Open source, FREE, and commercial solution to create a status page for your business to better communicate.
How do you communicate with your customers, users, clients about the service status?
Let’s take an example…
You are a SaaS-based company offering some services which involve API, site URL, local PoP, etc.
They are meant to be running 24×7, but things can go wrong like data center failure, hacked, DDoS attacks, code is broken, and traditionally you will do an email communication to your users about the situation.
And what happens then?
You receive tons of email asking about the status, and your support is busy answering them instead of fixing the real issue. Your customer also feels a lack of visibility, and they are annoyed.
So what’s the better solution?
Status Pages – A modern way to keep your customers updated about service status and incidents.
You can publish a status page that includes all the critical services status and any on-going incidents.
Some of the benefits of using status pages are:
- Cut the support cost in replying to the emails instead focus on issues resolutions.
- Build customer trust by notifying them about problems regularly
I am sure by now, you have an idea about what is a status page and its benefits.
The question is, how do you create one?
Well, the following tools will help you to get one for your business.
Cachet is an open-source status software where you can manually update the status of services and incidents or automate using JSON API.
From the dashboard, you can update the metrics about URL uptime, error, latency, etc.
The overall status page design is responsive and looks beautiful on desktop and mobile devices. You also have an option to post scheduled maintenance on the front-end, which goes into a timeline.
Please take a look at their demo page to experience it.
A free status page by Freshworks. It is a hosted solution, which means you don’t have to worry about setting up software; instead, you can create an account on their site and get it started in a minute.
You can create a public or private page to align with your branding. With their beautiful dashboard, you can create and manage the incident. You can get it started with ready-made incident templates.
Freshstatus offers real-time communication; you can notify your audience through email or tweet. For the private page, you can also have private notes and RCA, which is visible only to your team.
- Get a status page on your domain. Ex – status.yourdomain.com. Example here.
- Let user subscribe for the notification
- Setup schedule maintenance
- Show service uptime history and reliability
- Track the resolution time
One of the leading SaaS-based solutions, used by Dropbox, Reddit, Cloudflare, Square, etc.
Statuspage by Atlassian’s status is perfect for showing the reliability of the service, communicating about incidents, and scheduled maintenance.
Not just the site or API endpoint, but you can split showing status for each component. Some of the features are:
- Incident templates – save an incident format for future use.
- Offer customer to subscribe using email or SMS, so they get notified.
- Notify subscribed users about downtime
- Chat integration with HipChat or Slack
- Use RESTful API to update components metrics on the status page.
- Embed status page on website, app, helpdesk, etc
- Show services uptime and response time
Statuspage also lets you integrate with third-party services to show their status and metrics.
If you are using Pingdom to monitor, you can automatically import Pingdom data to show the relevant metrics. You can customize the stats page logo, URL, color, and everything to meet the branding.
How about using it as a private page for the Intranet?
Your wish comes true! That’s possible. You can hook all intranet services on a private status page.
Look at their status page to see how it looks like.
Updown.io offer site monitoring solution and have the option to make the status page publicly accessible.
As you can see above, it has uptime, latency information from multiple locations. Updown solution will be a good choice if you want to show the URL’s availability and response time. However, if you need to publish incident details, you should try other solutions listed in this article.
The status page by AdminLabs got a free plan where you can have ten subscribers and customize to meet company branding and custom domain.
You can have components status as the following.
- Under maintenance
- Degraded performance
- Partial outages
- Major outages
AdminLabs let you directly create an incident and visible when the status is not as expected. Other features like showing services uptime, custom subscription, etc. are available as well.
The status page for every business.
StatusKit lets your users subscribe using email, Facebook, Webhook, and feeds. The following are incomplete features:
- Beautiful design
- Customize nearly everything to meet branding
- Display events and incidents
An all-in-one website monitoring and status page solution. Hyperping integrates with SMS, Slack, Twilio, OpsGenie, PagerDuty, and more to notify your users in real-time.
On a status page, you can have an overview of endpoint health, availability, and historical uptime and reliability—some other features as below.
- Add team members to manage the incident
- Custom domain with SSL
- Quickly add incident status
You can also create a password-protected page to be shared with the team.
Another hosted solution for public and private status page. Statuspal pricing start from $12.99, which lets you monitor ten services.
One of the nice features of Statuspal is you can connect to your existing monitoring tools like StatusCake, UptimeRobot, Pingdom, Datadog to get the metrics visible on the status page.
Leverage Status Page by Sorry so you don’t have to be ‘sorry’ for your downtime because it maintains full transparency about your downtime and gives regular updates.
It is designed so that the latest updates take the topmost priority on your status page. Reduce stress on your helpdesk by taking a proactive approach with Status Page so that customers don’t flood with loads of inquiries. Schedule updates beforehand and choose a time window so that all the upcoming maintenance work display there, and everyone gets notified.
You can either choose automatic or manual to switch your status page during the stated times. Celebrate constant flow of good uptime with your customers and reassure them that everything is running well on your site. Garner better trust with your audience by maintaining transparency in downtimes.
Single-click branding allows you to choose icons, logos, background, and colors with ease. Status Page also provides complete control of the coding so you can explore new heights. They provide great documentation, examples.
You have the freedom to personalize the page texts to compliment your brand and the story you are trying to convey. They isolate your status page from other websites and applications with a rock-solid infrastructure when the site is down. It comes with SSL certificates, REST API, and analytics for better insights.
Status Page offers multi-lingual support for languages including Spanish, French, Greek, Swedish, Danish, and German. The support options include emails, calls, social accounts, and helpdesk links to help you whenever you are stuck.
It facilitates reliable and easy communication with the customers and is 100% independent. Using ClearStatus is easy with 1-click implementation and comes with HTTPS, custom domain, and global CDN delivery from Netlify. You can integrate ClearStatus with Twitter without hassle.
It can be expandable and highly customized, where all the content is totally for you to control. ClearStatus lets you pin issues during security alerts and allows individual systems to be grouped. It supports multiple status pages, issues, and users.
You can change the text in the header or footer, enable multi-lingual support, customize colors on your status page, add or override CSS classes, generate output files, and more.
Statusfy is an easy-to-use and open-source solution.
The Statusfy is built using Netlify CMS, Tailwind CSS, and Eleventy. It uses Netlify CMS for defining its System Editor dynamically, tailwind CSS for defining its default themes rapidly, and Eleventy to create useful and quick system generation abstraction.
Some of the features of Statusfy include Incident reports, system definition, hosting flexibility, and support for PWA or Progressive Web Application. Additionally, you can integrate it with Google Analytics, easy customization, and responsive layout.
Get prepared for downtime by using a status page with the help of Instatus to keep your visitors happy all the time and build trust.
Instatus is a cheaper and faster solution. Any of the team members could update your pages without paying extra charges. Notify your customers about issues beforehand with no extra expenditure. Instatus lets you concentrate more on fixing issues at hand rather than replying to loads of emails that kills your time.
You can automate operations with services and solutions you already use, such as New Relic, Pingdom, Uptime Robot, and more. You can also get the complete picture of all your uptime to highlight your service stability that encourages your customers to associate with you. Please keep them in the loop with accurate notifications to deliver a greater user experience.
Other features included in Instatus are SMS notifications, email notifications, GraphQL API, Components and groups, automatic SSL, custom HTML and domain, 99% uptime, unlimited teams, and more. You can either start with Instatus for free or go with the Pro plan starting at $20/month.
Enjoy a simple, flexible, and modern-looking status page by leveraging Issue Status. The client-side static status page was created on React with GitHub Issues’ help to report Incidents and Components with live updates.
It can integrate easily with monitoring solutions and other services. To update your status page, you can utilize Zapier Triggers. Issue status offers templates for both Incidents and Components. You can choose to host your page on GitHub or other hosting solutions.
I hope this helps you to create a status page for your business, blog, API, or services to build better trust with your users.