Intercom Helps in Improving Customer Satisfaction, Todesktop Transforms the Web App Into a Desktop App, and Gan.ai, a Video Creation Platform, Raised $5.2M

Hello everyone! 🙋We have the following updates for you today! 📣

• Intercom helps in improving customer satisfaction
• Todesktop transforms your web application into a cross-platform desktop application
• AI-powered video creation platform Gan.ai raised $5.2M

Intercom

Intercom is a customer support solution that aids in the speedier resolution of issues, the reduction of team workload, and the improvement of customer satisfaction. The platform is trusted by over 25k customers, including Amazon, Meta, Atlassian, Notion, eTORO, and many others.

Its automation technologies and artificial intelligence-powered chatbots automate talks, reduce support volumes, provide insights into client conversations, and its AI-powered shared inbox helps improve team efficiency.

Users can observe all support discussions and connect with coworkers in real time because of support for omnichannel communication. Furthermore, it offers actionable insights, customer data segmentation, and behavioral data analysis.

Its proactive support systems assist in anticipating and resolving client concerns, lowering inbound volume, and enhancing customer satisfaction.

Its no-code automation makes it simple to create workflows, and its AI-powered inbox aids in generating responses. Its ticketing system facilitates collaboration among coworkers while allowing customers to track developments in real time.

Intercom integrates about 300 apps and offers APIs and webhooks for easy configuration to enhance its features. The software is available for free testing for 14 days.

Todesktop

Todesktop is an A Y Combinator company that transforms your web application codebase into a cross-platform desktop application with native functionality in just a few minutes. The platform is drag & drop builder, supports cross-platform apps, and provides optional coding.

Some apps powered by ToDesktop include Slite, Typefully, Unbounce, Moises, ClickUp, and more. It is easy to convert your web app to a desktop app without coding, and even you can customize the app design, icon, and window frame.

Some of its prominent features are super-fast global CDN for downloading, download analytics, universal magic links, custom menus, multi-window support, trays, deep linking, and native installers for all platforms. 

ToDesktop offers three simple steps for this transformation: bootstrap directly from a web app, customize the web app with desktop code, and one-click publishing.  It handles details like native notifications, auto-updates, access to native APIs, customizable look and feel, and code signing.

Its pricing plans are available for different needs, including essential, professional, and enterprise.

AI-Powered Video Creation Platform Gan.ai Raised $5.2M

Gan.ai provides video personalization software for companies and brands to create customized videos with one-click recordings, using actors and scripts with relevant keywords. As per the website, customers adopting it have seen a more than three times increase in conversions.

It integrates with e-commerce platforms like Shopify, Calendly, Stripe, Hubspot, and Salesforce, making it easy for users to add shopping and payment options to personalized landing pages.

The company recently raised $5.2 million in seed funding led by Surge, Sequoia Capital’s rapid scale-up program. Emergent Venture and other angel investors also supported the financing. 

Gan.ai is founded by a former Facebook AI Research staff, Suvrat Bhooshan, and the company currently has 200 plus users and 40 enterprise customers, including Samsung, Zomato, Vivo, Mobile Premier League, etc. 

Runway AI is another startup that raised $50 million at a $500 million valuation in December 2022.

For more updates, check out the Latest Tech category.