Geekflare’s This Week in Business Tech: Zendesk’s New Pricing Model, Xero’s New Partnership, and More
We are into the first week of April, and it was filled with updates and new launches. Zendesk introduced a new outcome-based pricing model, Workvivo by Zoom launched Workvivo AI, Xero expanded its partnership with Sumday, and more.
If you have missed all these updates, don’t worry. I am at your rescue. In this story, I have compiled all the major happenings of the week. Let’s get started!
Zendesk’s Shift from Traditional Pricing Models
At Zendesk Relate 2025, CEO Tom Eggemeier, during his keynote, introduced a new outcome-based pricing model for AI agents. It is said to be the first such model in the industry, and it ensures that businesses only pay when AI agents successfully resolve customer issues. The company is also introducing a no-cost starter usage tier, which allows businesses to experiment with AI agents before scaling them up.
Workvivo by Zoom Introduces Workvivo AI
Workvivo by Zoom has introduced new Workvivo AI, a workplace assistant designed to streamline internal communication and enhance the employee experience. The tool is powered by Zoom AI Companion and is now available to Workvivo customers at no extra cost.
The tool can be integrated with an organization’s existing internal content. Companies can also add Workvivo blog posts, HR policy updates, or event details to the AI assistant’s Help Center to provide employees with more relevant and personalized information.
Xero’s New Partnership Gives a Free Tool for Small Businesses
Xero has partnered with Sumday to provide free access to carbon accounting tools. The tool aims to help small businesses track and report their emissions data, as the demand for transparency from larger corporations and government entities is increasing.
Google Just Fixed a Major Email Privacy Problem
Google recently celebrated its birthday on April 1st, and the company also introduced a new security feature for enterprise users. Now, there’s a new end-to-end encryption (E2EE) capability that aims to encrypt email communication while improving businesses’ data privacy and compliance.
Twilio’s New AI Tool Can Listen to Your Calls and Find Upselling Opportunities
Twilio released its Generative Custom Operators in public beta for voice intelligence. This feature helps businesses get insights from customer conversations using natural language prompts instead of fixed keywords. It enhances Twilio’s voice intelligence platform with AI-driven conversation analysis.
That’s it for this week’s top stories! Follow us on Google News to stay updated on business tech and AI. We’ll keep you informed.