Best Cloud Phone Systems for 2024

Nextiva is a leading cloud phone system that promises 99.999% uptime. It supports various communication tools as well as team collaboration within the platform.

The service has 8 POP (Points of Presence) around the map to provide uninterrupted communication. Even if one server goes down, your call is transferred to another server for stability. It uses ‘carrier-grade’ data centers, a statement backed up by the audio and video quality of the calls. The Acoustic Echo Cancellation feature further improves call quality by eliminating unnecessary echo.

You can also set up an IVR and, based on the selected options, direct the customers to the concerned representative. This ensures smooth communication for better client management and customer satisfaction.

To avoid security breaches, Nextiva has a Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) encryption. There are also frequent audits and monitoring for malicious activity.

JustCall comes with AI-powered features and over 100 CRM integrations with productivity apps like Salesforce and Zoho. It presents all data types, including transcripts and customer demographics, in a central place for analysis and monitoring.

With AI, JustCall provides actionable insights by analyzing data, understanding your customers’ sentiments, and identifying their needs. It also trains your workforce to boost your productivity.

You can connect with your target audience on SMS, Whatsapp, and other supported platforms from a single dashboard. JustCall also provides support for admin work through automated insights directly in your inbox.

Aircall is one of the older players in the VoIP market. It’s best suited for small teams who want a no-frills communication platform. It has all essential features, such as unlimited domestic calling and texting, international calling (add-on in the basic plans), and third-party integrations with all major productivity tools.

The cloud telephony system is supported by 7 global data centers and promises high uptime. It relies on WebRTC security to protect calls. Amazon Web Services (AWS), which holds FedRAMP, PCI DSS, SOC2, and ISO 27001 certifications, is Aircall’s hosting partner.

Aircall lacks built-in features like fax and video conferencing. However, this is covered through integrated third-party apps.

RingCentral is a cloud phone system that offers superior audio and video conferencing solutions. It’s a feature-rich tool that supports over 330 third-party integrations. The UI is easily navigable, call recording is available for all plans, and the security is top-notch with two-factor authentication.

One of RingCentral’s unique features is multilingual assistance. Companies can convey the same message in all operating countries without manual interference. It can handle a dozen (and more) calls at any given moment and place an outbound call simultaneously.

With the introduction of AI features like accurate transcription, translations, and intuitive search closed captions, RingCentral is a comprehensive solution for businesses. It also specializes in the education sector and has a separate plan to equip teachers, students, and administrators with the necessary tools for hybrid classroom learning.

Freshcaller is a cloud phone system that combines AI capabilities and advanced features like call segmentation and call analytics. The Freshworks ecosystem provides a powerful backing to this service and integrates well with other apps, such as Freshdesk. When you get a call, related information from these platforms is also displayed.

A standout feature of Freshcaller is call routing automation. You can select different routes for VIP phone calls to avoid IVR or delays. If an important client is trying to reach your helpline for a technical issue, you can set them to instantly connect to the responsible desk instead of making them wait in a queue.

Due to these features, Freshcaller is a viable option for teams that want a client-focused communication system. With unexpected overload, teams can temporarily add more manpower with a ‘day pass’.

Vonage started as a VoIP service for small companies and residential use and later became a leading commercial cloud telephony service provider. Its various features adjust as per your needs, providing scalability.

The service features automated attendants for efficient call management and HD voice quality for clear conversations. Its benefits include virtual receptionists, team messaging, and video conferencing capabilities.

Integrating Vonage into the management systems of industries like healthcare provides multiple advantages. Doctors can conduct remote consultations, patients can schedule appointments, and meetings can be reminded through IVR.

CloudTalk is a data-driven cloud phone system that heavily prioritizes customer experience. It offers a fully functional call center at an affordable price. The system is also easy to set up without any intervention. You can deploy it and complete the onboarding within a few hours.

The system leverages the power of AI to give you meaningful insights while the call is in progress so that you can track your performance and adjust accordingly. Features such as call notes help record every customer interaction you deem important, and the notes are organized automatically when you save them.

You can centralize your data and automate workflow with CloudTalk’s 30+ integrations.

8×8 provides various cloud-based services, including a cloud phone system. It has earned many accolades for its top-notch voice, text, and video communication services, including the Best Value Business Phone of 2021 by US News & World Report.

If you run an international retail business, you need different teams to handle logistics, customer support, and other tasks in the native language of the people you are dealing with. This cloud-based system will help you maintain a link with your team and the global clientele in a language they are comfortable with.

8×8 supports numerous integrations with other apps, such as HubSpot, Bullhorn, and Zoho, making it a comprehensive app for communication and collaboration.

Ringover is a VoIP service that eases communication and simplifies management for contact centers. A standout feature of the service is the admin control console. Owners and managers can assess the service call center performance via an intuitive dashboard. They can track parameters like call duration, queue time, and average wait time.

Ringover also allows monitoring of real-time calls, creating call campaigns, managing the IVR and autodialer, and tweaking other settings for better productivity. Moreover, it enables scheduling business calls and revisiting call notes to streamline the process. The huge library of features ensures you have all the tools to get actionable insights from the conversation.

Zoom is one of the fastest-growing VoIP services; it has approximately 7 million users since its release in 2019. It provides a professional communication setup for businesses. You can chat, video conference, and call from a single communication point.

The service supports HD audio quality for clear calls and integrates with video conferencing and team chat. Additional features include advanced call routing, real-time analytics, and robust security with end-to-end encryption.

Zoom, at its entry-level plan, offers most features that other companies provide with an upgrade. To facilitate upgrades for smaller businesses, the plans are affordable.

Grasshopper provides a functional communication platform using your existing service provider. You can make and receive calls using cellular, VoIP, and Wi-Fi. The setup is simple: you choose a toll-free or vanity number and set up the extensions.

Sole proprietors or small businesses need a basic but professional setup; exactly what Grasshopper provides. This VoIP provider offers a simple cloud solution that focuses on basic calling services, which is why it lacks more advanced options like video conferencing.

It empowers small teams to operate professionally without giving out personal information. The price plans are also small-scale friendly. You are not charged for the number of users in the top 2 plans. You can add as many employees as you want; you only have to pay an additional fee of $10 if you want another number.

Google Voice is the cloud telephony system included in the Google productivity tool bundle – Workspace. It’s primarily meant to be used within the Google ecosystem. Hence, there are limited third-party integrations.

Apart from this drawback, it has a feature-rich catalog, reliable service, and unlimited texting and calling. This cloud phone system service is available to all organizations, regardless of scale.

Google Voice’s features can be accessed by a mobile app or desktop application. The auto attendant connects the calls to the concerned department or person. You can create ring groups so that multiple people have the option to receive a call ringing on the same number. If not, the call can be forwarded to up to 6 linked numbers. Even if you miss the call, you will get a notification. Learn how you can get a Google Voice number today.