Remote Monitoring and Management (RMM) solutions help Managed IT Service Providers (MSPs) remotely monitor and manage customers’ endpoints, networks, and computers. Thanks to RMM tools, MSPs can deploy patches and updates, install and configure software, and diagnose and resolve problems remotely.
The RMM software market size is also growing rapidly, showcasing the tools’ increased popularity and usage by MSPs and IT teams. In fact, in 2022, its market was valued at $841.9 million. It’s now on track to reach $2,010.36 million by 2032.[1] This massive growth projection highlights how important RMMs have become in ensuring the smooth operation of MSPs.
In this post, I’ve researched and reviewed 18 popular solutions and shortlisted 13 of the best RMM solutions. These tools were selected based on their key features, such as policy management, patch management, automation, and more.
- 1. SuperOps – Proactive IT Management
- 2. Syncro – Integrated RMM and PSA for MSPs
- 3. Supremo Professional – Best for Support and Automatic Deployment
- 4. AirDroid – Enterprise-ready RMM Solution
- 5. Manage Engine RMM Central – Best for Network Monitoring and Security
- 6. NinjaOne RMM – Best for Automation and IT Efficiency
- 7. Atera – All-in-One RMM for MSPs
- 8. N-able N-sight – Unified IT Management Platform
- 9. ITarian – Free RMM Option
- 10. LogMeIn Resolve – Best for Small to Medium Infrastructure Size
- 11. Datto – Best for Microsoft 365 and Patch Management
- 12. ConnectWise RMM – Best for Automation and Centralized IT Management
- 13. SolarWinds Dameware – Popular Choice by IT Professionals
- Show less
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Best Remote Monitoring Management Tools Comparison
In the table below, I’ve given a brief overview and compared each tool I’ll discuss in this post. These tools are compared based on features, patch management, integrations, device compatibility, and pricing models.
| RMM Tool | Key Features | Patch Management | Integrations | Device Compatibility | Pricing Model |
|---|---|---|---|---|---|
| SuperOps | RMM automation, secure remote, alert management, endpoint security | ✅ | Microsoft Azure, Bitdefender, Sophos, Dropsuite | Windows, Mac, Linux | Per license, endpoint-capped |
| Syncro | Robus script engine for automation, one-click remote access, AI-powered guide ticket resolution | ✅ | Pax8, ITGlue, Domotz, Zapier | Windows and Mac | Per user, unlimited endpoints |
| Supremo | Secure remote file transfer, remote printing, remote device management | ✅ | Supports various third-party applications through CLI, API, and custom integrations | Windows, Mac, Android, iOS | Single plan supports unlimited devices and unlimited users |
| AirDroid | Unattended Remote Access, remote control, Messaging & File Transfer, AR camera | ❌ | N/A | Windows, Android, iOS | Tiered subscription-based pricing structure with metered elements |
| ManageEngine RMM Central | Network device monitoring, end-point management, USB device management, MDM | ✅ | Analytics Plus, ServiceDesk Plus MSP | Windows, Mac, Linux, networking devices | Annual subscription model and perpetual model |
| NinjaOne RMM | Real-time monitoring, one-click device actions, end-point task automation, self-service portal | ✅ | Splashtop, Azure, Slack, CrowdSrike, Okta | Windows, Linux, Mac, virtual machines | Per device pricing |
| Atera | Remote access, network discovery, Atera AI to improve efficiency, helpdesk and ticketing | ✅ | TeamViewer, AnyDesk, Splashtop, QuickBooks, Acronis | Windows, Mac, Linux | Tiered subscription-based |
| N-able N-sight RMM | Drag and drop automation, secure remote access, zero-touch Apple device management | ✅ | AlertOps, Acronis, Auvik, BrightGauge, DeskDay | Windows, Linux, Mac, iOS | Pay-per device |
| ITarian | Customizable dashboards, automated, real-time alerts, and detailed reporting | ✅ | Service Desk, Acronis Cloud Backup, FormBot, Xcitium | Windows, Linux, Mac, Android, iOS | Some features are free, and some are paid. |
| LogMeIn Resolve RMM | Help-desk ticketing, IT asset management, remote support, | ✅ | Logitech, Zendesk, Freshdesk, Jira Service Desk, Zebra, Microsoft Teams | Windows, Mac, Android, Chromebook, | Tiered pricing model with device limits |
| Datto RMM | Real-time visibility of all assets, remote access, automated reports, ransomware detection | ✅ | Microsoft 365, Splashtop, Webroot, ScalePad | Windows, macOS, Linux, MacOS, VMWare, and SNMP Devices | All-inclusive pricing |
| ConnectWise RMM | Dynamic device grouping, network monitoring, SaaS backup | ✅ | EasyDMARC, Trend Micro, R1Soft, ServicePulse, NordPass, Entrust | Windows, Mac, Linux, virtual machines, cloud monitoring | Tiered pricing |
| SolarWinds Dameware | Remote administration and management, secure remote access, remote monitoring & alerting | ❌ | Service Desk, Web Help Desk, Help Desk Essentials | Windows, Mac, Linux, Android, iOS | Tiered pricing with a cap on endpoints |
1. SuperOps
Proactive IT Management
SuperOps is the only truly unified PSA-RMM platform that offers tools for modern MSP needs, including IT documentation and project management.
With SuperOps’ RMM (Remote Monitoring and Management), you can easily manage your client’s network of assets and proactively tackle issues. It allows you to monitor assets in real-time, dive deep for granular information about an asset, and find all the context you need to resolve issues effectively.
Powered with AI and intelligent automation, SuperOps is packed with all the features that a modern MSP needs, including easy ticketing, flexible contract management, proactive endpoint management, fast remote access, and truly intelligent alert management.
No more switching between five different tools to manage your IT operations.
SuperOps Key Features
- Asset Management: Get a comprehensive record of all the devices and endpoints in your clients’ environments within a single system.
- Policy Management: Set up a flexible policy management system that helps you build and manage policies to cater to the needs of your client’s networks.
- Patch Management: Automate and manage all your client’s assets and business safely with patch fixes.
- Alert Management: Set up alerts for all your assets in all your clients’ environments and be proactive when they need fixing.
In addition, SuperOps RMM seamlessly integrates with PSA, IT documentation, and project management software. It is your one-stop shop for modern MSP needs.
I liked its ability to automatically deploy antivirus and data backup plans to all your clients’ assets for protection and to minimize the risks of human errors in security implementation. You can also customize security measures to address the specific requirements of each client or asset group.
SuperOps Pricing
It supports Windows, Mac, and Linux asset management. Its pricing starts at $99/month/license for annual billing. One license allows you to manage 150 endpoints. There’s also a free trial to explore the tool’s features.
2. Syncro
Integrated RMM and PSA for MSPs
Syncro combines all the foundational tools that modern MSPs need into one intuitive solution, offering PSA, RMM, and remote access for a single affordable package. Syncro’s unified IT operations platform automates and simplifies service delivery for MSPs and IT professionals so they can grow their businesses.
Every MSP needs the support of a sophisticated platform that helps them run a more efficient and profitable business. Syncro allows MSPs to manage their clients’ systems and devices with ease and control. Its robust RMM capabilities empower MSPs to amplify and extend their expertise and better serve their customers.
Syncro was built by MSPs to address key issues they face. It allows them to access what they need to power through their day: billing and payments, automation, scripting, integrations, backgrounding tools, and more. Its user-friendly interface enables higher productivity and allows MSPs to focus on what matters most—building a profitable business.
Syncro is committed to helping the industry thrive through various free and educational professional development tools to help everyone build healthy, happy, and profitable MSP businesses via its webinars, how-to articles, podcasts, and Workflow for MSPs.
The platform not only prides itself on listening to customer feedback and interacting with its user community but also consistently acting on the feedback to develop solutions that will drive the most impact.
In addition, Syncro values protecting user information and is GDPR-compliant, CCPA-compliant, and HIPAA-verified.
Syncro Pricing
Its pricing starts at $129/user/month if billed annually. Its plans support unlimited endpoints. A free trial and demo are available.
3. Supremo Professional
Best for Support and Automatic Deployment
Supremo Professional is utilized for various tasks like remote device administration and health checks, support queues, mass deployment, connection monitoring, and more.
The software will suffice your needs if you want an easy, intelligent, and secure solution for remote IT infrastructure management. It is compatible with all operating systems, including Windows, MacOS, iOS, Android, and Linux.
Supremo Professional is an all-in-one, multi-platform solution for remotely helping businesses of all sizes and individuals. It includes multiple applications besides remote administration, such as Online Collaboration, Home Office, and Endpoint administration.
With it, you can quickly share your screen and connect to remote PCs and servers from various locations to solve technical issues or collaborate on a project. One of its distinguishing features is the ability to examine real-time information from your devices remotely and monitor their health state.
It includes several advantages that will improve the efficiency of most enterprises, regardless of size or industry, such as latency-free desktop sharing, a solid remote control, and, most significantly, secure data transmission.
Supremo can assist you in deploying, installing, and configuring the software if you have a multi-site infrastructure.
Supremo Professional Features
- Enable Support Queue to receive customer support inquiries.
- Real-time license usage control.
- All incoming and outgoing device connections from your Supremo account are monitored.
- Personalized notifications on the health of the hardware, such as CPU, RAM, disc space, and so on.
I liked its ability to set device health assessment parameters to get personalized notifications for device health checks. You can install Supremo on all devices on your network automatically.
Supremo Professional Pricing
Supremo Professional is an economical remote management software for professional use. Its business plan pricing starts at €31.42/month. The software can be tried for 21 days free of cost.
4. AirDroid
Enterprise-ready RMM Solution
AirDroid Remote Support is a powerful enterprise-grade solution that allows businesses to troubleshoot remotely or directly control attended and unattended devices with fast response and secure reliability.
With businesses relying on many devices dispersed geographically, it can be quite tiresome for IT admins to manage device operations for smooth business continuity. With remote monitoring capabilities and proactive alert systems, IT admins can effectively oversee devices worldwide, minimizing downtime and maintenance costs.
Admins can produce detailed reports on the device status, name, groups, and model for in-depth analysis of the device’s performance. For example, you can discover the top applications that increase your data usage so you can make an informed decision on how well they can effectively manage their data use.
AirDroid Remote Support comes in to streamline device management—all at your fingertips.
AirDroid Features
- Remote Support for Unattended Devices: AirDroid Remote Support allows you to support unattended devices. This gives full tech coverage for Android and iOS devices, reducing customer downtime due to technical difficulties.
- High-Security Black Screen Mode: AirDroid’s exclusive function prevents others from seeing what is on the controlled device and protects your organization’s privacy.
- AR Camera: You can use the AR camera feature to assist customers visually by overlaying annotations or instructions on their device screens.
- On & Off Session Chat: Effortless problem-solving through various options such as voice calls, screen sharing, real-time text chat, gesture guidance, etc.
I like this remote management solution because it’s secure, reliable, and easy to use. I can monitor all IT assets from one dashboard and assign roles with different access levels. Its unattended device support feature is a standout, helping you manage inactive devices without compromising security.
AirDroid Pricing
AirDroid Remote Support offers flexible subscription plans to meet your needs. Its pricing starts at $199/license/year. You can try AirDroid remote support and management software for 14 days free of cost during its trial period.
5. ManageEngine RMM Central
Best for Network Monitoring and Security
ManageEngine RMM Central begins by quickly discovering all network devices, from servers, routers, and storage systems. It also discovers virtual machines and client devices such as laptops and other mobile computers.
Once the discovery step is complete, the platform simplifies RMM tasks through a single console, which allows application management, remote device troubleshooting, and IT asset inventory to be addressed for all types of endpoints.
With ManageEngine, you can view critical metrics such as immediate device status, performance issues (and their resolution), bandwidth consumption, and alarms from multiple client networks.
Other tasks simplified with ManageEngine include detecting missing patches (and installing them), restricting user access, enforcing security policies, and customizing configurations for each customer’s network requirements.
I’m impressed with its endpoints management capabilities, which allow you to automate patch management, software deployment, remote desktop sharing, mobile device management, power management, and more. No other RMM tool in this list offers these many features.
ManageEngine RMM Central Pricing
RMM Central offers custom pricing, along with free online and personal demos for a hands-on experience.
6. NinjaOne RMM
Best for Automation and IT Efficiency
NinjaOne RMM is a unified IT operations platform that provides easy-to-use dashboards, reducing the complexity of IT work and modernizing IT management.
The software’s RMM module provides instant access to Windows, Mac, Linux, SNMP, or VMWare devices from a single screen. Its endpoint management toolset makes it easy to remediate IT issues without interrupting end users’ work.
In addition to ease of operation, NinjaRMM strives to provide the shortest implementation time and lowest administration overhead.
In this way, it aims to make IT technicians more efficient, freeing their time to focus on value-added tasks. NinjaOne allows you to automate as many Tier 1 support tasks as possible, helping end users with powerful IT management tools behind the scenes.
To ease implementation and start-up, NinjaRMM has a level of customer support ranked with the highest ratings. This is complemented by free training and onboarding.
I especially liked its auto-remediation feature, which detects and fixes end-point issues with condition-based script deployments. It allows you to automatically tackle tasks, such as stopped services, missed reboots, open ports, and missing apps.
NinjaOne RMM Pricing
NinjaOne RMM provides custom pricing and offers a free trial.
7. Atera
All-in-One RMM for MSPs
Atera is an all-in-one RMM, helpdesk, ticketing, and automation platform that streamlines organizational IT management with its proprietary Action AI. It lets companies monitor and manage unlimited devices at a fixed cost from anywhere.
Atera users get full visibility into devices and group behavior with automated alerts and thresholds for different device types. According to user preferences, it helps system admins monitor and manage system resources, network & IP monitoring, logged-in users, Windows updates, Active Directory, etc.
The platform enables manual task automation by setting up IT automation profiles. Users can take scripts from its enriched library and run them on CMD or PowerShell to perform actions, such as shutdown, reboot, run a full system scan, deleting temp files, etc.
Atera’s server monitoring software offers proactive insights into server health. It provides essential server performance metrics, and users can customize the parameters to be tracked. Users also access various reports and analytics on agent health, system inventory audits, specific customer health, and system health.
Atera’s AI-driven Helpdesk cuts response times and speeds up issue resolution, allowing the support team to handle more tickets effortlessly. It supports integration with tools like AnyDesk, Splashtop, TeamViewer, and ScreenConnect.
During my research, I noted that Atera AI helps boost efficiency by offering ticket summaries, auto-generating responses, ticket solution suggestions, and more. Its Network Discovery feature lets you run security scans of your network in real-time.
For privacy, Atera uses world-class patch management and stringent data privacy protocols to protect data, customers, and employees. The App Center offers customization options with the top solutions in cybersecurity, backup & recovery, email protection, password management, and more.
Atera Pricing
Atera’s pricing starts at $129/technician/month. A 30-day free trial is available.
8. N-able N-sight
Unified IT Management Platform
N-sight is N-able’s RMM platform, providing robust features, including patch management, drag-and-drop automation, inventory tracking, and asset discovery.
Additionally, it provides a remote access license for attended and unattended support, live chat, fast file transfer with drag-and-drop, and MSP administrator licenses for ticketing and billing.
You also get next-level protection, defending Windows and Apple devices with flexible real-time monitoring and management tools, plus a simple dashboard highlighting critical information during peak operations.
N-sight’s sophisticated encryption and multifactor authentication provide MSPs with secure, instant access to troubleshoot desktop or mobile (Windows, macOS, iOS, and Android) issues from virtually anywhere.
IT technicians can get accurate, real-time information to support end users, even on mobile devices, providing world-class assistance from native Android and iOS apps.
I liked its Network Device Discovery feature that lets you gain 24/7 performance, traffic, and configuration intel with automatic discovery of assets.
N-sight Pricing
N-sight’s pricing starts at $99 for 100 nodes. A free trial is available to explore its features.
9. ITarian
Free RMM Option
ITarian remote monitoring and management software allows you to remotely manage network endpoints, computers, mobile devices, and the entire IT infrastructure from a centralized console.
The software tracks multiple clients and endpoints, providing up-to-date information about network status and software updates on each user’s device.
ITarian operates autonomously and proactively, continuously monitoring the health of networks and end-user devices. When it detects a problem that requires attention, it automatically generates a service ticket assigned to an MSP.
Using the built-in wizards allows the creation of standard, reusable processes that solve complex problems. This is intended to increase technician efficiency, improve service quality, and strengthen customer relationships.
Total management is carried out from a unified interface that allows you to view, manage, and understand your customers’ IT environments. This console even allows real-time chat with customers and applies fixes remotely without switching windows.
I liked ITarian for offering a free hosted Ticketing platform for unlimited administrators and a free Hosted Remote Desktop platform for unlimited administrators.
The ITarian license grants exclusive access to the product forums and the MSP Consortium, giving you an active voice in the product roadmap and MSP community.
ITarian Pricing
ITarian is available for free.
10. LogMeIn Resolve
Best for Small to Medium Infrastructure Size
LogMeIn Resolve RMM is comprehensive remote monitoring and management software that remotely supports multi-platforms, including Windows, Mac, Android, and Chromebooks.
This platform is designed to address the various support challenges faced by IT professionals while working in SMBs and large enterprises.
It employs a Zero Trust architecture, and offers tools and resources that help administrators streamline processes, automation, management, troubleshooting, reporting, etc.
Its remote features include ad-hoc remote support, in-session system diagnostics, unattended remote access, multi-session handling, ticketing, and more from a centralized console with fast, secure, remote IT support.
You can easily automate repetitive and manual tasks without any coding knowledge. The platform also allows you to set alerts on important processes to get notified after breaching thresholds, which would help you look into it for resolution.
Other essential features are patch management automation, customized alert notification, IT support ticketing system, centralized antivirus management, Reporting & Analytics, Multifactor authentication (MFA), and many more.
I explored its features and noted that its remote support capabilities stand out. With fast file transfers and diagnostics, you can quickly resolve issues by accessing devices remotely, even unattended ones.
LogMeIn Resolve Pricing
LogMeIn Resolve’s pricing starts at $23/month for up to 25 devices. A 14-day free trial is available.
11. Datto
Best for Microsoft 365 and Patch Management
Datto Remote Monitoring and Management (RMM) secures, monitors, and manages your clients’ endpoints. As a cloud-based solution, it improves efficiency and lowers costs.
It has a built-in patch management feature to automate patch policies and protect your client machines from security threats. With local caching, policy-based patch approvals, and device-level compliance reporting capabilities, Datto RMM can enable you to deploy patches to any environment, including large and complex networks.
Datto Features
- Real-time visibility of all assets, including location, status, condition, and compliance.
- Instant alerts and automated responses to minimize device downtime.
- Centralized, policy-based device management for security, patching, and optimization at scale.
- Secure, fast remote access with advanced screen-sharing tools.
- Automated reports to highlight device status, customer health, and service impact.
Datto RMM lets you automate frequent tasks with hundreds of free scripts available on ComStore. You can also initiate various remote support options with a single click.
I picked Datto RMM because it provides proactive ransomware detection using behavioral analysis. Instead of waiting for users to report an issue, it automatically detects infections and alerts technicians.
Its automated response system is another strong feature. It attempts to kill the ransomware process and isolate infected devices to stop the spread. At the same time, it keeps communication open, allowing IT teams to act quickly.
It supports Windows, Linux, Mac, VMWare, and SNMP Devices.
Datto RMM Pricing
Datto RMM offers custom pricing. You can request a free demo and trial to explore its features before committing.
12. ConnectWise RMM
Best for Automation and Centralized IT Management
ConnectWise RMM is known for unparalleled automation, scalability, and centralized IT management. Its Smart Patching feature automatically tests and deploys viable patches and restricts harmful ones, simplifying the patch management process and saving you tons of time.
The intelligent alerting system claims to reduce false positives and unnecessary alerts/tickets by 80%. This reduces alert fatigue.
You can organize and track devices across multiple clients based on specific criteria. For example, you can group devices by their operating system, installed software, or other factors. This makes it easy to apply updates, security patches, and policies to selected devices without affecting others.
ConnectWise RMM Features
- Simplified patching automates updates with its Network Operations Centre (NOC)-tested security patches.
- AI-assisted scripting enables quick script creation, review, and execution with ConnectWise Sidekick for RMM™.
- RMM-trained NOC or Help Desk experts to expand your team’s bandwidth.
- Ability to monitor and analyze clients’ networks within the RMM tool.
ConnectWise RMM shows you real-time performance and devices with custom dashboards.
ConnectWise RMM Pricing
ConnectWise doesn’t provide any pricing details on its website. You need to contact the company to get a pricing quote. A free trial is available.
13. SolarWinds Dameware
Popular Choice by IT Professionals
SolarWinds Dameware is a feature-rich remote monitoring management tool well-suited for IT professionals. You can deploy it in both on-prem and SaaS models. It offers remote administration, secure access, monitoring with alerts, and a remote desktop view for better management.
SolarWinds Dameware Features
- Active Directory management for adding, deleting, and updating AD objects remotely.
- Secure remote access for safe and efficient IT support.
- Remote monitoring and alerting to track device performance and prevent issues.
- Multi-platform support for Windows, Mac, Linux, and mobile devices.
- Web-based remote desktop for resolving IT issues from any location.
I like its ability to troubleshoot without disrupting users by providing system info, BIOS, event logs, and updates. You can capture screenshots, add notes, and save sessions in the cloud for easy collaboration.
SolarWinds Dameware Pricing
SolarWinds offers three plans for RMM—Dameware Mini Remote Control, Dameware Remote Support, and Dameware Remote Everywhere.
SolarWinds Dameware’s pricing starts at $370. It provides a fully functional 14-day trial.
How Is RMM Deployed?
RMM software solutions are deployed through an agent (a small footprint software component) installed on the various devices in a network, like PCs, workstations, servers, mobiles, etc.
MSPs use these agents to acquire remote monitoring capabilities by sending information from client devices to the MSP. The information sent is about machine health and status, which gives the MSP insight into the client’s networks.
The best RMM tools monitor devices, send information to the MSP, and act proactively, detecting potential problems and initiating action where appropriate. Agents can automatically create service tickets when they detect an issue that requires attention.
These tickets are classified according to the type of incident and its severity. This classification helps the MSP allocate its technical resources optimally for issue resolution.
Conclusion
Having an effective RMM tool is a necessity for MSPs to stay competitive. The ability to remotely diagnose and troubleshoot problems and perform routine maintenance is a given in an MSP’s service. It is also essential to reduce service time and effort and meet service-level agreements (SLAs).