Zoho BugTracker Review: Your Next Bug Tracking Tool

Bugs are common in the software development field. The causes of bugs range from missing or unclear requirements to miscommunication between different team players or even technological changes. When a bug is detected, it typically goes through various steps before it is fixed. 

Zoho Bug Tracker is an online tool that a software development team can use to submit, track, and fix bugs. This customizable tool makes it easy to record bugs fast and start acting on them.

Zoho Bug Tracker Benefits

Zoho Bug Tracker comes with the following benefits;

• A centralized place for issue tracking:  A typical organization may have different departments. On the other hand, as an application grows, bugs are likely to rise in number. A bug tracker provides a centralized place to track all these issues, prioritize them, assign them to different engineers, and resolve them.
• Efficient time management: A bug tracker allows teams to tackle different issues based on their priority. Such a team will thus always know what should be tackled first and what can wait. 
• Improves collaboration: A bug tracker provides a common platform for the team to resolve all the issues. Such members will thus work as a team and resolve issues as they come. 
• Improved workflow: A bug tracker makes it possible to note down issues as they are noted. Such bugs are categorized, meaning the team does not have to waste a lot of time determining how they should be resolved. 
• Improved product quality: With a bug tracker, issues can be noted and fixed early enough before the product is shipped. Such a tool makes it easy to produce software that is customer-ready. 

Features of Zoho BugTracker

• Issue management: Zoho Bug Tracker will be with you throughout the bug lifecycle. You can record a bug, determine its severity, assign it to a team member, and track progress as it is being worked on. 
• Multiplatform: You can use Zoho Bug Tracker on smartphones and personal computers. The availability of mobile apps on Android and iOS makes it possible for users to manage bugs on the go. 
• Supports automation: You can automate repetitive tasks by setting rules to trigger desired actions and automating your emails. 
• Customizable: Zoho Bug Tracker has defaults that allow you to capture your bugs. You can always change these defaults to suit your needs. 
• Collaborative: This tool allows you to add team members to work on a common goal. For instance, the free tier allows a team of up to three members. 
• Invoicing: The timesheet feature makes it easy to note the hours that every member covers. You can thus determine the billable and non-billable hours from this tool. 
• User management: It allows the admin to create different teams and assign them a workspace. You can thus create modules, add users and assign roles to different members from the same space. 
• GitHub Integration: GitHub Social Coding makes managing code and all the bugs easy. All the changes made on the source code hosted on GitHub are automatically displayed on Zoho Bug Tracker. 
• Multi-language: Zoho Bug Tracker is available in over 27 languages, catering to users from diverse backgrounds. 

Integration with other Platforms

Zoho Bug Tracker integrates various tools needed in a typical software development environment. We can classify these integrations as follows;

#1. Zoho Apps

Zoho has various apps that can add more value to the bug tracker. For instance, you can integrate it with Zoho Analytics and add data to your issues. Zoho Invoice comes in handy if your team has to create invoices. 

#2. Google Apps

You can track events and issues using the Google Calendar integration. You can also create, share and edit files on the go through the Google Drive integration. 

#3. Microsoft Apps

This bug tracker integrates with Microsoft Sharepoint and OneDrive, making adding and dropping files easy. 

#4. Remote Repositories

You can easily integrate Zoho Bug Tracker with Bitbucket or GitHub and manage your repositories. All the changes pushed to Bitbucket or GitHub will be updated on Zoho Bug Tracker, making it easy to note when new bugs are introduced. 

#5. Manage Documents

You can pick and drop documents from file management systems such as Dropbox and Box from this tool. 

#6. Ticketing Systems

You can integrate this tool with Zendesk and Zendesk Sell to manage customer issues and track contacts and deals.  

#7. Automation

With Zoho Flow, you can integrate Zoho Bug Tracker with over 800 apps without writing a single line of code. 

How to get started with Zoho

Step 1: Sign up on Zoho Bug Tracker

Visit Zoho and click on the “Get Started” button in the top-right corner.

Zoho is a freemium platform, but we will use the free trial for now. 

Step 2: Enter your company details

You can also choose to use either Google or LinkedIn to save time. 

Step 3: Launch your account

Once you enter all the information, you can create your first project. The dashboard provides several options to choose from. 

Choose either “Explore Bugtracker Templates” or “Create own projects.” 

For demonstration purposes, we have picked the first option

How Zoho Bug Tracker Works

You are now ready to submit, track and manage bugs on Zoho Bug Tracker. Follow these steps;

Step 1: create a new project

On the top-right of your dashboard, click the create “New Project” button.

Step 2: Give your project a title

The ideal name will depend on the naming conventions agreed on by the development team. We can name our project “UI Team”.

Step 3: Give your project a time-frame

The best projects are those that have deadlines. You can give project days or weeks depending on the severity. 

Step 4: Describe the project

In one sentence or two, describe in detail what the project is all about. 

Step 5: Assign the project to a group

Since we are creating the first issue on Zoho, we don’t have any groups yet. You can give your group a name base on your naming conventions. For demonstration purposes, we name our group “front-end.”

Step 6: Add tags to your project

Tags will make it easy to categorize and search for projects. 

Step 7: Define project access

You can either make your project “private” or “public”.  If you go for the “Private” category, only users will view and access and access it. On the other hand, “Public” allows portal users to view, comment and follow the project. However, it is only users that have complete access. 

How to submit a bug 

Step 1: Initiate a bug

Once you have created a new project, you will be taken to a new window.

Click on the “submit bug” button to get started. 

Step 2: Give the bug a descriptive title

The ideal name will depend on the naming conventions the development team agreed on and the bug’s nature. For instance, “The app crashes during transaction processing” is a self-explanatory title for a bug. 

Step 3: Describe the bug 

In one paragraph or two, describe in detail what happens for you to conclude there is a bug. You can explain if it is a one-time thing or something consistent. You can also highlight how it impacts user experience and whether it should be addressed soon or can wait. You can also attach several files as evidence of the bug. 

Step 4: Assign the bug/ issue to a group

The drop-down menu will show all the users you have created for your project. Pick the corresponding group and move to the next step. You can set “reminders” and add “followers” if necessary.

Step 7: Add bug information

This step captures details such as tags, severity, due date, and release milestone;

• Tags will make it easy to categorize and search for projects. 
• Severity determines how the bug affects the overall operations. You categorize the bug as “Show stopper”, “Critical”, “Major” or “Minor.”

Step 8: Publish the bug

Once you have captured all the details, hit the “add” button to publish the bug. 

You will have something like this when it goes live.

Zoho Bug Tracker: Best Practices

• Define bug tracking process: Before you start using Zoho Bug Tracker, define how bugs will be defined and assigned to teams and how the team will resolve them.
• Assign issues to the right team: A typical team will have people with varying skillset. If the bug is a database issue, assign it to the backend team. 
• Utilize automation features: Zoho Bug Tracker allows you to send bug notifications and progress reports through tools such as email. 
• Utilize reports and analytics tools: You can gain insights into the project by checking the reports and analytics dashboard. 
• Use consistent naming conventions: To avoid confusion, create a naming convention for logging in bugs. 

Wrapping Up 

As you can see, Zoho Bug Tracker is a powerful tool that helps record and manage bugs in the software lifecycle. Its amazing features and ease of use have seen it get a spot among the best bug trackers that you can use. 

It integrates with communication, collaboration, and reporting tools, making it an important addition to a software development setup. The choice of tools to integrate with Zoho Bug Tracker will depend on the nature of the software you are building and the end goals.