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Best Helpdesk Software for 2024

Last updated: October 01, 2024

Your Customers Are the Ultimate Judges of Your Success — Is Your Helpdesk Ready?

In today’s fast-paced world, businesses need helpdesk software to handle customer challenges and deliver quick, efficient responses. But it’s not just about customers. Helpdesk solutions are a game-changer for internal operations too, helping employees resolve issues quickly through an organized ticketing system.

With helpdesk tools, you can resolve issues faster, boost customer satisfaction, and unlock valuable data to improve your support strategy.

Check out our hand-picked selection of top helpdesk software that can maximize organizational efficiency and take your support to new heights in 2024!

1
Zendesk

Zendesk

Popular Choice
The Complete Customer Service Solution.
  • Key feature Best AI-powered customer service solution for companies of all sizes
  • Key feature Zendesk consistently ranks high in customer satisfaction surveys.
  • Key feature Integrates seamlessly with a wide range of other business tools.
AI-first service.
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Zendesk offers AI-powered help desk functionality that companies can customize and scale up when their operation grows. It lets you manage support queries coming from multiple channels, including messaging, email, voice, and social media in a single inbox.

Zendesk is an innovation-focused company that regularly includes new features and functionalities in its products.

2
Freshdesk

Freshdesk

Popular Choice
Smart. Streamlined. Scalable.
  • Key feature Best for an advanced customer self-service portal.
  • Key feature Manage support requests through a centralized ticketing system.
  • Key feature Gain insights into customer satisfaction, and overall support efficiency
AI-powered
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Freshdesk streamlines customer and employee support in its cloud-based help desk. It offers a centralized portal for all inquiries, which come through multichannel communication channels like email, chat, and phone, along with self-service options.

Besides automating tasks for customer service agents and empowering users with FAQs, it provides valuable insights with reporting and analytics. Freshdesk even offers a mobile app and AI features (with Freddy AI) for a powerful and user-friendly experience.

Freshdesk is known for its commitment to ongoing development, regularly introducing new features and functionalities to enhance the platform’s capabilities.

3
Zoho Desk

Zoho Desk

AI-powered
Best for Startups and SMBs
Geekflare rating score 4.7 out of 5
4.7
|
  • Key feature Best workflow builder with automations.
  • Key feature Zia, the AI Assistant, answers customer questions and automates tasks.
  • Key feature Tailor dashboards to display the data most relevant to your team’s needs.
15-day free trial
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Zoho Desk is an omnichannel help desk software that connects all the contact methods your customers use, including email, social media, web chat, and even telephone.

Its robust mobile app empowers agents to manage support requests on-the-go. It helps to improve customer satisfaction and agent productivity at the same time.

3
Jira

Jira

Best for IT and Development Team
Geekflare rating score 4.5 out of 5
4.5
|
  • Key feature Best help desk software for internal departments.
  • Key feature Intuitive & cost-effective help desk software.
  • Key feature Gain insights into metrics that matter to your business and improve service
Free for up to 3 agents.
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Jira from Atlassian allows you to manage customer inquiries through a ticketing system and customize workflows according to your needs.

Jira easily integrates with other Atlassian products like Confluence and Trello. Hence, Jira Service Desk is a powerful option for businesses that are already Jira users and value customization.

4
Front

Front

A modern helpdesk that goes beyond ticketing
Geekflare rating score 4.8 out of 5
4.8
|
  • Key feature 8,500+ companies delight customers with Front.
  • Key feature Omnichannel platform that consolidates messages from all channels.
  • Key feature Save time with powerful workflow automation
Experience Front in action
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Front combines the ease of email with the power of a help desk. It offers faster service with features like answering chats with an AI bot and empowering the customer support team with AI-powered replies.

Front gives your customers the experience they deserve with a boost in the customer satisfaction rate.

5
ManageEngine

ManageEngine

Speed up ticket resolution with automations.
Geekflare rating score 4.5 out of 5
4.5
|
  • Key feature Facilitate teamwork with multiple features to avoid duplicate efforts.
  • Key feature Empower customers & employees to find solutions with a knowledge base.
  • Key feature Set and track Service-Level Agreements (SLAs) to ensure timely resolution.
Take control of your IT.
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ManageEngine Service Desk Plus is a web-based help desk solution that allows you to manage and track all of your help desk incidents in one place.

Whether the incidents come through email or phone call, it is easier to track them with ManageEngine. The software is easy to install, implement, and access.

6
Salesforce

Salesforce

Best for Enterprise
Geekflare rating score 4 out of 5
4.0
|
  • Key feature Deliver efficient and effective service with one easy-to-use service platform.
  • Key feature Accurate & faster resolutions with a unified and powerful workspace.
  • Key feature Empower agents and customers to quickly find the answers they need.
Free 30-day trial
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Salesforce Service Cloud handles customer inquiries through cases, which is similar to a ticketing system, and provides multichannel communication for flexibility.

Salesforce goes beyond empowering customers with a self-service knowledge base by offering features to gather feedback and personalize communication.

7
HappyFox

HappyFox

Best for Small Business
Geekflare rating score 4 out of 5
4.0
|
  • Key feature Optimize Your Workflow with Advanced Help Desk Management Software.
  • Key feature Promote Self-help with an Online Knowledge Base
  • Key feature Analyse help desk metrics & create solid actions.
Free 14-day trial
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Tame the customer support chaos with HappyFox, a cloud-based help desk tool. It acts as your central hub for managing tickets from email, phone, chat, and even social media. Plus, HappyFox enables customers to find solutions on their own with a self-service knowledge base.

HappyFox helps you deliver exceptional customer service with task automation, actionable insights, and easy-to-use interfaces for both the agents and the customers.

How does Helpdesk software help?

Helpdesk software benefits businesses by making customer support more efficient and effective in the following ways:

  • Streamlined Workflows:  Helpdesk software tracks customer inquiries through a ticketing system, ensuring no issue gets lost. It also allows companies to organize them to avoid chaos.
  • Multi-Channel Support: These applications provide a single platform to offer support through various channels like email, phone, chat, and social media.
  • Self-Service Options: These also empower customers to find solutions independently through knowledge bases and FAQs. As a result, companies can employ fewer agents.
  • Automation: They automate repetitive tasks like sending notifications or assigning tickets, freeing up agents for complex issues.
  • Improved Agent Productivity: These tools have features for collaboration and internal notes to communicate with the team members. Thus, the workload for the agents is reduced.
  • Data & Insights:The software provides reports and analytics on key metrics like customer satisfaction and agent performance. This allows companies to make data-driven decisions for continuous improvement.
  • Enhanced Customer Satisfaction: With helpdesk software, customers get faster resolutions to their issues and can communicate with the agents with ease. All these lead to more satisfied customers.

Overall, helpdesk software functions as an all-in-one platform for all your customer support needs, ensuring efficient issue resolution, a productive customer service team, and a happy customer base.

More to support your customers