Botsonic Review: AI Chatbots That Talk Like Humans?

Botsonic

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Botsonic lets you build and deploy GPT-powered AI chatbots for your website and apps. Its ease of use, free trial, advanced agentic actions, and data security make it a worthwhile package for businesses of all sizes.

You can try Botsonic to automate user interactions and provide employee assistance for a range of industries, such as SAAS, eCommerce, Fintech, and Ed-tech. It was founded in 2023, with its base set up in San Francisco, the US.

Features

• Optional lead generation forms integrated within chatbots
• Train with website links, file uploads, and 3rd party data hosting portals (Google Drive, Notion, etc.)
• Connect it with popular messaging apps and customer service platforms
• API for building custom integrations

Pros

• Email ticket and live chat handoff
• Advanced analytics revealing user location, sentiment, popular topics, and more
• Actions and triggers for executing basic tasks automatically
• Free 7-day, no-credit-card trial

Cons

• Slightly slow responses
• Limited to OpenAI GPTs

What is Botsonic?

Botsonic is a no-code AI chatbot builder platform that helps you automate customer interactions across platforms, including WhatsApp, Messenger, Zendesk, FreshDesk, Slack, WordPress, Salesforce, ActiveCampaign, and more. Besides, you have its API and Zapier integrations to build custom connections.

Botsonic can help you serve the global customer by solving up to 70% of their queries. For the rest, it allows transferring users to live agents on the fly.

6 Top Botsonic Features

Botsonic offers various features, such as custom training, human takeover, multilingual support, and more, as discussed in the subsequent sections.

1. Trained on Your Data

Botsonic allows ingesting your AI bot with custom data, including websites, files, and from 3rd-party content hosting platforms (Google, Drive, Notion, and Confluence) to avoid AI hallucination.

Take a look at the subsequent image, where I have trained Botsonic with a few Geekflare articles.

The training not only keeps the bot focused but also restricts users from asking unrelated queries, thereby limiting your API spend.

2. Agent Handsoff

AI can’t beat human support, especially for critical queries or those having links with previous troubleshooting events.

Sensing this, Botsonic features an optional agent handsoff. This allows transferring live chats to human agents with full context so that the user won’t have to explain everything all over.

Likewise, Botsonic also features an email ticket handsoff, where support is redirected to human agents when requested.

3. Multilingual Support

Botsonic can help you serve a global user base in 50+ languages. I have tried the following queries in German and Spanish, and the response was precise.

You can contact Botsonic’s customer service if you are interested in knowing the full list of supported languages. Alternatively, we can assume full support for languages based on the underlying LLMs, which are currently OpenAI’s GPT-4o, GPT-4o Mini, and GPT-4.

4. Zendesk & FreshDesk Integrations

You can integrate Botsonic with two of the popular customer service platforms, Zendesk and FreshDesk. It helps businesses build on their existing data to automate ticket creation and handle complex customer queries.

5. Ease to Build Chatbot

You can deploy a Botsonic bot with just click-copy-paste workflows. There are no complex steps, and you definitely do not need to code unless you are building API connections.

I have built a sample bot with five PDFs from Geekflare’s knowledge base and integrated it into a test website. It took no more than 10 mins, and it was live already.

6. Analytics and Reporting

Botsonic analytics is a way to ensure the bot is going the right way. You can monitor the number of users, chats, and the resolution rate within a specific time frame.

I have shared my test bot with the Geekflare team members, and you can see the above snippet indicating user interactions and related data.

Paid users will also have additional information about user location, sentiment, unanswered questions, popular topics, and more.

Does Botsonic Chatbot Respond Like Humans?

Interestingly, Botsonic has a “Conversational Mode,” which tweaks the bot to reply with chat-friendly responses. In addition, there is a setting for “Response Length.”

To see how it works, I kept the response length short and compared two responses with and without an active conversational mode. You can see the difference in the following screenshots.

Personally, I don’t think the changes were significant. Instead, you have two paragraphs explaining what the standard mode did as bullets. Still, you can try this setting and select what suits your preference.

How Does Botsonic Handle Data Security?

Botsonic (by Writesonic) takes extreme care of user data, which is reflected in its clientele, compliance with global laws, and security protocols.

It keeps data in transit and at rest encrypted with TLS 1.3 and AES-256 bit encryption, respectively. Besides, you can opt for custom data retention periods. And Botsonic ensures chat data is never used for model training.

Finally, you should know that Botsonic is GDPR, SOC 2 Type II, and HIPAA compliant.

What is a Botsonic AI Agent?

Botsonic AI Agents are not your average chatbots. They are exponentially more powerful in doing more than merely responding with text and images. You can train AI agents to execute simple tasks, such as auto-escalating queries, booking appointments, and modifying shipping addresses, with little to no human intervention.

These agents keep their database up to date by constantly synchronizing with the linked repositories. You can customize these agents with behaviors to define triggers prompting specific actions.

Since this is an advanced use case, I would recommend taking a demo before implementation.

Does Botsonic use ChatGPT?

Botsonic is powered by the latest OpenAI GPTs, which are part of the GPT-4 family of LLMs as of this writing.

The user interface allows choosing the preferred AI model based on quality, speed, and message spend (since every plan has limits). I suggest experimenting with each to see what works for you. And you can easily do that with the “Test Bot” option within Botsonic before implementing it on your website or app.

How Much Does Botsonic Cost?

Botsonic offers 4 pricing plans starting at $16/month (billed annually). It provides a 7-day free trial, after which you must choose from the paid plans. The best way to choose a subscription is to start with the introductory plan (Starter) and scale from there.

You can check the key differentiators, which are the number of chatbots, model access, message limit, and more, as indicated below.

Plans	Starter	Professional	Advanced	Enterprise
Monthly pricing	$16	$41	$249	Custom
No. of chatbots	1	2	2	Custom
Upload characters (in millions)	10	50	100	Custom
Messages per month	1,000	3,000	12,000	Custom
API Access	NA	NA	Yes	Yes
Models	GPT-4o mini	GPT-4o mini, GPT-4o, and more	Same as professional	Same as professional
Custom workflows	NA	NA	Available	Available

Not Just Customer, But Employee Support Too

Employee onboarding, training, and continuous assistance in complex setups can be a significant expense. But since it’s mostly a repetitive and straightforward process, you can hand it over to generative AI tools, such as Botsonic.

Botsonic, when trained on your company data, can provide 24/7 support to your workforce, reducing the load on the HR team. Likewise, it can help troubleshoot basic system errors and hand them off to your IT professionals when absolutely required.

Its AI agents with custom workflows and actions can also schedule meetings, update internal documentation and systems (such as CRM), provide multilingual support & upskilling assistance, log employee issues, and do more.

What Else is Available to Build a Chatbot for the Website?

There are multiple vendors that let you build AI chatbots. I have prepared the following comparison table, mentioning Botsonic competitors such as Chatbase, Chatfuel, Landot, and CustomGPT.

Who Should Use Botsonic?

Botsonic is designed for the following organizations:

• E-commerce brands looking for AI-driven customer engagement.
• SaaS & Startups needing automated support and lead generation.
• Enterprises requiring multilingual AI chatbots.
• Customer service teams looking to reduce workload with AI automation.

However, deploying an AI bot on an informational website where most of the traffic comes from search engines won’t be that rewarding. And since AI bots can produce incorrect responses, I would also refrain from pairing those with sensitive domains, such as financial and health care, where a single wrong move can cause lawsuits.

Botsonic Verdict

Botsonic is a good starter for businesses trying to automate customer interactions. It’s simple workflows enable even the non-tech-savvy professionals to have a genAI bot on their websites and apps. Plus, there is a free trial that helps you evaluate Botsonic’s use case fit.

On the other hand, Botsonic responses were rather slow, even with the recommended AI model. Besides, you’re stuck with OpenAI’s GPT, and I hope that Botsonic soon provides greater LLM support by including other AI models such as Claude, Gemini, and Grok.

Still, I would recommend that everyone thinking of AI bot automation take Botsonic’s trial and see for themselves. It’s great for omnichannel customer engagement and employee assistance.

Botsonic receives the Geekflare Value Award for its ease of deployment, advanced workflows, and integrations at a competitive price point.