Greenhouse ATS Review: Features, Cons, and Verdict

Greenhouse ATS

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Greenhouse is a leading ATS and talent acquisition platform founded in 2012. Headquartered in New York City, it plays a key role in modernizing hiring by streamlining recruitment through automation, strategic hiring, and the implementation of AI and ML into the process.

Recognized as one of the top performers in the HR tech space, Greenhouse is popular among startups, SMBs, and large enterprises for its scalability and user-friendliness. Sounds impressive, right? Before you make your final decision about choosing this software, I suggest that you read my Greenhouse ATS review to learn more about its features, use cases, and benefits.

Features

• Bulk outreach campaigns to attract and nurture both prospects and candidates.
• Interview questions and candidate scorecards to hire the best talent.
• Set and track 30-day onboarding goals for better retention.
• Advanced data configuration and customizable workflows for complex hiring.
• 40+ pre-built reports for insights and automatic distribution.

Pros

• All interviewing experience in 6 languages.
• AI-powered hiring and resume parsing.
• GDPR compliance, TLS 1.2+, and 256-bit encryption.

Cons

• Does not offer phone support to customers.
• Transparent pricing is not available on the website.

4 Primary Greenhouse ATS Solutions

Greenhouse ATS is a comprehensive platform for structured hiring that aims to help you at every stage of recruitment. Below are its four core solutions, all of which enhance specific aspects of the talent acquisition journey.

1. Talent Sourcing

Greenhouse Talent Sourcing software is built to scale up with your high-volume hiring needs, helping you connect with more qualified candidates and keep them engaged throughout the process. It doesn’t matter whether you’re posting jobs across 1,000+ job boards or running bulk outreach campaigns; with Greenhouse, you can easily find top talent, build a strong hiring pipeline, and excel in talent pipeline management. 

Greenhouse goes beyond just sourcing candidates for you — it enables you to nurture long-term relationships with candidates through smart Greenhouse CRM features like candidate pipeline management, talent pools, and collaborative tools for employees.

It also makes your employer brand shine with custom careers pages, seamless job board integration for job posting management, and tailored social media outreach. Additionally, Greenhouse Hiring encourages employee development with referral programs and an internal job board.

With built-in texting powered by Grayscale, you can keep communication personal and efficient for faster hires and stronger candidate connections. Above all, Greenhouse offers detailed recruiting analytics of hiring metrics so you can measure candidate quality by source and optimize your sourcing strategy with confidence.

2. Candidate Experience

To create a great candidate experience, you must ensure every interaction feels smooth, respectful, and personalized — and that’s exactly what this platform is designed to do.

With its self-scheduling interview feature, candidates can book interviews at times that work best for them, while reducing the back-and-forth communication and allowing them to feel more in control of the process. Its structured interview process ensures a fair and consistent experience for every candidate with thoughtfully prepared questions for skill assessment and meaningful engagement.

DE&I (diversity, equity & inclusion) is at the heart of Greenhouse — whether it’s through pre-recorded name pronunciations, personal pronoun preferences, or job boards in 19 languages, everything is designed to make candidates feel seen and valued. Greenhouse communication is seamless and proactive, with automated updates and branded messages that keep candidates informed about what to expect next.

Integration with Zoom or Google Meet makes virtual interviews easy, while anonymized take-home tests and hiring manager reminders about inclusive practices help reduce bias. Altogether, these features genuinely enhance the candidate experience by making it more flexible, inclusive, and human-centered.

3. Interviewing

Greenhouse makes interviewing a far more effective and fair process with structured hiring, interview scorecards, bias mitigation through diversity hiring, workflow automation, and data-driven insights. From role definition to final decision-making, it ensures every step is consistent and data-driven by introducing a standardized hiring process.

Its interview kits and candidate scorecards keep interviewers aligned and focused on the key skills and qualifications. Using Greenhouse automation of repetitive tasks like sending reminders and follow-ups, you can make sure that nothing falls through the cracks.

Greenhouse promotes fairness with features that nudge hiring teams to stay aware of unconscious bias and maintain consistent evaluation criteria for everyone. With Greenhouse, interview scheduling by the candidates saves your time and allows the candidates to select a convenient time for the interview so that they can offer optimal performance.

When it comes to decision-making, Greenhouse’s built-in reports and dashboards provide actionable insights. Using tools like Offer Forecast and candidate feedback surveys, your hiring teams can stay on track and continuously improve to create a smarter, more inclusive hiring process where better decisions come naturally.

4. Onboarding

Greenhouse functionalities do not end with helping you hire the talent you deserve. It extends its service to employee onboarding, making sure to create a positive first impression that lasts. Instead of a chaotic or inconsistent onboarding process, you get a smooth and thoughtful experience from Greenhouse that truly sets new hires up for success. 

Greenhouse Onboarding makes onboarding less about paperwork and more about people by providing easy access to everything a new team member needs. As soon as someone accepts your job offer, the process starts with clear, role-specific tasks and a resource hub to make them feel welcomed and informed.

This process not only gets new employees feeling connected and valued but also plays a huge role in long-term talent retention, even up to 82%! It facilitates recruitment automation with automated reminders and email flows to keep internal teams aligned and ensure every stakeholder knows their role in the process. 

6 Greenhouse ATS Use Case

Greenhouse ATS can be used in the following industries.

1. Tech Companies

Tech organizations love Greenhouse for its fast-paced hiring. With HR software integration, customizable scorecards, and data-driven insights, engineering and product teams can scale up without losing quality.

2. Retail & Hospitality

These industries often need high-volume hiring, and Greenhouse simplifies the process for them with workflows and mobile-friendly tools. The software is perfect for keeping up with seasonal spikes and quick turnarounds as it ensures quick filling of frontline roles.

3. Finance & Banking

This is the sector where compliance and precision matter. That’s why structured interview kits and audit-friendly reporting of Greenhouse make it the ideal choice for the industry. It supports hiring for both technical and client-facing roles while maintaining a high bar for quality.

4. Healthcare

Greenhouse helps healthcare organizations hire skilled professionals efficiently in tight labor markets. It’s great for managing certifications, coordinating panel interviews, and keeping the process organized across departments.

5. Startups & SMBs

Startups prefer Greenhouse for bringing order to a chaotic hiring process. Since it is flexible and easy to set up, small teams can build strong foundations without a big HR department.

6. Enterprise Hiring Teams

With automation, collaboration tools, and robust analytics, Greenhouse ATS helps enterprises consistently do complex hiring at scale and stay aligned across global teams and roles.

Greenhouse ATS Pricing and ROI

Greenhouse Hiring Software offers custom pricing depending on the size of your company and the pricing model you will choose. You can request a demo and talk to the Greenouse hiring expert to learn about the specific pricing for your company.

I would suggest you try the Greenhouse ROI calculator, which enables you to perform a self-assessment regarding the profitability of using the software.

How Does Greenhouse Compare with Its Competitors?

Before you make your decision about using Greenhouse, it is always a good idea to compare it with the alternatives in terms of the major criteria. 

Greenhouse ATS Support

Greenhouse has an extensive knowledge base and a collection of video tutorials. You can go through them to find the solution to your problem. You can also open a support ticket with Greenhouse Technical Support from any page of the Support Center. 

After you enter your query, problem, or keyword, the virtual assistant will automatically share the relevant articles. If the articles fail to resolve your queries, you can chat with customer support or submit a support ticket. In case of the latter, the technical support team will contact you via email.

Greenhouse ATS Integrations

Greenhouse ATS really stands out in terms of integrations with 500+ solutions that make it incredibly flexible for all kinds of hiring needs. Besides HR software, recruiting tools, or productivity apps, Greenhouse lets you connect with background checks, video interviewing, candidate feedback, and analytics software.

Popular compatible applications include attract.ai, BambooHR, Calendly, ZipRecruiter, Paylocity, PandaDoc, Velocity Global, Zapier, Slack, Remote, etc. What’s more? You can filter these integrations based on language, features, company size, and even region.

So, instead of getting overwhelmed by options, you can easily locate what’s actually relevant to your team and make the whole hiring process a lot smoother. For teams with specific requirements, Greenhouse offers an open API that gives them the freedom to build custom workflows.

Greenhouse Case Study

Here are some case studies that demonstrate the benefits of using Greenhouse.

• Greenhouse helped Okta achieve a 227% increase in ROI by meeting their hiring goals.
• Navan saves 1,000+ hours using the custom Greenhouse integration.
• Greenhouse helped Wrike reduce time-to-fill by 10 days.
• CrowdStreet noticed a 17% growth in candidate satisfaction.
• Greenhouse saves West Monroe 2,500 hours annually with structured hiring.
• Blacklane used Greenhouse to increase quality hires by 20%. 

Who Shouldn’t Use Greenhouse ATS?

Greenhouse ATS might not be the ideal choice for everyone, especially if you’re running a small business or a solopreneur with only occasional hiring needs. Its robust set of features is designed for companies that hire frequently or at scale, so the system might feel overwhelming if you want to hire only once in a while.

Also, Greenhouse probably isn’t the best fit for companies operating on a tight budget or specifically searching for a free applicant tracking system. This premium tool is great for growing teams with a steady hiring pipeline, but it is not the most practical option if you have a budget constraint.

Greenhouse ATS Verdict

Greenhouse is a powerful applicant tracking system (ATS) and recruiting software that is well-suited for small- to medium-sized businesses. In recognition of its robust functionality and positive user feedback, Greenhouse receives the Geekflare Editorial’s Choice Award.

If you want to streamline and scale your hiring, attract top talent, and improve collaboration between hiring teams, its user-friendly interface, structured hiring workflows, and wide integration support make it an ideal choice. However, in my opinion, it is not the best fit for very small businesses with limited hiring needs or tighter budgets. 

Greenhouse delivers excellent value and performance, and you can use its ROI calculator to find out if it is a profitable choice for you. If yes, request a demo and talk to the expert to learn how you can implement the software in your hiring process.