: Type in “firewall.cpl” and click ‘OK.’


Step 3: Click on ‘Allow an app or feature through Windows Defender Firewall,” followed by ‘Change settings.’


Step 4: Find ‘Zoom Video Conference,’ and tick both the ‘Private’ and ‘Public’ tickboxes.


Step 5: In case you fail to find ‘Zoom Video Conference,’ click on ‘Allow another app,’ followed by ‘Browse.’


Step 6: Now search for the Zoom folder and press ‘OK.’

Step 7: Next, allow Zoom Video Conference for both Public and Private network access.

Clearing Zoom Cache and Cookies

Corrupt cache files and cookies can cause Zoom to malfunction and display connection issues. You can easily clear your Zoom cache and cookies by doing this:

Step 1: Exit your Zoom app if it is open and launch ‘Run.’

Step 2: Type in ‘AppData,’ and click ‘OK.’


Step 3: Open the ‘Zoom’ folder.


Step 4: Inside that folder, find another folder named ‘data’ and delete it.

Step 5: Once done, launch Zoom again.

Step 6: Sign in using your login credentials.

Uninstall and Then Reinstall Zoom

If the above fixes don’t help, you should uninstall Zoom and then install Zoom again. Follow these steps:

Step 1: From the ‘Start’ menu, launch ‘Control Panel.’


Step 2: Under ‘Programs,’ you will find ‘Uninstall a program.’


Step 3: Find ‘Zoom’ from the list and right-click on it.

Step 4: Click ‘Uninstall.’


Step 5: Once uninstalled, visit Zoom’s official website and reinstall the Zoom app on your computer.

Final Words

Now that you know how to fix the Zoom Error Code 10004 you can say goodbye to this issue once and for all. Follow our tutorial carefully, and your Zoom app should start working normally again. Best of luck!

Next, check out how to blur the meeting background on the Zoom call.

  • Samyak Goswami
    Samyak is an engineer, tech lover, and content writer. He has the eye to see certain nuances in everyday tech that most people simply ignore.
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