Zoho and NVIDIA: A Strategic Partnership for Business-Specific AI

Building a Foundation for Business AI

Zoho Corporation, a leading provider of cloud-based business software, has formed a strategic alliance with NVIDIA, a tech giant renowned for its cutting-edge GPUs. This partnership is poised to revolutionize the way businesses harness artificial intelligence (AI) by developing customized large language models (LLMs) tailored to specific business needs.

A Commitment to Business-Centric AI

Zoho’s extensive customer base, comprising over 700,000 businesses across its ManageEngine and Zoho.com platforms, stands to benefit significantly from this collaboration. By integrating enhanced AI capabilities into its existing SaaS applications, Zoho aims to differentiate itself from the current landscape dominated by consumer-focused LLMs.

“Many LLMs on the market today are designed for consumer use, offering limited value for businesses,”

Ramprakash Ramamoorthy, Director of AI at Zoho Corporation

He emphasizes the crucial role of context in making AI truly effective, highlighting Zoho’s unique advantage in owning its entire technology stack, enabling seamless AI integration across its diverse business applications.

Prioritizing Privacy and Compliance

Zoho’s commitment to privacy and compliance is a cornerstone of its AI strategy. Unlike some companies who retrofit existing models to comply with regulations, Zoho designs its models from the ground up with privacy in mind. This ensures businesses can leverage these AI tools with confidence, knowing their sensitive data remains protected.

A Multi-Modal Approach to AI

Zoho’s multi-modal AI approach provides a deeper, more holistic understanding of business needs. This approach extends beyond traditional LLMs, incorporating smaller, more targeted models that can cater to businesses with varying data capacities. Notably, these LLMs are not trained on customer data, further solidifying privacy as a core principle in Zoho’s AI strategy.

“The ability to choose from a range of AI model sizes empowers businesses to tailor their AI solutions precisely to their needs, balancing performance with cost-effectiveness,”

Vishal Dhupar, Managing Director, Asia South at NVIDIA.

He commends Zoho for building a broad spectrum of models that address the diverse requirements of their business clientele, enabled by NVIDIA’s advanced AI software and computing platform.

Leveraging NVIDIA’s Innovative Technology

Zoho’s partnership with NVIDIA extends beyond financial investment. The collaboration leverages NVIDIA’s cutting-edge technology to enhance the performance and efficiency of Zoho’s AI solutions. This includes utilizing the latest NVIDIA Hopper GPUs and the NVIDIA NeMO platform, designed specifically for building custom generative AI models such as LLMs, multimodal AI, vision AI, and speech AI.

Furthermore, Zoho is actively testing NVIDIA TensorRT-LLM, a tool designed to optimize LLMs for deployment. Initial results are promising, showcasing a 60% increase in throughput and a 35% reduction in latency compared to previously used frameworks. This translates to faster processing and quicker response times for businesses utilizing Zoho’s AI-powered solutions.

A New Era of Business-Specific AI

The combined expertise of Zoho and NVIDIA promises to unlock a new era of business-specific AI. This collaboration empowers Zoho to deliver a diverse range of AI solutions optimized for real-world business applications, ensuring businesses have access to robust, privacy-conscious AI tools that can streamline operations, enhance decision-making, and ultimately drive business growth.