Best Knowledge Base (KB) Software in 2024

Knowledge base software is an online platform that serves as a data repository for helpful resources such as troubleshooting guides, articles, FAQs, product manuals, tutorials, documentation, policies, etc.

Knowledge base (KB) software centralizes and organizes information for businesses, improving customer service, internal processes, and knowledge sharing within the organization.

Geekflare has researched and listed the best knowledge base software based on key features such as content creation, search functionality, comprehensive indexing, content formatting, branding and customization, mobile responsiveness, and more.

• Document360 – Best AI-powered Knowledge Base
• Freshdesk – Best for Integrated Helpdesk Knowledge Base
• Zoho Desk – Best for Zoho Suite Helpdesk
• Zendesk Guide – Best for Scalable Support Needs
• KBase – Best WordPress Knowledge Base Theme
• KnowAll – Best for WordPress User
• Typeform – Best for Conversational FAQ
• HelpSite – Best for Simple KB Setup
• HelpJuice – Best for Easy to Use
• Flowlu – Best for Project-Focused KB
• HappyFox – Best for Integrated Ticketing and KB
• ProProfs – Best FREE Plan
• HelpScout – Best for Customer Knowledge Base
• Guru – Best for Internal Knowledge Sharing
• Show moreShow less

Document360

Document360 is an AI-powered customer knowledge base software that allows businesses to create a self-service portal with real-time search. One can deploy Document360 to host product documentation, user manuals, and FAQ pages for their customers to fetch relevant results in milliseconds, irrespective of the data volume.

Another feather in their cap is Eddy AI Assistant, which enables professionals to create content, suggest titles & tags, SEO meta descriptions, recommend articles, and more. On the front end, it helps users find answers with reference articles.

It has an extremely intuitive user interface, which makes managing and organizing your documents easy. Moreover, Document 360 comes with the following features.

• Markdown editor support
• In-built SEO to help articles rank higher in SERPs
• Custom domain for a seamless branding experience
• Flags articles for review
• Supports article versioning & change notifications.
• Contributor roles and permissions
• Ready-made integrations with Zendesk, Freshdesk, Slack, Drift, Intercom, Chrome, Microsoft Teams, and many more.
• Custom integrations with Javascript Snippet

Document360 enables you to build how-to guides, step-by-step instruction manuals, and detailed articles with embedded visuals for better user understanding. It perfectly suits various industries, such as SaaS, healthcare, legal, IT and consulting, education, and financial services.

A few more features include analytics, ticket defector, in-line comments, bulk operations, tag manager, article settings, etc.

Document 360 Pricing

Plan	Key Features	Monthly Price/Project
Free	Public knowledge base, 2 users, 1 workspace, 50 articles, 1GB storage	Free
Standard	Unlimited articles, 50GB storage, custom domain, custom branding, AI-powered search	$149
Professional	Custom CSS and JavaScript, glossary, recycle bin, article redirection, smart bars, review reminders	$299
Business	Private knowledge base, custom pages, analytics, knowledge base widgets, ticket deflector, notifications	$399
Enterprise	Security groups, IP restrictions, auditing, custom email domain, localization, workflow	$599

Try Document360

Freshdesk

Freshdesk is the ultimate provider of one of the best integrated helpdesk knowledge-base solutions. It drives efficiency through self-service content, allowing customers to resolve problems independently.

Freshdesk’s customer self-service portal offers faster issue resolution and an improved customer experience through features such as clear communication, an automated ticketing system, and interactive voice response systems.

Get AI-powered automation, multichannel support, analytics, reporting, etc. Establish a self-service strategy for your business by understanding your customers’ needs, utilizing AI-powered chatbots, integrating advanced features, giving multichannel support, and empowering support agents. 

Freshdesk Pricing

Plan	Key Features	Monthly Price/Agent
Free	Integrated ticketing across email and social, ticket trend report, ticket dispatch, team collaboration	Free
Growth	Automation, collision detection, SLA management, custom email server, custom SSL, track time	$15
Pro	Multiple products, up to 5000 collaborators, round-robin routing, customer journey, canned forms, custom objects	$49
Enterprise	Unlimited products, sandbox, audit log, skill-based routing, knowledge base approval workflow, IP range detection	$79

Try Freshdesk

Zoho Desk

Zoho Desk offers a systematic knowledge base for customer self-service by centralizing all tasks in a single place. It is known for the Zoho Suite Helpdesk, which empowers your customers and agents to resolve issues on their own, contributing to faster business growth.

Deliver consistent customer support 24/7 and improve response times to enhance your brand image and agent productivity. Zoho Desk helps you create a separate topic category and a sub-category for each specific topic under the main category. 

Zoho Desk’s Knowledge Base Gallery stores all media content for unified content management. It allows for the personalization of knowledge base content for better customer understanding and accessibility. Translate articles automatically to more than 50 languages and differentiate translation status using color code identifiers. 

Stay on top of the search results with Zoho Desk’s SEO optimization and collaboration tools and publish high-quality and accurate content. You can monitor knowledge base operations and set user access controls and permissions to ensure the right blend of transparency and security. 

With Zoho Desk, sending accurate responses becomes easier for agents by suggesting articles based on customer queries. Agents, too, play a crucial role here in improving the knowledge base quality by converting article feedback into tickets automatically.

Zoho Desk Pricing

Plan	Key Features	Monthly Price/User
Standard	Advanced forms, 1 brand in social media, instant messaging	$14
Professional	10 channels, 1 feedback widget/department, 10 advanced web forms/department, telephony	$23
Enterprise	20 advanced web forms/department, guided conversations, live chat	$40

Try Zoho Desk

Zendesk Guide

Zendesk Guide is a smart knowledge base for delivering exceptional customer self-service and best for your scalable support needs. It empowers your agents to maintain a fresh and accurate knowledge base and gives customers more freedom with ‘do-it-yourself’ service.

Zendesk’s help center plus knowledge base allows you to appropriately organize resources and answers so that customers can easily access them. With the use of Mobile SDK and Web Widget, build in-context self-service in your website or inside your product category. 

Zendesk’s Team Publishing allows businesses to create and publish articles about product details, FAQs, and policies. It enables companies to update their self-service based on current events and customize their help center using themes. Businesses can target different audiences, brands, and regions and localize articles in over 40 languages.

Zendesk Guide offers AI-powered article recommendations, content cues, content blocks, analytics dashboards, skills-based routing, side conversations, and more. Industries like media, retail, healthcare, education, telecommunications, transportation, and more use Zendesk to provide better customer experiences. 

Zendesk Guide Pricing

Plan	Key Features	Monthly Price/User
Suite Team	Ticketing system, help center, AI agents, prebuilt analytics dashboards, pre-defined responses, quality assurance add-on	$55
Suite Growth	Multiple ticket forms, SLA, light agents, business hours, self-service customer portal, CSAT	$89
Suite Professional	Customized and live analytics, integrated community forums, HIPAA-enabled	$115
Suite Enterprise	Sandbox, content blocks, dynamic and contextual workspaces, AI-powered content cues, custom agent roles	Custom

Try Zendesk Guide

KBase

KBase is a WordPress knowledge base theme designed for customer support and documentation purposes. It can be used for helpdesks, community websites, Wikis, and document management systems.

KBase offers helpdesk tickets, a support portal, a support ticket WordPress, a help desk, tickets, and more. It lets your customers filter the search results based on custom values and categories. You will get the live search option for your customers to help them search related articles, pages, or posts from the search string. 

Leverage 6 search types, 7 pre-designed demos, 3 banner styles, 6 footer types, etc. KBase also provides 500+ shortcodes, drag-and-drop, 2 types of article listing, 6 types of category listing, back and front-end editing, and more. 

KBase comes with full-width and boxed options with 20+ skins, full-fledged BuddyPress and BBPress integrations, discussion forums with topics and groups, etc. You can display your services on your website with its portfolio and blog layouts. 

KBase Pricing

Plan	Key Features	Pricing
Regular	Helpdesk support, 7 pre-designed demos, 3 banner styles, 6 search types, well-written codes, W3C validated	$69
Extended	Tons of shortcodes, drag and drop, 2 types of article listing, 3 types of article detail	$1200

Try KBase

KnowAll

KnowAll is a knowledge-based theme for WordPress users that is developed and maintained by HeroThemes. This theme works well with Heroic KB and looks stunning on laptops, phones, tablets, and desktops. This means whatever device your customers use, they can easily access your knowledge base. 

KnowAll allows you to personalize the theme to match your brand requirements. You can change the colors, fonts, logo, and more in a single click without coding knowledge. 

Get valuable insights into published articles or FAQs to understand your customer behavior and interests. You will also get shortcodes like accordions, notices, tabs, and other essential features to improve customer engagement and experience. 

KnowAll Pricing

Plan	Key Features	Annual Pricing
Heroic KB Essential	Unlimited users, article attachments, glossary builder, plugin updates, standard support, FAQ builder	$149.50
Heroic KB Plus	Popular searches, empty searches, article feedback, transfer analytics	$199.50
Heroic KB Pro	Use on 5 sites, effortless customization, interactive knowledge, rapid response	$399.50

Try KnowAll

Typeform

Typeform offers an FAQ form template that helps your customers resolve issues by themselves with your conversational FAQs. It enables you to use your company branding, like colors, logos, text, etc., and embed it onto the email and web.  

Giving your customer a better self-service experience with Typeform is smooth. Make forms that are easy to fill out, address people properly by their names, pace questions, and integrate forms with your workflow to boost efficiency and reduce labor costs. 

Typeform is best for business owners, freelancers, and marketers who want to give their customers a flawless experience. It helps you turn your FAQ section into an engaging form to drive traffic, save time, and build trust. In forms, add images and other essential elements to help customers understand your products or services quickly. 

Typeform Pricing

Plan	Key Features	Monthly Pricing
Basic	Question branching /logic jumps, form metrics, recall information	$25
Plus	3 users, remove Typeform branding, custom subdomain, premium themes, Brand kit	$50
Business	10,000 Responses/month, drop-off rates, priority support, conversion tracking, and live chat	$83
Enterprise	Tailored response limits and seats, VIP support, HIPAA and GDPR compliance, SSO	Custom

Try Typeform

HelpSite

HelpSite helps you create an amazing FAQ site for your customers to find answers fast. It is best for a simple KB setup, allowing you to put up mobile-friendly, beautiful, and searchable articles on your support site. 

HelpSite offers a smart contact form to assist customers with the articles they need, using AI(GPT4) to create knowledge base content. Its admin interface is user-friendly, allowing users to easily cover their support site with relevant answers and providing a fast search feature for finding articles quickly.

Get customizable features like a custom domain option, custom HTML/CSS codes, translation into other languages, logo updates, and more. With HelpSite, you can create multiple knowledge base sites, set up custom roles, and assign permissions. 

HelpSite offers article-level and site-level privacy settings so that you can set up public/private settings. For example, create private documentation, a public FAQ, a private knowledge base, and a mixed privacy knowledge base. 

HelpSite Pricing

Plan	Key Features	Monthly Pricing
Free	1 team member, custom domain and SSL	Free
Standard	2 sites, custom domain, and SSL remove HelpSite branding	$14.99
Gold	50 team members, 5 sites, custom HTML/CSS	$49.99
Plus	Custom roles and permissions, custom redirects, private and internal KB	$99.99
Enterprise	Unlimited articles, team members, prioritize support and feature requests, API access	Contact sales

Try HelpSite

HelpJuice

HelpJuice is a knowledge base system that supercharges your customers and employees with helpful content. It offers easy-to-use content formatting and authoring options like version control, structuring content, controlling who is seeing which article, understanding content impact, and more. 

HelpJiuce allows you to collaborate directly from the content and easily restore the history. It provides a wide range of functionalities, such as drag-and-drop files, interlinking articles, copy and paste from Images and Word, and troubleshooting several answers based on customer interaction. 

Get customizable themes, expert customization, tracking employee activity, seeing what users are searching for, and more. HelpJuice lets your customers search for articles just like Google, supports PDFs, etc., without configuring anything. It also gives you API access to assign users to specific groups, create/delete articles, edit knowledge base settings, search the knowledge base, and more. 

HelpJuice Pricing

Plan	Key Features	Monthly Pricing
Starter	4 Users, category insights, search insights	$120
Run-up	Free expert customization, Salesforce integration analytics, 12+ themes	$200
Premium Limited	60 Users, auto translations, priority support, API integration, GDPR-compliant	$289
Unlimited	Unlimited users, free expert customization, enterprise SSO, Zapier Integration	$659

Try HelpJuice

Flowlu

Flowlu is amazing project-focused knowledge base management software to transform your business through valuable content. You will get a secure, easy-to-use, powerful, and fully customizable KB tool that meets your business needs. 

Flowlu allows non-technical and technical users to easily store and manage data in a single place. Preserve valuable, collective knowledge in KB and share it with the team, resulting in improved business efficiency. 

With a smart knowledge base, you can help your customers view and access it anywhere on the web. This works as a self-service for them, saving time from waiting for a support agent. Flowlu arranges related articles into categories with its drag-and-drop feature to organize all the knowledge base articles. This helps your customers find the required queries easily. 

Flowlu has a lightning-fast search functionality that enables your team and customers to find solutions in seconds. Its intuitive editor allows you to add personality to your articles with images, videos, tables, interlinks, and tags.

Flowlu Pricing

Plan	Key Features	Monthly Pricing
Free	1 project template, 1 knowledge base, 2 users, 1GB storage	Free
Team	8 users, time tracking, 2 knowledge bases, 3 project templates	$29
Business	50GB storage, custom fields, task automation, advanced reports	$59
Professional	20 project templates, custom logo, external user roles, unlimited knowledge base	$119
Enterprise	Unlimited users, 1000GB storage, formula fields, custom domain, IP whitelist, unlimited external users	$199

Try Flowlu

HappyFox

HappyFox is an integrated ticketing and KB software that promotes self-help by building an online KB for customers. It is simple, social media-ready, searchable, and responsive, even on your mobile device. Transform your general FAQ page into an excellent knowledge base section. 

HappyFox provides a user-friendly interface for customers to easily find answers to their queries. It includes features such as structured indexing, auto-suggest, FAQ suggestions, and customization options to enhance user experience and build trust.

Get features like creating sections and articles, embedding images or videos, and providing an easy-to-use and easy-to-navigate knowledge CMS systems. HappyFox offers in-line search suggestions to save time for your internal teams and customers. It automatically generates related articles or forum posts. 

Add relevant tags, additional links, content layout for your support page, Announcement Banner, SEO-friendly URLs, and more to customize your knowledge base and rank higher in the search engines. HappyFox also allows your customers to share your KB articles on social media with a click of a button. 

HappyFox Pricing

Plan	Key Features	Monthly Price/User
Mighty	Omnichannel ticket creation, SLA, SSO, SSL, migration assistance, bulk editing	$26
Fantastic	Multi-brand Helpdesk, SLA breach notification, custom email queues	$39
Enterprise	Proactive agent collision, task management, asset management, uptime SLA	$52
Enterprise Plus	Agent scripting, all-time reporting history, 2TB attachment store, customer success manager	$64

Try HappyFox

ProProfs

ProProfs helps you deliver self-help resources to your customers and reduces the number of support tickets by 80%, enhancing customer experiences. It offers the best free forever plan for small teams with useful, advanced features. It enables you to create user manuals, customer help sites, online documentation, and a private knowledge base. 

With ProProfs, creating an information-rich and easy-to-navigate online knowledge base is easy in minutes. Use branding features for your knowledge base page and configure over 100 settings, including single sign-on, customizing HTML and CSS, security, and other elements. 

ProProfs integrates with different tools like Wufoo, help desks, CRM, Google Analytics, and more to simplify your work. The online KB software provides 24×7 access to public and private self-help resources to enable agents to resolve issues instantly. 

ProProfs boosts your team collaboration, enhances employee onboarding, and increases search engine ranking. Human resources, customer support, sales, call centers, IT companies, technical teams, etc., can use this knowledge base platform. 

You’ll get 90+ languages support, security controls, customization and branding, centralized documents, analytics and reports, WYSIWYG editor, content authoring, roles and permissions, and more. It delights your customers with multiple tab views, multiple site searches, mobile support, help widgets, ticket forms, etc. 

ProsProfs Pricing

Plan	Key Features	Monthly Price/User
Free	Unlimited knowledge base, templates, public and private	Free
Business	API, SSO, JWT, SAML, third-party integrations, workflow and comments, roles and permissions	$49

Try ProProfs

HelpScout

HelpScout is a customer knowledge base software that helps you build your own self-service help desk for your customers with online documentation, FAQs, user manuals, etc. It allows you to build a knowledge base site in minutes without coding. 

HelpScout provides detailed analytics on customer visits to knowledge base pages, search queries, and information gaps. It also offers the Beacon help widget for easy access to articles on any site or in-app location.

Customizations are made easy with HelpScout. It offers tons of formatting and color options in a single place. You can use its custom CSS to make your knowledge base page visually appealing. Include your KB articles in your conversation by adding links to help customers. 

HelpScout Pricing

Plan	Key Features	Monthly Price/User
Standard	Automated workflows, custom reports, API, Beacon help widget	$20
Plus	5 Shared inboxes, 25 free light users, AI summarize, AI Assist	$40
Pro	HIPAA compliant, advanced API access, concierge onboarding services, 50 free light users	$65

Try HelpScout

Guru

Guru is a free, self-serve online library that contains useful information about your products, business operations, and services. It is best for internal knowledge sharing because you can easily gather, organize, and manage information for internal purposes. 

Guru allows you to create FAQs, sales battle cards, knowledge base articles, how-tos, and step-by-step guides. Create articles directly or sync them from your employee intranet, web-based applications, or internal wiki. 

Get powerful and intuitive search, knowledge verification, performance insights, templates, frameworks, and more. You can categorize your content to enable users to search for answers with a few clicks. You can also organize content based on popularity, usefulness, most viewed answers, etc. 

Take advantage of analytics to understand what users search, the type of content they are looking for, and other details. This enables you to publish relevant content based on these insights. Guru allows you to control access permissions to create, search, and edit content. 

Guru Pricing

Plan	Key Features	Monthly Price/User
Free	AI-powered search, Org Chart	Free
All-in-one	Enterprise AI search, Collaborative content editor, Personalized activity feed	$15
Custom	Duplicate detection, AI-recommended experts, AI-powered content suggestions, Customization options	Custom

Try Guru

Knowledge Base (KB) Software Comparison

Here, we compare the best knowledge-base software solutions based on pricing, search functionality, live chat, and target audience.

KB Software	Starting Price USD (monthly)	Search Functionality	Live Chat	Target Audience
Document360	$149	AI-powered Search	Integration available	Developers, IT teams
Freshdesk	$15	Advanced search, Category-based navigation	Yes	Businesses of all sizes
Zoho Desk	$7	Automated article suggestions, Advanced search	Yes	Businesses of all sizes
Zendesk Guide	$19	Integrated search	Yes	Enterprises and Support Teams
KBase	$69	Ultra-fast search, Categorize-wise search	No	Internal IT teams
KnowAll	$149.50	Category search, Article suggestions	No	Internal IT teams
Typeform	$25	Form-based search	Yes	SME’s and Marketers
HelpSite	$13.49	Functional Search	No	Startups and Small Businesses
HelpJuice	$120	AI Search, Image Search	Integration available	Medium to Large Enterprises
Flowlu	$29	Categorize-wise search, Keyword-based search	No	Project management teams and Freelancers
HappyFox	$29	Auto-suggest, Intelligent search	Yes	Businesses of All Sizes
ProProfs	$49	Multiple site search, Smart search	Yes	Educational Institutions and Businesses
HelpScout	$20	Auto-suggest, search filters	Yes	Customer Support Teams
Guru	$15	AI-powered Search	Integration available	Internal teams and Enterprises

Benefits of Knowledge Base Software

Knowledge base software offers a set of benefits that empower organizations to streamline knowledge management at lower cost:

Preserves Knowledge: A knowledge base is essential for storing and managing valuable organizational information, such as help articles, FAQs, and documentation, to prevent loss over time.

Employee Onboarding and Training: Organizations can streamline the onboarding and training process by storing content in a knowledge-based software solution, allowing them to easily provide on-demand training to new employees.

24/7 Customer Service: A knowledge base is a valuable resource for both customers and employees as it provides 24/7 access to information and solutions, reducing the need for constant support from the customer support team and team leaders.

Builds Authority: Publishing helpful content in your knowledge base shows expertise in your niche, enhancing brand trustworthiness and authority. This leads to higher visibility, rankings on search engines, more traffic, leads, and conversions.

Reduce cost: Decrease the need for phone or direct support by providing a self-service portal.

Knowledge Base Use Cases

The uses of knowledge base software include learning about the product, employee onboarding, team communication, and customer support.

• Product learning: A knowledge base system helps users quickly learn a new product, its features, and how to use it. 
• Employee onboarding: The human resources team can utilize the KB system to easily onboard and train new hires. New hires can also help themselves by accessing answers to common questions related to leave policy, benefits, documentation, etc. 
• Team communication: Employees can stay updated with recent developments using the KB system instead of relying on emails and follow-ups, 
• Customer support: Agents can direct customers to the knowledge base for common queries and free up time for more important tasks.  

Customer-Facing vs. Internal Knowledge Base: Differences

An external or customer-facing knowledge base is a hub of customer-centric information. It stores articles, guides, FAQs, and other content types helpful for clients and customers. It’s accessible to a wider audience or public and doesn’t usually need authorization or authentication, except for sensitive data.  

On the other hand, an internal knowledge base is an employee-centric information hub. It stores an organization’s confidential data, policies, and other documents for organizational use. Accessing this data requires authorization and authentication. 

How to Create a Good Knowledge Base

After choosing your preferred KB among knowledge base software options, consider the following points to create a valuable knowledge base for your customers and employees.

• Find your purpose: Figure out what problems you are aiming to solve and for whom (employees or customers) with your knowledge base resources. 
• Finalize structure and style: To help users navigate through your resources, give a proper structure to your KB. Organize content based on categories, like product type, technology type, user skill level, etc. 
• Set a writing workflow: Develop an editorial guideline, choose contributors, and start adding content to your company knowledge base. Ensure readability, avoid typos, keep titles and content descriptive, link helpful resources, add FAQs, and include high-quality visuals like screenshots and videos.
• SEO: Optimize KB for SEO with relevant keywords and other best practices. 
• Improve: Seek feedback, fix issues, and frequently improve your KB resources.

How to Choose Knowledge Base Topics

Choosing the right topics for your knowledge base is crucial for providing valuable information to your audience. Here are some steps to help you pick the most relevant topics:

1. Analyze Trends: Look at user search queries, article traffic, social media comments, support emails, and user experience issues on your site. Pay attention to any interactions with customers or employees online or offline.

2. Run Tests: Conduct tests to understand what barriers users face in completing actions. Identify their struggles and reasons for opting out.

3. Use Tools: Utilize tools like Google Analytics to gather information on common problems faced by customers or employees. Document these points to build your knowledge base topics around them.

By addressing these problems with targeted content, you can create a knowledge base that effectively caters to the needs of your audience.

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