An employee experience platform (EEP) is designed to enhance workplace satisfaction and productivity by streamlining HR processes. It is a central location for employee resources, collaboration, and communication.
Employee Experience Platform is essential for organizations that want to build a better workplace culture, make better decisions, and invest in talent development. With these platforms, organizations can improve their business outcomes (e.g., bottom line and employee retention) while ensuring employees are engaged and happy.
In this article, Geekflare has tested the best employee experience platforms based on their key features, such as core modules, analytics, and HRIS integrations, as well as advantages and disadvantages.
- Leapsome – Best for All-in-One Employee Experience Platform
- WorkTango – Best for Actionable Employee Insights
- Motivosity – Best for Boosting Engagement with Rewards
- Salesforce (Previously Work.com) – Best for CRM-Integrated Employee Engagement
- Culture Amp – Best for Employee Feedback and Analytics
- Blink – Best for Frontline Worker Engagement
- Qualtrics XM – Best for Comprehensive Experience Management
- Raydiant – Best for Workplace Experience and Digital Signage
- Cooleaf – Best for Peer Recognition and Rewards
- Workvivo – Best for Internal Communications
- Lattice – Best for Performance Management and Development
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Leapsome
Best for All-in-One Employee Experience Platform
- Core ModulesReviews, Goals, Learning
- HR Integration45+
About Leapsome
Leapsome is an all-in-one employee experience platform focused on performance management, employee engagement, and OKR (Objectives and Key Results) tracking. The employee experience management software also has learning modules that improve productivity and foster career growth through continuous learning.
Leapsome was founded by von Podewils and Kajetan von Armansperg in 2016. It is headquartered in Berlin, Germany, with an office in New York, USA.
Leapsome Features
Tools for ongoing employee feedback, performance reviews, and 360-degree assessments.
Create and track OKRs to ensure team members are on the same page.
Leapsome Learning upskills team members through personalized learning paths and access to resources that enhance personal growth.
Measure employees’ performance with in-depth analytics and employee surveys.
Supercharge decision-making with detailed and powerful reporting tools.
Deep integration with dozens of HR apps, including Alexis HR, BambooHR, CharlieHR, HR Cloud, and Keke HR.
Leapsome Pros/Cons
Easy to navigate and accessible user interface.
ROI calculator for calculating the benefits of investing in employees.
Offers employees growth opportunities with customizable learning.
Helps align employee goals with company objectives.
There is a learning curve when using Leapsome (despite being user-friendly).
Integrating software into the organization is a significant time investment.
WorkTango
Best for Actionable Employee Insights
- Core ModulesRecognition, Rewards, Nominations and Awards, Incentives
- HR Integration40+
About WorkTango
WorkTango is an employee management platform that uses features like real-time feedback and AI-powered analytics to collect actionable insights. The anonymous feedback helps ensure that employees are providing accurate and truthful responses.
WorkTango is designed to help managers increase employee retention and ensure satisfaction. It is used by over 1,000 organizations that put their people first. WorkTango was founded in 2013 and is headquartered in Texas, USA.
WorkTango Features
Real-time analytics and in-depth reports for performance tracking.
Customizable surveys for the employee journey and engagement.
Automate the rewards and recognition process to instill brand loyalty.
Rewards marketplace allows employees to redeem rewards points for travel, hotels, and events.
Integration with over 40 HRISs, including BambooHR, Workday, Microsoft Teams, Slack, and ADP Workforce Now.
AI-powered recommended actions, employee insights, and sentiment analysis.
Leadership tools for employee management, recognition, and feedback gathering.
Provides tools to help run a wellness program for the physical, mental, and financial benefits of employees.
WorkTango Pros/Cons
Easily gather real-time feedback from employees.
Provides tools to easily recognize and reward employees.
AI can summarize employee feedback and make recommendations.
Manager-specific reports to help address team issues.
Customizable surveys to gather needed data from employees.
Reports are basic and need more customization options.
It can take a long time for employees to gather enough points to redeem the really good rewards.
Motivosity
Best for Boosting Engagement with Rewards
- Core ModulesRecognition & Rewards, Programs, Connection, Communication
- HR Integration10+
About Motivosity
Motivosity is a people-first recognition and rewards EEP that helps create a positive work culture by making employees feel valued and appreciated.
It has a peer-to-peer recognition program where everyone can give kudos and reward each other with points and monetary rewards. The points can be redeemed at the marketplace, which offers a variety of employee rewards, such as Amazon gift cards, prepaid VISA cards, and various customized apparel.
Motivosity was founded in 2013 and is headquartered in Lehi, Utah. It is used by more than 200 small—to large businesses worldwide to improve and enhance employee recognition and engagement.
Motivosity Features
Continuous recognition to keep employees engaged, productive, and happy.
Employees can create a culture of appreciation with a peer-to-peer recognition system.
Social media-like features for employees to interact and celebrate each other.
Reports and analytics focused on gathering insights on employee engagement levels and recognition patterns.
Generative AI provides helpful suggestions that lead to effective decision-making.
Employee space for creating, hosting, and scheduling important internal communications.
Pulse and employee engagement surveys to gather employee sentiments.
Motivosity Pros/Cons
A variety of customizable rewards for employees.
Generative AI makes training managers more affordable.
Has social networking features (e.g., social feeds, profiles, and company blog).
Seamless integration with several HRIS apps (e.g., ExponentHR, Google Sheets, Zenefits, and Paychex).
Employees can abuse the peer-to-peer point system.
A limited number of HRIS integrations.
Reports are good but basic.
Salesforce (Previously Work.com)
Best for CRM-Integrated Employee Engagement
- Core ModulesHR Service Center, Self-Help Resources, Employee Concierge
- HR IntegrationWorkday, MuleSoft Connectors, Slack AI
About Salesforce
Salesforce is a leading cloud-based Customer Relationship Management (CRM) platform. That means its primary function is to help businesses manage aspects like sales, customer service, and marketing from a central location to improve the customer experience.
That’s why more than 150,000 businesses worldwide, including Uber Eats, Siemens, Air India, and Aston Martin, use Salesforce every day.
However, Salesforce can still enhance employee engagement in the modern workplace by offering employees the support they need. This allows businesses to handle support requests at scale without skimping on delivering the best employee experiences.
Salesforce Features
HR Service Center streamlines HR workflows while ensuring employees can easily access HR services.
Reduces the number of cases by providing self-help resources (e.g., AI chatbot and knowledge base articles).
Employees can find all the resources and support they need using the Employee Concierge.
Service Catalog optimizes HR workflows with automated service requests, allowing employees to use self-service help for common issues.
Makes survey creation, translation, and analysis more efficient using generative AI.
Service Stack for Slack enhances employee case management through better collaboration and automated workflows.
Salesforce Pros/Cons
Combine employee engagement tools with core business functions in the CRM.
Increase employee satisfaction with AI-powered feedback management.
Extensive integration capabilities with popular HRIS tools.
Customizable dashboards for managers to analyze employee metrics.
Highly scalable to suit businesses of any size.
Salesforce can be overwhelming to use.
Worth it when used with other Salesforce products, which can get expensive.
Culture Amp
Best for Employee Feedback and Analytics
- Core ModulesSurveys, Feedback, AI-Powered Analytics
- HR Integration30+
About Culture Amp
Culture Amp is an EEP that can help gather feedback from employees using survey templates designed by scientists. There are a variety of them aimed at garnering feedback throughout the employee life cycle, whether it is onboarding, engagement, pulse, performance, inclusion, or offboarding surveys.
Culture Amp helps managers understand the feedback through AI-powered insights, enabling them to make data-driven decisions. These decisions, in turn, will create a positive employee experience and culture in the organization.
Culture Amp Features
Over 40 science-backed and customizable survey templates.
AI-generated actionable insights streamline analyzing survey responses.
Analyze open-ended survey responses using the Text Analytics feature.
Generate visual and interactive dashboards and reports.
Connects to existing HRIS tools in the organization’s workflow, including payroll systems, benefits management platforms, and more.
Culture Amp Pros/Cons
Provides proven action plans from leading organizations worldwide based on results.
Helps benchmark results to identify trends and best practices.
Known for its intuitive and user-friendly interface.
Strong user community and customer support.
Not suitable for small businesses with a limited budget.
No mobile app.
Over-reliance on surveys can lead to survey fatigue.
Blink
Best for Frontline Worker Engagement
- Core ModulesNews Feed, Content Sharing, Recognition
- HR Integration30+
About Blink
Blink is a workforce management platform designed to improve the communication and engagement of frontline workers. This includes employees in industries such as retail, healthcare, hospitality, tourism, manufacturing, and construction.
It focuses on providing them with the necessary tools to message team members, receive updates, access schedules, and more through a mobile-first approach. This ensures that people who are out in the field are engaged with the organization whenever they need to.
Blink Features
The employee app provides easy access to Blink’s communication channels, engagement tools, and productivity features.
The live feed provides updates and announcements to everyone in the organization.
The Content Hub offers a central location for important resources and information.
The Kudos system makes employees feel valued.
The Blink Assist AI helps create and improve communication.
Integrations help bring an organization’s existing HRIS tools into Blink.
Create surveys from scratch or by choosing from a list of pre-selected questions.
Blink Pros/Cons
The mobile-first approach is suitable for non-desk workers.
Real-time updates ensure everyone is always on the same page.
Employees can create private rooms and groups for secure chats.
The mobile app has offline access.
Provides analytics on employee engagement and communication.
Requires constant access to mobile devices in the field.
Constant notifications from the mobile app can lead to information overload.
Some users have complained that Blink has limited customization options.
Qualtrics XM
Best for Comprehensive Experience Management
- Core ModulesSurveys, Feedback, Engagement
- HR IntegrationETX for HXM, WorkJam, ETX for RISE, Lakeside
About Qualtrics XM
Qualtrics XM is a powerful solution that helps organizations improve employee outcomes. With Qualtrics XM, managers can identify key factors that can improve engagement, performance, and retention. Thanks to its AI, which combs through heaps of data in seconds and provides actionable insights throughout the employee lifecycle.
Qualtrics XM, founded in 2002, is based in Utah, USA. It has been in the industry for two decades. Its experience management platform is used by over 18,000 businesses worldwide to drive business growth and return on investment.
Qualtrics XM Features
Surveys for every stage of the employee life cycle, from onboarding to offboarding.
Provides tools for 360-degree feedback, automated performance reviews, and personalized reports.
AI-powered insights to identify key drivers of employee engagement and satisfaction.
Provides predictive analysis to identify employees who might quit, as well as guided recommendations to reduce turnover rates.
Integrates with several third-party apps to enhance the organization’s efficiency.
SSO (Single Sign-On) for easy and secure access to the platform.
Qualtrics XM Pros/Cons
Delivers robust and accurate people analytics.
Multi-language surveys and dashboards.
Comprehensive dashboards and reports.
Can compare engagement scores against industry benchmarks.
Mobile app for Android and iOS.
Some people find the user interface to be complex.
Requires an internet connection at all times.
Some users say the reports and dashboards can be slow to load.
Raydiant
Best for Workplace Experience and Digital Signage
- Core ModulesCMS, Gamification, Rewards
- HR Integration100+
About Raydiant
Raydiant is a digital signage and customer and employee experience platform that focuses on creating, managing, and scheduling content for digital displays. It is used by over 4,500 brick-and-mortar businesses, such as restaurants, hospitals, airports, hotels, retail stores, and stadiums.
Raydiant can be used in the workplace to create engaging content for digital displays in various office locations. These include workstations and desks, break rooms, boardrooms, cafeterias, lobbies, receptions, hallways, and common areas.
The displays can show announcements, leaderboards, motivational quotes, event calendars, dashboards, safety guidelines, recognition programs, and even cafeteria menus.
This requires the use of a proprietary plug-and-play device known as the ScreenRay. When plugged into a display, it connects to the Internet and pulls content from the cloud in real-time.
Raydiant Features
Easily update content in one dashboard and display it in thousands of locations.
AI-analyzed insights based on employee interactions (these can help inform the content strategy).
Thousands of customizable templates for creating engaging content.
Content playlists help organize and schedule relevant content seamlessly.
Create and manage tasks using the employee experience app.
Raydiant Pros/Cons
Contains a fully-featured, cloud-based CMS.
Improves workplace experience and engagement through digital signage.
Can use the mobile app to create and schedule content from anywhere.
24/7 customer support.
Requires the use of proprietary hardware (ScreenRay).
Software and hardware costs can be expensive.
Cooleaf
Best for Peer Recognition and Rewards
- Core ModulesRecognition, Rewards, Surveys
- HR Integration6
About Cooleaf
Cooleaf is an employee experience and engagement platform for delivering recognition programs that boost employee morale and productivity and instill brand loyalty. It uses a peer feedback system, where employees can recognize each other and celebrate achievements.
Organizations can easily fine-tune their recognition system using real-time and AI-powered insights from surveys. This data can be used to reward employees doing an excellent job.
There are various reward options, including gift cards from dozens of stores, marketplaces, and service providers (e.g., eBay, Amazon, Apple, Xbox, Doordash, Hulu, American Airlines, and Airbnb) and various merchandise.
This makes the recognition feel meaningful and can be a motivating factor for employees moving forward.
Cooleaf Features
Streamline and automate the recognition process.
Employees can recognize each other in real-time, fostering a culture of appreciation.
Track and measure the impact of the recognition systems with analytics and reports.
Customizable rewards allow management to create unique experiences for employees.
Peers can nominate each other for specific rewards and recognitions (managers approve the nominations).
Integrates with existing tools in an organization’s tech stack.
Cooleaf Pros/Cons
The flexible rewards system allows employees to choose meaningful prizes.
Multi-language support for global teams.
Peers can participate in recognition programs from anywhere using the mobile app.
Automation ensures no recognition slips through the cracks.
Managers have oversight, ensuring everything is fair and deserved.
Over-reliance on automation can make everything feel impersonal.
Running a meaningful recognition and rewards program can be time-consuming.
Waiting for manager approvals can cause bottlenecks in the recognition process.
Workvivo
Best for Internal Communications
- Core ModulesSocial Feeds, Peer-to-Peer Recognition, Community Spaces, Live Streaming, Event Management
- HR Integration40+
About Workvivo
Workvivo is an employee communication and collaboration platform that incorporates social media-like features, such as sharing updates, celebrating achievements, and commenting on posts. Its focus is on helping organizations foster a sense of community and participation.
Workvivo has more than 3 million users from more than 93 countries around the world. This includes employees from Fortune 500 companies who are using it as their social intranet daily. Workvivo was founded in 2017 and is headquartered in Cork, Ireland.
Workvivo Features
Social feeds for company-wide updates, announcements, and information.
Peer-to-peer recognition (e.g., public shoutouts, badges, and awards).
AI Companion for crafting communications, creating surveys, and asking for support.
Community spaces allow for collaboration and idea and knowledge sharing.
Event management allows employers to create events to celebrate employee achievements.
Live streaming feature to broadcast company announcements and updates.
Detailed public profiles for employees.
Workvivo Pros/Cons
Boost internal and organic communication.
Social media elements lead to more engagement.
All desktop features are also available on the mobile app.
Group chats foster a sense of community and belonging.
Employees can suffer from notification overload.
People who don’t use social media might find Workvivo unappealing.
Can take a while to load sometimes.
Lattice
Best for Performance Management and Development
- Core ModulesOHR, Goals, Performance, Compensation
- HR Integration10+
About Lattice
Lattice is a people management platform offering tools for performance reviews, goal-setting, and continuous feedback. It enables employers to foster a culture of ongoing improvement within their organizations and create personalized career growth plans for their most valued employees.
Lattice has over 5,000 customers, creating a positive work environment. These include companies like Webflow, Monzo, Green State, and Linktree. It suits businesses of all sizes, from startups to large enterprises.
Lattice was founded in 2016 and is headquartered in San Francisco, California.
Lattice Features
Performance reviews help identify the best-performing employees through customizable review cycles (quarterly, annually, or on a per-project basis).
Helps conduct talent reviews to uncover growth opportunities and areas of improvement.
1:1s help strengthen relations between managers and employees and create a goal-setting culture.
Updates help employees remain focused, identify progress blockers, and ask management for help.
Align team members with organizational objectives through trackable goals and OKRs.
Integrates with Zenefits, Workday, UKG, Namely, and several other HRISs.
Lattice Pros/Cons
Get insights from surveys in minutes with AI.
Anonymous 360-degree reviews.
Data-driven insights for informed decisions.
Focus on employee development and progress.
Users report that performance can be sluggish and glitchy at times.
Lack of payroll features.
Comparison of Best Employee Experience Platform
The following table summarizes pricing, rating, and key features of the best employee experience platform.
Employee Experience Platform | Rating Geekflare’s ratings are determined by our editorial team, considering various factors to help you choose the right business software for your needs. | Pricing (monthly) | AI Capabilities | Reporting/Dashboard | Explore |
|---|---|---|---|---|---|
Leapsome | Custom | Personalized Learning, Sentiment analysis | Actionable Insights | ||
WorkTango | Custom | Action Plans | Sentiment Analysis, Benchmarking | ||
Motivosity | Custom | Sentiment analysis | Engagement Insights | ||
Salesforce | $25/user | Survey Creation, Translation, and Analysis, Sentiment Analysis | Dynamic, Insightful, Customizable | ||
Culture Amp | Custom | Predictive Analysis, Action Plans | Retention Insights, Performance Insights, Benchmarks | ||
Blink | Custom | Create and Optimize Blink Posts | Basic Reports | ||
Qualtrics XM | Custom | Predictive Analysis | Employee Pulse Dashboard, Actionable Insights | ||
Raydiant | Custom | Content Creation | Basic Reports | ||
Cooleaf | Custom | No | Basic Reports | ||
Workvivo | Custom | AI Companion, Sentiment Analysis | Activation and Usage Analytics | ||
Lattice | $11/seat | Team Health Analysis, Writing Assistance | Engagement and Performance Insights |
What are the Main Benefits of an Employee Experience Platform?
Here are the benefits of employee experience platforms that can make the workplace a better place for everyone:
- Enhance workplace culture: Through continuous real-time feedback, recognition and appreciation systems, and open communication, EEPs can make employees feel valued and supported. As organizations continue to learn about their employees, they can take preemptive actions to improve employee recognition, engagement, satisfaction, retention, and well-being.
- Boost employee productivity: EEPs communication and access to support and resources more streamlined, allowing employees to focus on their core responsibilities. By providing clear self-service options and identifying the service channels for issue resolution, EEPs can significantly boost the overall productivity of employees.
- Improve decision-making: These platforms often include detailed analytical tools, such as dashboards, reports, and benchmarks. These allow organizations to track and understand key employee experience metrics and extract actionable insights. More modern tools have also added AI, which offers predictive analytics, engagement analysis, performance tracking, and employee sentiment analysis.
- Streamline HR processes: EEPs reduce the manual labor involved in repetitive administrative tasks, such as onboarding, feedback collection, performance reviews, and offboarding. They also eliminate the error-prone nature of manual processes.
- Foster continuous learning and development: An employee experience platform can provide managers and employees access to high-quality training resources, courses, and personalized upskilling opportunities. It also allows employers to track progress and learning outcomes, ensuring they align with the organization’s needs and cementing brand loyalty.
How to Choose an Employee Experience Platform?
When choosing an employee experience platform, consider the following key factors:
- User-friendliness: The best digital employee experience tools should have an intuitive interface that allows employees and managers to easily navigate without extensive training.
- Customization: A good platform will allow the organization to tailor it to fit their specific needs.
- Integration Capabilities: The EEP should integrate seamlessly with the HR tools the organization already uses.
- Analytics and Reporting: Robust reports and analytics are essential to good EEPs because they allow managers to measure employee engagement, performance, and satisfaction.
- Feedback Mechanisms: The EEP should have mechanisms allowing continuous, real-time feedback.
- Learning and Development: Look for platforms that support the continuous development of employees.
- Security: Ensure the platform has the strictest security standards and measures to protect employees’ personal and financial information.
What Is the Difference Between Employee Experience and Employee Engagement Platform?
Employee experience platforms are designed to improve the entire lifecycle of employees at a company. They have a broad approach encompassing various HR functions, including recruitment, onboarding, development, and offboarding.
On the other hand, an employee engagement platform is software that helps management make decisions that improve workplace engagement. Employee engagement software identifies and analyzes key drivers, including job satisfaction and recognition programs.
FAQs
A people experience platform is a tool that helps organizations understand and improve the experience of all stakeholders, including customers, employees, partners, directors, creditors, suppliers, and investors.
The four pillars of employee experience are work culture, technology and tools, work environment, and employee well-being.