Remote Monitoring and Management (RMM) solutions are designed to enable Managed IT Service Providers (MSPs) to remotely and proactively manage customers’ endpoints, networks, and computers.

Thanks to RMM tools, MSPs can deploy patches and updates, install and configure software, and diagnose and resolve problems remotely.

The following is a review of the best RMM solutions in the market, followed by insights into how they are deployed.

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SuperOps

SuperOps is the only truly unified PSA-RMM platform that offers tools for modern MSP needs, including IT documentation and project management.

SuperOps

With SuperOps’ RMM (Remote Monitoring and Management), you can manage your client’s network of assets with ease and proactively tackle issues. Monitor assets in real-time, dive deep for granular information about an asset, and find all the context you need to resolve issues effectively.

Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features that a modern MSP needs, including easy ticketing, flexible contract management, proactive endpoint management, fast remote access, and truly intelligent alert management.

No more switching between five different tools to manage your IT operations. 

Key Features 

  • Asset Management: Get a comprehensive record of all the devices and endpoints in your clients’ environments within a single system. 
  • Policy Management: Set up a flexible policy management system that helps you build policies to cater to the needs of your client’s networks.
  • Patch Management: Automate and manage all your client’s assets and business safely with patch fixes. 
  • Alert Management: Set up alerts for all your assets in all your clients’ environments and be proactive when they need fixing.

In addition, SuperOps RMM is packed with exciting features and seamlessly integrates with PSA, IT documentation, and project management software. It is your one-stop shop for modern MSP needs. 

Syncro

Syncro combines all the foundational tools that modern MSPs need into one intuitive solution, offering PSA, RMM, and remote access for a single affordable price. Syncro’s unified IT operations platform automates and simplifies service delivery for MSPs and IT professionals so they can grow their businesses.

Syncro

Every MSP needs the support of a sophisticated platform that helps them run a more efficient and profitable business. Syncro allows MSPs to manage their clients’ systems and devices with ease and control. Syncro’s robust remote monitoring and management (RMM) capabilities empower MSPs to amplify and extend their expertise and better serve their customers.

Syncro was built by MSPs to address key issues they face. It allows them to access what they need to power through their day: billing and payments, automation, scripting, integrations, backgrounding tools, and more. Its user-friendly interface enables higher productivity and allows MSPs to focus on what matters most – building a profitable business.

Syncro is committed to helping the industry thrive through various free and educational professional development tools to help everyone build healthy, happy, and profitable MSP businesses via its webinars, how-to articles, and podcast, Workflow for MSPs. 

Syncro not only prides itself on listening to customer feedback and interacting with its user community, but consistently acts on feedback to develop solutions that will drive the most impact. In addition, Synco values protecting user information and is GDPR-compliant, CCPA-compliant, and HIPAA-verified.

SupRemo Professional

SupRemo Professional is utilized for various tasks like remote device administration and health checks, support queues, mass deployment, connection monitoring, and more.

SupRemo-Professional

SupRemo Professional will suffice your needs if you want an easy, intelligent, and secure solution for remote IT infrastructure management. It is compatible with all operating systems, including Windows, MacOS, iOS, Android, and Linux.

SupRemo Professional is an all-in-one, multi-platform solution for remote help for businesses of all sizes and individuals. It includes multiple applications besides remote administration, such as Online Collaboration, Home Office, and Endpoint administration.

The software lets you quickly share your screen and connect to remote PCs and servers from various locations to solve technical difficulties or collaborate on a project. One of its distinguishing features is the ability to examine real-time information from your devices remotely and monitor their health state.

It includes several advantages that will improve the efficiency of most enterprises, regardless of size or industry, such as latent-free desktop sharing, a solid remote control, and, most significantly, secure data transmission.

SupRemo Professional can assist you in deploying, installing, and configuring the software if you have a multi-site infrastructure.

Key Features 

  • Enable Support Queue to receive customer support inquiries.
  • Real-time licence usage control.
  • SupRemo’s automatic and widespread deployment reduces manual labour.
  • All incoming and outgoing device connections from your SupRemo account are monitored.
  • Personalized notifications on the health of the hardware, such as CPU, RAM, disc space, and so on.

SupRemo Professional is the most economical remote management software for professional use. The software can be tried for 21 days free of cost.

AirDroid

AirDroid Remote Support is a powerful enterprise-grade solution that allows businesses to troubleshoot remotely or directly control attended and unattended devices with fast response and secure reliability.

Airdroid-rmm

With businesses relying on many devices dispersed geographically, it can be quite tiresome for IT admin to manage the device operation for smooth business continuity. With remote monitoring capabilities and proactive alert systems, IT admins can effectively oversee devices worldwide, minimizing downtime and maintenance costs.

IT admins can produce detailed reports for the device status, name, groups, and model for in-depth analysis of the performance of the device. For example, you can discover the top applications that increase your data usage so you can make an informed decision on how well they can effectively manage their data use.

AirDroid Remote Support comes in to streamline device management – all at your fingertips.

Key Features 

  • Remote Support for Unattended Devices: AirDroid Remote Support allows you to provide support for unattended devices. This excellent plan provides full tech coverage for Android and iOS devices, helping reduce your customers’ downtime due to technical difficulties while simultaneously making your own life a little bit easier. 
  • High Security Black Screen Mode: AirDroid’s exclusive function prevents others from seeing what is on the controlled device and protects your organization’s privacy.
  • AR Camera: You can use the AR camera feature to provide visual assistance to customers by overlaying annotations or instructions on their device screens.
  • On & Off Session Chat: Effortless problem-solving through various options such as voice calls, screen sharing, real-time text chat, gesture guidance, etc.

AirDroid Remote Support offers flexible subscription plans to meet your needs. Its pricing structure is based on the number of seats and licences. The plans include the Basic plan, Standard plan, and Enterprise plan. You can try AirDroid remote support and management software for 14 days free of cost during its trial period!

Radix

Radix is a customizable device management platform that empowers IT administrators and help desk executives to centrally manage all organizational devices on a unified management platform.

The Radix device management platform is powered by a VISO engine and is both OS- and device-agnostic.

Radix

The Radix device management platform is cloud-based, allowing users to centrally track, manage, and analyse device and fleet data in real-time anywhere through its powerful dashboard. This includes all organizational devices, including those currently operating beyond an organization’s local network boundaries, from remote and roaming computers, laptops, and tablets to digital signage rugged devices and more.

Key Features

  • Centrally manage apps, OS settings, and updates of all devices
  • Apply and enforce policies and regulations
  • Install applications and updates on all devices remotely
  • Create encapsulated and encrypted work/private environments
  • Simplify batch tasks and simultaneous workflows
  • Take remote control over devices for assistance
  • Group and tag devices according to predefined criteria
  • OTA updates and firmware management
  • Analyse device, web, and app usage to make fact-based decisions
  • Create Geo-fences and device location perimeters
  • Lock, track, and wipe lost or stolen devices
  • Broadcast alerts and notices to all or selected devices

In addition, the Radix platform offers custom reports, device-level deep log analytics, workflows, and automation.

The Radix platform can be used by managed service providers (MSPs) to provide device management services and infrastructure that help their end-user clients optimize device performance, simplify operations, and make more informed decisions.

Manage Engine RMM Central

ManageEngine begins by quickly discovering all network devices, from servers, routers, and storage systems to virtual machines and client devices such as laptops and other mobile computers.

manageengine

Once the discovery step is complete, ManageEngine simplifies RMM tasks through a single console from which application management, remote device troubleshooting, and IT asset inventory can be addressed for all types of endpoints.

With ManageEngine, you can view critical metrics such as immediate device status, performance issues (and their resolution), bandwidth consumption, and alarms from multiple client networks.

Other tasks simplified with ManageEngine include detecting missing patches (and installing them), restricting user access enforcing security policies, and customizing configurations for each customer’s network requirements.

The acquisition and deployment of ManageEngine are also simplified, thanks to a flexible licensing scheme for monitoring and device management and the use of a single product and a single, efficient, and user-friendly console for all IT assets. These strengths ensure minimal resource consumption and maximized return on investment (ROI).

NinjaOne RMM

NinjaOne RMM is a unified IT operations platform that aims to provide easy-to-use dashboards to reduce the complexity of IT work and modernize IT management.

ninjaone

NinjaOne’s RMM module is no exception, providing instant access to Windows, Mac, Linux, SNMP, or VMWare devices from a single screen. NinjaOne’s endpoint management toolset makes it easy to remediate IT issues without interrupting end users’ work.

In addition to ease of operation, NinjaRMM strives to provide the shortest implementation time and lowest administration overhead.

In this way, it aims to make IT technicians more efficient, freeing up their time to focus on value-added tasks. NinjaOne allows you to automate as many Tier 1 support tasks as possible, helping end users with powerful IT management tools behind the scenes.

To ease implementation and start-up, NijaRMM has a level of customer support ranked with the highest ratings. This is complemented by free training and onboarding, plus the ever-present support of NinjaOne.

Atera

Atera is an all-in-one Remote Monitoring and Management (RMM), helpdesk, ticketing, and automation platform that streamlines organizational IT management with proprietary Action AI. It lets companies monitor and manage unlimited devices at a fixed cost from anywhere.

Atera users get full visibility into devices and group behaviour, with automated alerts and thresholds for different device types. According to user preferences, it helps system admins monitor and manages system resources, network & IP monitoring, logged-in users, Windows updates, Active Directory, etc.

Atera enables manual task automation by setting up IT automation profiles. Users can take scripts from its enriched library and run them on CMD or PowerShell to perform actions, such as shutdown, reboot, run a full system scan, deleting temp files, etc.

Atera’s server monitoring software offers proactive insights into server health. It provides essential server performance metrics, and users can also customize the parameters to be tracked. Users also access a variety of reports and analytics on agent health, system inventory audit, specific customer health, and system health.

Atera’s AI-driven Helpdesk cuts response times and speeds up issue resolution, allowing the support team to handle more tickets effortlessly. It supports integration with tools like AnyDesk, Splashtop, TeamViewer, and ScreenConnect.

Atera uses world-class patch management and stringent data privacy protocols to protect data, customers, and employees. Atera’s App Center offers customization options with the top solutions in cybersecurity, backup & recovery, email protection, password management, and more.

N-sight

N-sight is N-able’s RMM platform, providing a powerful combination of features that allow you to get your work up and running in no time. The tool offers patch management, drag, and drop automation, inventory tracking, and asset discovery for up to 100 nodes.

N-able-N-sight-RMM-1

In addition, it provides a remote access licence for attended and unattended support, live chat, fast file transfer with drag-and-drop, and 3 MSP administrator licences for ticketing and billing.

N-able offers a predictable pricing scheme, so you don’t have to pay for every technician who joins your staff.

N-sight RMM software offers next-level protection, defending Windows and Apple devices with flexible real-time monitoring and management tools, plus a simple dashboard highlighting critical information during peak operations.

For Windows devices, patch management functionality keeps them up to date with every aspect of Microsoft environments.

N-sight Take Control’s sophisticated encryption and multifactor authentication provide MSPs with secure, instant access to troubleshoot desktop or mobile (Windows, macOS, iOS, and Android) issues from virtually anywhere.

IT technicians can get accurate, real-time information to support end users, even on mobile devices, providing world-class assistance from native Android and iOS apps.

ITarian

ITarian remote monitoring and management software allows you to remotely manage network endpoints, computers, mobile devices, and the entire IT infrastructure from a centralized console.

ITarian tracks multiple clients and endpoints, providing up-to-date information about network status and software updates on each user’s device.

ITarian

ITarian operates autonomously and proactively, continuously monitoring the health of networks and end-user devices. When it detects a problem that requires attention, it automatically generates a service ticket assigned to an MSP.

Using built-in wizards makes it possible to create standard, reusable processes that solve complex problems. This is intended to increase technician efficiency, improve service quality and strengthen customer relationships.

For rapid deployment and configuration, ITarian can quickly import the list of users, devices, and endpoints from LDAP and Active Directory through full integration with these two systems.

Total management is carried out from a unified interface that allows you to view, manage, and understand your customers’ IT environments. This console even allows for real-time chat with customers and to apply fixes remotely without switching windows.

The ITarian license grants exclusive access to the product forums and the MSP Consortium, giving you an active voice in the product roadmap and MSP community.

GoTo Resolve

GoTo Resolve is comprehensive remote monitoring and management software that supports multi-platform such as Windows, Mac, IOS, Andriod, and Chromebooks.

This award-winning platform is designed to address the various support challenges faced by IT professionals while working in SMBs and large enterprises.

GoTo Resolve

This Zero Trust, security architecture platform has a collection of tools and resources that helps administrators to streamline processes, automation, management, troubleshooting, reporting, etc., ultimately driving efficiency.

Its remote features include ad-hoc remote support, in-session system diagnostics, unattended remote access, multi-session handling, ticketing, and more from a centralized console with fast, secure, remote IT support.

Some cumbersome but important activities admins need to execute are repetitive and manual tasks and detecting and troubleshooting issues. GoTo Resolve provides a platform to handle these two important activities.

Admins can easily automate repetitive and manual tasks without any coding knowledge and can set alerts on important processes to get notified after breaching the thresholds that would help them to look into it for resolution.

Some of its other important features are automation of patch management, customized alert notification, IT support ticketing system, End-to-end 256-bit Advanced Encryption Standard (AES), centralized antivirus management, Reporting & Analytics, Multifactor authentication (MFA), and many more that help to ease the administration and management of IT infrastructure support.

By harnessing the power of this platform, IT professionals and businesses can gain a competitive edge by optimizing their IT operations and delivering exceptional results. Admins can also use this tool to provide unparalleled support in an ever-evolving technological landscape.

LogMeIn Central

With LogMeIn Central, you can remotely deploy endpoints and automate routine IT tasks while protecting your business with Enterprise Access Point Management and Security. LogMeIn’s RMM tool offers HD remote access, user and device management, background access, file transfer, and more, all for a base fee of $80 per month (billed annually).

central

LogMeIn Central’s desktop sharing and remote control capabilities allow your technical team to provide quick and easy support for any Mac or PC from any location.

LogMeIn RMM offers antivirus management to protect and secure users’ machines with Central Premier. This product brings together some of the most advanced anti-malware tools on the market.

LogMeIn Central’s user management allows you to organize your users into groups, control permissions, enable two-factor authentication, and extend computer access. By grouping computers, you can organize client devices based on role, location, access permissions, or any custom criteria you want to specify.

Finally, remote deployment allows you to deploy LogMeIn hosts and configure installation packages on all machines in your IT environment. LogMeIn gives you a complete view of the integrity of each LogMeIn host to detect strategic issues and critical updates.

SyxSense

SyxSense’s RMM tools are based on security contexts that allow MSPs to move instantly between different clients without taking their eyes off a single console. This console will enable them to monitor and act with precision on the client and its devices.

syxsence

SyxSense distributes workloads efficiently among available personnel. The configuration of access levels and roles achieves optimal utilization of human resources, assigning tasks to technicians according to their skills and avoiding under- or over-utilization of resources.

Each user can have multiple functions, which define what they can do, and domains, which determine where they can do it.

One aspect differentiating SyxSense from other RMM solutions is that SyxSense uses Cortex to monitor, alert and repair, giving the MSP a real-time connection to assess and respond immediately.

By combining SyxSense Cortex real-time responses with Windows maintenance routines, MSPs can save up to 80% of the time required to manage customers. SyxSense brings proactivity to MSP management, reducing the demands on MSPs and freeing them for value-generating tasks.

Syxsense offers free trials of its full-featured RMM tools for up to 100 devices for 14 days.

How is RMM Deployed?

RMM software solutions are deployed through an agent (a small footprint software component) installed on the various devices in a network, be they PCs, workstations, servers, mobiles, etc.

MSPs use these agents to acquire remote monitoring capabilities by sending information from client devices to the MSP. The information sent is machine health and status, which gives the MSP an insight into the client’s networks.

The best RMM tools not only monitor devices and send information to the MSP but also act proactively, detecting potential problems and initiating action where appropriate. Agents can automatically create service tickets when they detect an issue that requires attention.

These tickets are classified according to the type of incident and its severity. This classification helps the MSP allocate its technical resources optimally for issue resolution.

Conclusion

Having an effective RMM tool is a necessity for MSPs to stay competitive. The ability to remotely diagnose and troubleshoot problems and perform routine maintenance is a given in an MSP’s service. It is also essential to reduce service time and effort and meet service-level agreements (SLAs).