12 Best Answering Services for Your Business in 2024

Ruby is the market leader in virtual answering services, offering highly-trained US-based virtual bilingual receptionists and chat specialists who are available 24/7 to assist businesses with various tasks, such as answering calls, scheduling appointments, capturing leads, and making outbound calls.

With Ruby’s call-handling service, you can customize instructions for handling calls, such as forwarding important calls to specific team members or taking messages. Instant app notifications or emails are provided after each call, ensuring team members stay informed of any important updates.

Ruby’s virtual agents are trained to work across various industries, from finance and marketing to healthcare and legal firms, making it a perfect choice for businesses seeking to deliver personalized customer experiences. To streamline workflow, it integrates with various tools, including Zapier, Clio, Grasshopper, Nextiva, Rocket Matter, etc.

ReceptionHQ is a popular business answering service provider that specializes in inbound telecommunication services for businesses, such as live call answering, virtual business addresses, automated messaging, and customized corporate solutions.

ReceptionHQ provides professional and friendly bilingual virtual receptionists available around the clock, allowing them to thrive in a competitive industry for over 20 years and serve over 25,000 businesses.

Catering to various businesses and industries, including real estate, healthcare, finance, marketing, retail, e-commerce, and IT, ReceptionHQ is the perfect choice for businesses seeking top-notch virtual receptionist services. It supports integration with a wide range of CRMs, collaboration tools, calendars, practice management software, and customer service software.

Conversational has over 20 years of experience in providing virtual receptionist services. They help businesses of all sizes enhance their professional image, streamline operations, and improve their customer service.

Their team of highly trained virtual receptionists offer a wide range of essential call handling, and administrative support solutions customized to the business. They offer tailored appointment handing using the client’s existing software.

From medical and legal industries to e-commerce, trades, beauty, and retail, Conversational possesses a deep understanding of industry-specific terminology and processes, to ensure a successful outcome for every call.

Conversational allows the client to keep complete control of the quality of VR service. Their portal keeps their clients in the know about every detail they handle, and the same also available on their app. It gives easy access to statistics, business calls, message details, and so much more.

Conversational provides customization to large plans or ones that suit a business volume best, to ensure they are paying for only what they need. Scheduling services is an additional price of $79 a month.

Grasshopper is a virtual phone service that offers businesses additional phone numbers for professional use rather than virtual agents. It caters mainly to small businesses on a tight budget who seek professional services.

Integrating Grasshopper with Ruby’s virtual receptionist services offers businesses the opportunity to manage their calls without the need to hire an employee. Early-stage businesses are advised to hire a local employee or delegate responsibilities to the existing team instead of integrating Grasshopper with Ruby, as it would be a more cost-effective solution.

My Receptionist is a US-based virtual receptionist service that helps small businesses and entrepreneurs by providing bilingual remote agents specializing in business call handling with 24/7 business availability at a lesser price than hiring an on-site receptionist.

Businesses can leverage My Receptionist’s highly skilled virtual agents to improve customer service, capture leads, schedule appointments, and project a professional image at a much more affordable price.

AnswerForce is a telephone answering service that provides specialized agents for business call handling and lead capture. They offer 24/7 support with bilingual receptionists to ensure all calls are handled and valued.

AnswerForce provides services for residential and commercial businesses, such as home services and plumbing, allowing teams to focus on completing projects while leaving customer handling and business calls to them.

In all its plans, AnswerForce provides a complete tech stack with advanced features like meeting scheduling, video meetings, team messaging, and live chat. It supports integration with a range of tools, including HousecallPro, ServiceTitan, and Pipedrive.

AnswerConnect is a phone call answering service with bilingual receptionists available 24/7/365 to provide professional support to businesses.

All virtual receptionists at AnswerConnect receive industry-specific training to ensure they can handle live call answering, lead generation, and qualification, provide excellent customer service, and offer industry expertise.

Live chat is included in all AnswerConnect plans except the basic one. It is a great option for businesses of any size because it can efficiently handle large volumes of calls. It captures detailed messages, including caller information, the reason for the call, and any additional details.

Abby Connect is a business answering service that provides small businesses with dedicated receptionists to improve customer experience and streamline call handling.

Abby Intelligence is an AI-powered tool offered by Abby Connect that improves receptionist service quality, efficiency, and call handling while minimizing human errors to ensure exceptional customer service. Its call announcement feature provides information about the caller before the call gets transferred to you.

When it comes to industries, Abby Connect’s receptionist teams are trained to work in legal, accounting, dental, and health fields. Their HIPAA compliance ensures customer data security.

Abby Connect provides mobile apps for Android and iOS and a web-based app for desktop devices. It supports integration with Zapier, Hubspot, Clio, Lawmatics, and vCita.

Specialty Answering Service is a trusted business answering service that has been in operation since 1985. It provides client communication solutions and is ISO 27001 certified and PCI compliant to ensure data privacy and security.

Inbound and outbound calling facilities are offered by Specialty Answering Service, with agents specializing in lead generation and general business call handling. It offers customizable quota usage notifications at different thresholds.

VoiceNation is a top virtual receptionist service with US-based receptionists available 24/7 to provide professional and personalized assistance to enhance customer experience.

Besides offering business call answering services, VoiceNation provides outbound calling services to assist businesses in generating and qualifying leads, connecting with potential customers, and scheduling appointments.

One key benefit of using VoiceNation is the convenience and flexibility of its services. With apps available for Android and iOS and a web-based online portal, businesses can easily access and manage their outbound calling campaigns from anywhere at any time.

VoiceNation offers flexible pricing plans based on receptionist minutes, with no extra charges for additional features like setup, call transfers, custom scripting, and bilingual answering services. It also offers advanced call features, including robo and spam call blocking, on-call scheduling, custom on-hold music, etc.

PATLive is a leading provider of business answering solutions with over 34 years of experience, offering 24/7 live call and web chat receptionists to assist businesses with various tasks such as business book appointments, pre-qualify leads, managing event registrations, sales calls, and more.

PATLive provides extensive training for its receptionists, with new hires undergoing 80 hours of training and ongoing monitoring to ensure top-quality service for their clients.

Besides, PATLive supports integration with various calendars, CRMs, e-commerce services, property management, and legal practice management software, making it a great tool for businesses because it helps streamline workflows.

Davinci Virtual is a virtual business office solution that provides multiple services for small businesses and solopreneurs, including virtual office spaces, virtual live receptionists, and on-demand meeting spaces in major cities worldwide.

With Davinci Virtual’s live receptionist service, businesses can get a free local, toll-free US number starting with 888, 855, 866, and 877, along with all essential back-end support such as live call answering agents, voicemail management, online fax, call forwarding, etc. It is accessible through apps for Android and iOS and a web-based app for desktop devices.

Davinci Virtual offers a premium plan that allows businesses to use virtual receptionists for additional administrative tasks, such as scheduling appointments, generating leads, making follow-up calls, order processing, and more.