16 Best Call Center Software [Reviewed & Compared]

Aircall is a cloud-based virtual call center software adopted by 19k+ companies, including Pipedrive, Quip, Lokalise, and more. It’s also recognized by G2 as one of the leading CCaaS solutions.

Once you sign in with Aircall, you get a free local or toll-free number. For $6/month, you can claim local or international numbers in 100+ countries.

It has built-in softphones for desktop, Android, and iOS, so your agents can dial or receive calls on the go. You can review call recordings, customer details, agent’s activity, and even the full context of every conversation.

Using VoIP technology, Aircall integrates various communication channels—such as phone, SMS, email, and web chat. Aircall lets you set up interactive voice responses (IVR) and routing channels at the backend to ensure callers are auto-directed to the right agent.

Agents can change availability by toggling between Available, Auto, and DND to prevent receiving calls while they are away.

Aircall Pricing

Aircall offers versatile pricing plans for a team of three:

– Essentials: $30/license/month

– Professional: $50/license/month

– Custom: Custom pricing

With Dialpad, your sales and service teams have an AI-powered virtual call center that works on all devices and apps. You can embed it as a soft dialer inside your ticketing systems, Customer relationship management, and other apps in your tech stack.

Its USP sits across its native AI tools, assisting your agents via conversational AI, self-service chatbots, AI scorecards, live agent coaching, and more.

My favorite Dialpad AI use case is during live call monitoring—I can request instant transcripts, call recaps, sentiment analysis, CSAT scores, and more.

It also has omnichannel support, so you can monitor and use AI on any channel—phone, video conferencing, messaging, or digital.

With Datapad visual SmartFlow builder, you can customize your IVR menu—design call flows, add language options, and track which IVR options callers use the most to optimize your IVR menu.

Dialpad Pricing

Dialpad Support offers a 14-day free trial to explore its features. It comes with three plans:

– Essential: $80/user/month

– Advanced: $115/user/month

– Premium: $150/user/month

Five9 is an enterprise-grade contact center software suitable for large businesses that receive hundreds of calls daily and often have a complex sales structure.

It offers intelligent routing, which directs incoming calls to the right agent. On-Screen Caller Info puts customer information on their screen. Preview dialing gives access to past customer interactions and calls. And everything is automatically logged into your customer relationship management.

I was impressed by Five9’s robust Interactive Virtual Agents (IVA). They double down on self-service support options on voice and digital channels. For example, you can use IVAs to answer calls related to FAQs, appointment scheduling, card payments, password resets, order lookups, and more.

Additionally, you get essential call center productivity tools, such as Power and Predictive dialers, number reputation management, and native integration with Pindrop for world-class anti-fraud and voice authentication.

Five9 Pricing

If you’re looking for a voice-only solution, you can start with Five9’s core subscription plan, which is as follows:

– Digital (Digital-only): $119 per month

– Premium (Digital + Voice): Custom Pricing

– Optimum (Digital + Voice + WEM): Custom Pricing

– Ultimate (Digital + Voice + WEM + Analytics): Custom Pricing

RingCentral is a cloud communication platform trusted by 400k+ companies, including HubSpot, Lufthansa, Salesforce, eBay, and more. It is recognized as a 2024 Gartner Magic Quadrant Leader for unified communication software globally.

It combines its contact center (CX) and cloud communication (EX) platforms, creating a unified command center for managing call center operations such as voice calls, online conferences, SMS, IVR, and more.

With robust QoS (Quality of Service) reporting, call logs, quality scores, and audit trails, it’s easy to monitor your call center’s performance, identify issues, and access real-time, interactive reports.

The basic plan offers unlimited calling within the US and Canada. Cross-device accessibility and sync allow you to take calls and meetings, reply to messages, and manage tasks from your mobile, desktop, and tablet with a single click.

RingCentral Pricing

RingCentral’s business phone system (RingEX) offers a 14-day trial and three pricing plans:

– Core: $20/user/month

– Advanced: $25/user/month

– Ultra: $35/user/month

Talkdesk is a virtual contact center for enterprises of all sizes. It helps modern enterprises deliver exceptional customer service across voice and digital channels — such as Facebook Messenger, WhatsApp, or any third-party system.

A centralized dashboard lets you manage all customer interactions across voice and digital channels under one roof. You can use the workspace designer to customize, design, and launch a custom interface for your virtual call center.

It keeps the cost per interaction minimum with Talkdesk Autopilot, a genAI model that uses natural language processing (NLP) capability to understand caller queries and provide contextual answers.

For example, Autopilot can be used for common customer queries like orders, returns, and billing. Autopilot automatically responds with conversational answers. But when the query becomes complex, it smoothly redirects to a human agent.

Talkdesk Pricing

Talkdesk cloud contact center offers four different editions:

– Cloud Digital Essentials: $85/user/month

– Cloud Essentials: $85/user/month

– Cloud Elevate: $115/user/month

– Cloud Elite: $145/user/month

JustCall is your go-to call center software if you want something affordable and remotely integrateable with your tech stack. The software integrates 100+ CRMs and helpdesk tools, allowing remote or in-office teams to streamline workflow across platforms.

I find its interface very friendly and easy to set up, a major reason behind its quick adoption rates among fast-growing startups.

You can easily manage calls, texts, chats, and video meetings from anywhere through web, mobile, or desktop apps. Smartly route calls, customize IVR workflow, monitor calls in real-time (whispering and barging) – and much more from anywhere.

JustCall Pricing

JustCall’s core AI capabilities are not included in its Base Suite, starting at $19/user/month. To get the complete AI-driven experience, you can choose its AI Suite, plans as follows:

– Team Plus: $49/user per month (min 2 users)

– Pro Plus: $89/user per month (min 2 users)

– Business Plus: Custom Pricing (min 10 users)

Nextiva’s VoIP call center solution is part of its customer experience (CX) management suite. It is a virtual call center that can handle higher call volumes than a typical inbound call center and is remotely accessible via the NextivaONE App.

The VoIP call center works online and comes with local and toll-free numbers. It provides essential features such as Interactive Voice Response (IVR), Intelligent Call Distribution, workflow automation, omnichannel journey orchestration, and more.

What’s more, the stand-out feature for me was a secure, PCI-compliant, AI-assisted IVR payment module in which the agent never sees or hears the credit card number.

Other key AI features include speech-to-text Transcription, sentiment analysis, language detection & translation, data loss prevention, and natural language understanding.

Nextiva Pricing

Nextiva offers three pricing plans for enterprises:

– Essential: $129/agent/month

– Professional: $159/agent/month

– Premium: $199/agent/month

Ringover is best for sales and service teams. It offers blended inbound and outbound calling capabilities with a VoIP phone system that supports unlimited calling to 90 destinations.

Especially for sales teams, Ringover features one-click calling, call and SMS campaigns, two-way listening, call recording, and more options.

With advanced call-routing functionality, you can coordinate between time zones and seamlessly reroute traffic during busy hours.

For service teams, Ringover offers built-in IVR, intelligent routing, queue management, and real-time call statistics. You can even barge in calls and listen to audio/video conversations without getting noticed.

Ringover Pricing

Ringover offers three pricing plans, each with a 7-day free trial:

– Smart: $21/user/month

– Business: $44/user/month

– Advanced: $54/user/month

CloudTalk is a cloud-based call center software trusted by over 4,000 companies. It’s most popular among small businesses because of its easy setup and one-click integrations with tools you already use, including Salesforce, HubSpot, Outreach, Zapier, etc.

It offers unlimited inbound calling on numbers from low-cost countries and other essential inbound call center features such as a power dialer, IVR call flows, queue management, call routing, and more.

I like the ‘Extensions’ feature, which lets you quickly transfer calls internally via a 4-digit code assigned to specific teams, departments, or agents. Also, the 3-way calling feature is excellent when you need to assist agents on live calls.

Additionally, CloudTalk features robust analytics and AI tools for call monitoring, sentiment analysis, talk/listen ratio, and other tasks.

CloudTalk Pricing

CloudTalk offers a 14-day free trial to explore the features and integration. The other pricing plans are as follows:

– Lite: $19/user/month

– Essential: $30/user/month

– Expert: $50/user/month

– Custom: Custom pricing

Twilio Flex is a programmable contact center software that lets you handle all communication channels from a single UI and access real-time customer data from any source to deliver personalized interactions on the spot.

You can manage interactions on WhatsApp, Facebook Messenger, Google’s Business Messages, SMS, chat, phone, and email from a single dashboard. Twilio Flex offers the flexibility to adapt and deploy new channels quickly to keep up with customers’ preferences.

However, I don’t recommend Flex as a viable solution for an enterprise PBX or business telephone system because very little of it is “built-in”; it is more of a platform to program a call center that will be specific to you.

You certainly get DIDs, outbound, call recording, automated attendants, voicemail, and other PBX stuff to work. This may be a decent solution if your devs can program a user interface for some basic administration for the system admins.

Twilio Pricing

Twilio offers a free plan with 5,000 free active user hours. Further, it has two pricing options:

– Per-hour pricing: $1 per active user hour

– Per-user pricing: $150 per named user

GoTo Connect is an all-in-one business communication software offering an AI-powered contact center solution for remote teams.

It has omni-channel coverage, allowing your agents to switch between channels (voice, text, or video) and meet customers where they want.

GoTo offers essential call center tools for your agents, supervisors, and IT admins. Plus, a collection of no-nonsense AI-powered tools and functions to streamline remote contact center operations.

GoTo’s featured integration includes Salesforce, Miro, Microsoft Teams, and more. For other integrations, you can surf through GoTo’s built-in marketplace.

GoTo Connect Pricing

The GoTo Connect offers an AI-powered contact center, which costs $80.

The Avaya experience platform is a highly scalable, cloud-based call center solution. It offers blended inbound and outbound voice capabilities, auto-answering tools, attribute routing, enhanced transfer, and full reporting.

As a cloud solution, Avaya is best for remote offices and work-at-home deployments, with minimal training and set-up.

It supports omnichannel interactions, allowing your business to connect with customers via voice, email, and chat. And even keep up with changing customer expectations by integrating common messaging channels like WhatsApp into the ecosystem.

👉 See how DIRECTV transformed its customer experience with the Avaya Experience Platform, achieving 99.95% uptime on 6 million monthly calls.

Avaya Pricing

Avaya offers three major pricing plans for voice experience, which are as follows:

– Voice: $60/user/month

– All Media: $89/user/month

– Create Your Own: Custom pricing

Freshcaller by Freshworks is a powerful phone system for multinational businesses. It’s trusted by 60,000+ companies, including ChargeBee, DuoCircle, and more.

With Freshcaller, you get to select your business phone number—customized, international, or toll-free—in 90 countries, including the United States, Canada, Australia, Hong Kong, and the United Kingdom.

Once you sign up for Freshcaller, you can purchase local or toll-free numbers, add your team members, create routing rules, set up an IVR menu, customize voicemail greetings, and more.

It is possible to share one phone number with multiple users and answer incoming calls from any phone, anywhere. Every incoming call receives a detailed caller ID with contact details, past interactions, and any custom information field you have added.

Freshcaller Pricing

Freshcaller offers a free forever plan and three paid plans:

– Growth: $15/agent/month

– Pro: $39/agent/month

– Enterprise: $69/agent/month

Zendesk Service is part of Zendesk’s existing customer service platform. It helps you manage voice calls alongside other communication channels such as email, chat, and social media.

With its Voice support feature, you can serve customers faster with IVR, call routing, real-time monitoring, customized greetings, and more options. Queue management allows you to set your maximum queue size and wait time and will enable callers to request a callback instead of holding.

You can transfer calls and set up conferences with wait time tracking and callback options.

However, most voice features, including call routing, monitoring, and AI agents, are available only with the Suite plans.

Zendesk Pricing

Zendesk offers free services to startups for the first six months. The paid plans are listed below.

– Support Team: $19/agent per month

– Suite Team: $55/agent per month

– Suite Professional: $115/agent per month

– Site Enterprise: Custom pricing

VCC Live is a popular cloud contact center solution with over 400 clients in 50+ countries worldwide, including Unicef, DHL, Decathlon, Whirlpool, and more.

I like how the software is devised to meet your unique call center needs. You can customize it and have complete control over your remote call center setup.

Without much technical know-how, you can set up automatic call distribution. Configure interactive voice responses, manage projects and workforce, onboard new agents, and track and ensure their productivity via customizable KPI dashboards.

👉 See how DHL moved its entire contact center operations to the cloud.

VCC Live’s script editor lets you create step-by-step scripts with an embedded ‘’if” logic to smoothly guide your agents through each conversation, preparing them for likely scenarios.

Vonage is an award-winning CCaaS solution. It was awarded the best virtual agent platform at the CX Awards 2024 and the best CCaaS Solution at the Telco Innovation Awards 2024.

It provides a high-performance, VoIP-based cloud phone system that lets you make and receive calls anywhere with an internet connection

Vonage-Salesforce integration lets you use Salesforce data across channels to unify customer data and make intelligent and personalized routing decisions. Unify native communication channels right in the Salesforce interface and enjoy an end-to-end customer journey with Salesforce’s Einstein AI, complemented by Vonage’s AI Studio and Conversational Insights.

Besides the too-good-to-be Salesforce integration, I liked Vonage’s gamification elements- leaderboards, broadcasts, award points, and more keep your team engaged and motivated.

Vonage Pricing

Vonage offers three pricing plans:

– Mobile: $13.99 per month

– Premium: $20.99 per month

– Advanced: $27.99 per month