Salesforce Rolls Out Slack AI for Paid Customers

Salesforce has rolled out Slack AI for all its paid customers.

Equipped with expanded language support, Slack AI uses a company’s conversational data to help users work “faster and smarter”.

Businesses of all sizes which use Slack are now able to access this generative AI feature, built natively within the platform. Features include recap, which delivers a daily morning digest containing summaries of channels for users; personalised and intelligent responses to conversational questions; and conversation summaries.

According to Salesforce, Slack’s parent company, Slack AI is already saving users an average of 97 minutes per week to find answers, distill knowledge and provide ideas.

Customer response

Online home and furniture seller Wayfair has been using Slack since 2016 and has embraced Slack AI “to distill its collected data more efficiently”.

“As Wayfair scales globally, we want to find information quickly so people can spend less time catching up and more time delivering. With Slack AI’s compelling features, we’re empowered to do just that,” said Asad Rahman, Director of Employee Tech, Wayfair.

In another example, HR provider ProService Hawaii’s employees use Slack AI conversation summaries to stay informed and catch up after attending multiple back-to-back meetings.

Looking ahead

In the future, Salesforce stated that Slack AI’s search and summarisation capabilities will tap into new data sources – including files, Slack apps, canvases, and clips – to enhance the breadth and depth of context that Slack AI can access.

For example, Slack AI will be able help users get more value out of huddles, Slack’s feature for lightweight audio or video calls. Slack AI will be able to deliver a summary of key takeaways and action items, making it easy to turn live discussions into next steps.

Slack AI will also be integrated with Einstein Copilot, a conversational AI assistant for Salesforce CRM.

A paid, add-on feature for all paid Slack subscription plans, Slack AI is priced at $10 per month for Slack Pro and Business+ plans. It is currently available in English, Spanish, and Japanese, with more languages in the pipeline.