Housecall Pro Review: A Call Worth Taking for Home Services

Housecall Pro

$

59

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Housecall Pro is an all-in-one home services business management software that helps businesses grow revenue, manage jobs, get paid, and automate operations. It comes with a suite of features that you can access through the mobile app. Housecall Pro empowers professionals to manage their schedules, technician dispatch, communication with customers, invoices, and payments to grow their businesses effectively from anywhere.

But, is it ideal for all home service providers, irrespective of the industry they belong to? In this Housecall Pro review, I will explain how it can benefit your business and whether you should use it or not.

Features

• Customized solutions for 50+ industries.
• Invoices, payments, and business financing.
• Online booking, scheduling, and customer management.
• Vehicle GPS for real-time fleet tracking.
• Employee time tracking and payroll.

Pros

• 14-day free trial available.
• Mobile app for service management.
• Podcasts and webinars for learning.

Cons

• Lacks automated time tracking.
• Does not offer a free forever plan.
• Add-ons will cost extra.

What is Housecall Pro?

Housecall Pro is a mobile-first field service management software specifically designed for field service businesses and small-to-mid-sized teams. Founded in 2013 in Denver, USA, it addresses the unique operational challenges faced by professionals working outside of a traditional office setting.

Trusted by 45,000 businesses, it focuses on streamlining workflows for a wide range of home service professionals, including field technicians, general home service pros, HVAC technicians, plumbers, electricians, small business owners, and general contractors. 

How Housecall Pro Helps Service Pros?

The services provided by Housecall Pro can be divided into four main categories. Here are its key solutions with their top features and benefits.

1. Manage Business Operations

To help you manage your small service businesses, Housecall Pro offers a range of software. Here are some of its most useful tools for business management.

Job Time Tracking Software: Housecall Pro’s job time tracking software eliminates the hassle of manual timesheets by streamlining employee time management. It enables your employees to easily clock in and out and log job hours directly from the mobile app, ensuring accuracy and real-time visibility for admins. Integrating with Housecall Pro Payroll minimizes manual entry, reduces errors, and ensures accurate and timely payments.

Field Service Reporting Software: Its field service reporting software comes with a real-time view of business performance so that you can make informed and growth-driven decisions. The software allows you to track completed, scheduled, and canceled jobs by generating reports on job status, customers, and lead sources, offering you insights into trends, ratings, job types, and technician performance. Moreover, the integrated Analyst AI feature enables you to generate customized reports and ask direct questions about key metrics for quick analysis.

Contractor Payroll Management: This tool offers unlimited payroll runs, next-day direct deposits, and automatic filing of federal, state, and local payroll taxes, eliminating the need for manual calculations and filings. It supports various employee benefits, including health insurance, 401(k) plans, and pay-as-you-go workers’ compensation, helping you with talent attraction and team retention.

It integrates time tracking with payroll, automating overtime calculations and PTO management, increasing accuracy and reducing administrative burden. This software provides HR tools and expert guidance on compliance, terminations, and employee management, as well as training courses for employee development. Thus, it enables effective employee management, compliance assurance, employee development and training, and improved company culture.

Accounting Solution: The accounting solution of Houseall Pro lets you focus on core operations by outsourcing bookkeeping. Expert bookkeepers handle monthly accounting tasks, ensuring accurate and up-to-date financial records. It includes expense categorization, catch-up bookkeeping, and a tax-ready package that you get at year-end. You receive unlimited 1:1 expert support and real-time financial dashboards within Housecall Pro that ensure data consistency and financial insights.

2. Manage Jobs

The following applications of Housecall Pro assist you in managing your jobs better with complete efficiency.

Job Scheduling Software: It enables hassle-free appointment management with a customizable calendar, drag-and-drop functionality, and color-coding, so your customers can efficiently organize and visualize their schedules. It includes instant availability checks, tech assignment, and automated notifications, enhancing convenience and accessibility.

Customers can book online 24/7, and the platform supports efficient route planning, all leading to reduced missed appointments and better customer trust. Its estimates and proposals features ensure precision and profit in every quote.

Vehicle GPS Tracking: Housecall Pro’s Vehicle GPS Tracking software provides real-time fleet visibility on a single map that you can easily access via a mobile app. It features safety monitoring, driving score tracking, and real-time location updates for customers. These help identify risky behavior, contribute to cost savings, enhance the overall service experience, and reduce communication-related issues.

All-in-one Appointment Reminder Software: This system enhances customer communication by automatically sending confirmation messages after job booking. It also decreases no-show rates through continuous customer contact. It will send out thank-you emails and follow-up emails to convert one-time customers into returning, loyal clients. 

Field Service Mobile App: Its Field Service Mobile App provides field technicians with job details, schedules, and customer history. It includes real-time dashboards, time tracking, visual proposal creation, and integrated payment processing. It also lets you perform core functionalities offline so that you can continue working even without an internet connection.

3. Invoicing and Getting Paid

Housecall Pro offers integrated field service invoicing and payment processing software that automates the financial aspects of running a home service business. Its invoicing software allows you to quickly generate professional invoices with pre-filled templates and automatic inclusion of job and customer details to minimize manual effort. You can easily customize these invoices with branding and notes, include secure payment links for customer convenience, and send them to your clients via text or email. 

It provides a centralized hub for tracking and managing all invoices so that you can monitor payment statuses, send reminders, and export data for accounting purposes. The solution enables you to set up automated reminders for accelerated payments, and for recurring customers, you can set up auto-charging cards, eliminating the need for manual follow-ups and reducing late payments. 

The progress invoicing feature allows for billing in stages for larger projects with clear summaries and payment schedules. Housecall Pro’s payment processing functionalities enable you to accept various payment methods, including online payments, mobile payments via Tap to Pay or card readers, and consumer financing options powered by Wisetack. Hence, customers can pay over time while you receive full payment upfront. 

Additionally, it supports Expense Cards with cashback rewards and spending controls, simplifying expense management and reconciliation, particularly with its integration with accounting software such as QuickBooks Online. Using these features, home service professionals can get paid faster, manage their cash flow effectively, reduce administrative burdens, and ensure improved customer satisfaction.

4. Growing Revenue and Business

When it comes to growing your business, Housecall Pro offers a suite of features to help home service businesses. Its reputation management software lets you collect more customer reviews with less effort through automated requests and centrally conduct review management on Google and Facebook. You can highlight your best reviews on websites, social media, and marketing materials to build trust and attract new customers with the help of positive feedback.

Housecall Pro provides tools to create professional websites that enhance online presence and attract more customers. These SEO-optimized websites not only improve your visibility and booking rates but also offer an efficient online experience by seamless integration with other Housecall Pro features, such as Online Booking, Customer Portal, Chat, and Reviews. You can monitor website performance through built-in analytics and integrations with Google Search Console and Google Analytics.

Its Answering Service Software helps you with effective customer communication and lead management. This business phone system includes features such as call management, smart routing, call history access, and a 24/7 answering service to capture every single lead. You can also assign dedicated phone numbers to campaigns for effective target marketing.

Using Online Booking, you can simplify the booking process for both customers and businesses by allowing customers to book 24/7 and reducing scheduling errors. It increases the completed jobs rate, improves scheduling efficiency, and enhances customer communication with automated reminders. It also converts online searches into direct bookings through Google integration.

Housecall Pro’s Pipeline software comes with a workflow management board so that you can track customers from job costing estimate to invoice. It automates follow-ups and the intake process, ensuring consistent service delivery through customizable forms and communication. 

5 Use Cases of Housecall Pro

Here are the 5 most popular use cases of Housecall Pro.

1. HVAC & Plumbing: Housecall Pro’s solutions function as the perfect HVAC software that enables you to schedule and dispatch services. This plumbing software saves 8+ hours weekly with scheduling and invoicing of HVAC and plumbing services. Its price book helps you maximize profits and get paid faster. 
2. Electrical & Garage Door: If you are an electrical service professional, these tools will help you ace your business. Using Housecall Pro’s services, electricians can grow monthly revenue by an average of 38%. 
3. Cleaning & Carpet Services: Housecall Pro is also ideal for window cleaning services and carpet cleaners. It makes scheduling, payments, and reviews easy for these professionals with CRM for home services.
4. Landscaping, Pest Control & Handyman: Using this software, professionals involved in pest control, lawn care, and renovation can send customized “On My Way” texts to let the clients know when the technicians will arrive.
5. General Contractors & Remodelers: It offers Home Builder CRM for custom home builders and remodelers, enabling them to manage client relationships. 

Housecall Pro Integrations

Housecall Pro works to improve your productivity and streamline workflows for home service businesses with its powerful integration support for business software. Its integration with QuickBooks Online and Desktop automatically syncs invoices, payments, customer information, and service items, eliminating the need for double data entry. Through Zapier integration, Housecall Pro allows you to create custom workflows with thousands of other apps.

Its integration with Gusto simplifies payroll processes by directly pulling employee time-tracking data from Housecall Pro into Gusto, facilitating accurate and timely payments without manual data transfer. Google Maps integration optimizes field operations with efficient scheduling and dispatching. These integrations collectively empower home service professionals to operate more efficiently and enable them to focus on delivering excellent service.

Housecall Pro Pricing

Housecall Pro pricing starts at $59/month for 1 user, according to its Basic plan. You can go for its 14-day free trial and check its features. It offers two more plans, and their features are shown in the table below.

Features/Plans	Basic	Essentials	Max
Invoicing & Payment	✅	✅	✅
Mobile apps	✅	✅	✅
Real-time dispatching	✅	✅	✅
Time tracking	❌	✅	✅
Expense cards	❌	✅	✅
Equipment tracking	❌	✅	✅
QuickBooks integration	❌	✅	✅
Pricing (monthly)	$59 for 1 user	$149 for up to 5 users	Custom pricing for unlimited users

What are Housecall Pro Add-ons?

Housecall Pro offers add-on features that further enhance its core functionality. Its Sales Proposal Tool starts at $40/month and enables you to create and deliver polished, digital proposals to customers, increasing closing rates and improving the overall customer experience. If you are a service provider who offers ongoing maintenance or subscription-based services, the Recurring Service Plans add-on will simplify the management of recurring jobs, automated scheduling, and billing. It starts at $40/month and ensures consistent revenue streams. It’s Flat Rate Price Book, powered by Profit Rhino, starting at $149/month, streamlines quoting and ensures profitable pricing. It provides you with a comprehensive and customizable database of services and their associated costs. Businesses with field teams can leverage the Vehicle GPS Tracking add-on, priced at $20 per vehicle per month. It offers real-time visibility into vehicle locations, helping with efficient dispatching, route optimization, and improved accountability.

Is Housecall Pro Worth Buying?

Housecall Pro received rave ratings and positive reviews across the business software comparison websites. It is rated 4.7/5 on GetApp based on 2,800+ reviews, and 4.3/5 in G2, based on 185+ reviews.

In my opinion, Housecal Pro is a fully capable solution. Hence, you must give it a try through its free trial. Thus, you will understand if it can meet your business-specific needs. 

Housecall Pro Alternatives

Do not like what Housecall Pro offers? You can try some of its alternatives by checking the comparison table.

Who Should Use Housecall Pro?

Housecall Pro is an ideal solution for home service professionals looking to establish a strong online presence and achieve business growth.  If you are from a service industry that heavily relies on efficient scheduling, seamless payment processing, and effective team tracking, such as HVAC, plumbing, electrical services, cleaning, and landscaping, it will cater to your requirements. By offering a comprehensive suite of tools, Housecall Pro empowers service businesses to streamline their operations, enhance customer satisfaction, and ultimately scale their services.

Who Shouldn’t Use Housecall Pro?

Housecall Pro is not the right solution for freelancers or part-time service professionals with very basic operational needs. Individuals primarily focused on occasional jobs and simple workflows will find its robust features to be overkill. If you prefer managing small jobs with cash payments or are not planning to expand your business, you might find the platform’s emphasis on digital scheduling, invoicing, and payment processing unnecessary. In such cases, simpler and potentially less expensive tools or manual methods might be more appropriate.

FAQs on Housecall Pro

Housecall Pro Verdict

After reviewing Housecall Pro, I can say that the software lives up to its promise. Its comprehensive features, such as scheduling, invoicing, online booking, GPS tracking, mobile apps, customer management, and payroll services, provide a solid foundation for scaling a home services business. It enables mobile workforce management and brings all your tasks to your fingertips. Housecall Pro receives the Geekflare Editorial’s Choice Award.

If you are a home service professional who owns mid-sized businesses and who wants to enhance operational efficiency and growth, Housecall Pro is definitely the call worth taking that you can consider as a strategic move for your business.