Workday Launches Centralized Platform for AI Agent Management

Workday, an HR giant based out of Silicon Valley, has launched a new centralized platform that allows enterprises to manage all their AI agents. The company has also announced a bunch of new AI agents for payroll, contracts, and more. 

What’s the Workday’s Agent System of Record 

As we all know, 2025 has so far been all about AI agents. All the companies are in the race to launch more and more AI agents. While enterprises have agents for all sorts of things, it is difficult to manage them. To address this issue, Workday has launched its Workday Agent System of Record. It is meant to help customers keep track of their AI agents from a single control panel. Interestingly, it’s not only limited to Workday AI agents but also manages third-party AI agents.  

Here are some of the benefits of the Agent System of Record: 

• Centralized Management: Manage all AI agents in one place for better clarity on their performance and impact.
• Easy Agent Onboarding: Quickly add new AI agents by defining their roles, skills, and data access, reducing setup time.
• Cost Management: Plan, track, and optimize AI agent budgets to maximize efficiency and business results.
• Secure and Compliant Deployment: Use automated controls and policies to ensure safe and compliant AI agent deployment.
• Real-Time Monitoring: Track agent activity, enforce rules, and manage real-time costs to improve performance and ROI.

“The workforce of the future will include both humans and AI agents, and businesses that don’t learn to manage this incredibly complex reality will quickly fall behind,” said Aneel Bhusri, co-founder and executive chair of Workday. “We believe no company in the world is better positioned than Workday to usher in this new era of workforce management in a trusted, ethical way. Our deep understanding of human skills and roles naturally extends to managing digital labor. The future is here, and just like with the transition to the cloud, we’re ready to help our customers get there first.” 

Workday Launches New Role-Based AI Agents 

Last year, in September, Workday announced four AI agents for recruiting, talent mobility, succession, and optimizing agents. Now, the company has expanded its portfolio with the latest AI agents, which cater to payroll, contracts, financial auditing, and other departments.  

The new role-based agents can be deployed and managed via the newly arrived Agent System of Record. While most AI agents in the market are task-based and follow specific step-by-step instructions, Workday’s role-based agents contain a configurable set of ‘skills’ that give them more autonomy and the ability to more fully support people in their roles.

Apart from that, the agents can perform hundreds of individual tasks. Here’s everything you need to know about Workday’s latest AI agents: 

• Contracts Agent: Scans contracts to find key obligations and opportunities, helping businesses take action and reduce risks.
• Payroll Agent: Fixes payroll errors, automates audits, ensures compliance, and updates systems as needed.
• Financial Auditing Agent: Streamlines audits by linking business documents, tracking transactions, and checking balances. Also helps audit firms connect with Workday customers.
• Policy Agent: Reads company policies and shares updates with employees and managers, improving compliance and reducing HR workload. 

Workday AI: What Leaders Think 

“We believe the enterprise reinvention in the Gen AI era will create a seamless working experience between people and agents,” said Julie Sweet, CEO of Accenture. “The agent lifecycle should be fully managed. We need them to be trained. They have to follow our compliance policies. They need to understand our values, and they need to be monitored for performance. That’s why it’s so exciting to see what Workday is doing to help companies manage in this new landscape.”

“AWS is powering the future of AI agent development through Amazon Bedrock’s comprehensive foundation model ecosystem and enterprise-grade development framework,” said Swami Sivasubramanian, vice president of Data and AI, AWS. “With Workday’s Agent System of Record, organizations will be much better positioned to ethically manage all these agents. We’re excited to collaborate with Workday to reshape the future of work through agentic AI. Together, we’ll empower organizations to unlock exponential value while maintaining our shared commitment to security and responsible AI.”

“Through Deloitte’s strategic alliance with Workday, our AI agents will enable organizations to address their specific needs and industry processes to drive efficiency while maintaining quality,” said Abdi Goodarzi, GenAI Products, Innovations & New Businesses Leader, Deloitte. “These agents have the ability to perceive, reason and act and are transforming enterprises by orchestrating workflows and enabling human workforces to make better-informed decisions across functions like finance, HR, tax and more.”

“Digital colleagues, or AI agents, will become an increasingly common addition to the workforce, and Workday’s Agent System of Record is well positioned to help organizations meet the moment of monumental change,” said Steve Chase, Vice Chair of AI and Digital Innovation, KPMG LLP. “We’re thrilled to collaborate with Workday to help our shared clients manage the new digital workforce with confidence just as they do full-time employees and contractors.”

Workday’s New AI Agents & Agent System: Are They Available? 

The Workday Agent System of Record and new role-based AI agents are currently in their development phase and are expected to arrive later this year. These AI agents from Workday and its partners will be available in the Workday Marketplace.