A healthcare virtual assistant (VA) is an AI tool that supports medical professionals with administrative services, such as scheduling appointments, making phone calls, managing email accounts, and more. The primary goals of a VA are to reduce a healthcare professional’s administrative burden and supplement patient engagement.

Healthcare virtual assistants offer 4 key benefits:

  1.  Deliver streamlined administrative tasks.
  2.  Reduce operational costs and increase efficiency.
  3.  Offer timely reminders for follow-ups or medications.
  4.  Improve patient satisfaction with timely customer service.

Geekflare has researched and curated the best platforms for healthcare virtual assistants based on 24/7 virtual reception services, comprehensive virtual administrative assistance, and healthcare staffing solutions.

  • Ruby – Best for 24/7 Virtual Reception Services
  • HelloRache – Best for Medical Scribing and Administrative Support
  • VMeDx – Best for AI-Powered Medical Diagnostics
  • Phoenix Virtual Solutions – Best for Outsourced Healthcare Virtual Teams
  • VA.care – Best for Virtual Medical Office Support
  • MEDVA – Best for Healthcare Virtual Assistants Specializing in Clinical Tasks
  • Cool Blue VA – Best for Remote Healthcare Staffing Solutions
  • My Mountain Mover – Best for Virtual Medical Transcription and Support Services
  • Virtual Nurse Rx – Best for Remote Nursing and Patient Care
  • Medphine – Best for Medical Billing and Revenue Cycle Management
  • Mediktor – Best for AI-Driven Symptom Assessment and Triage
  • Nuance – Best for AI-Enhanced Speech Recognition in Clinical Documentation
  • Maya MD – Best for AI Healthcare Chatbot Solutions
  • SOAP – Best for Streamlined Medical Documentation Software
  • Ginger Desk – Best for Administrative Solutions Tailored for Medical Professionals
  • Show moreShow less

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Ruby

Best for 24/7 Virtual Reception Services

Ruby has been providing virtual assistants in the healthcare industry for over 20 years. The platform offers reliable virtual medical receptionists for healthcare practitioners and clinics.

Ruby

Although Ruby’s services focus on ensuring top-notch personal healthcare communication, they offer many more services—schedule appointments, process payments, capture leads, answer questions, and more.

As a technology-driven system, Ruby also helps you manage your workforce anywhere with Zapier integration.

Features of Ruby

  • Provides customized virtual receptionist services for both solo healthcare practitioners and clinic owners.
  • Offers 24×7 services to ensure you don’t miss calls or chats from patients or clients.
  • Facilitates on-the-go facility management through Android and iOS apps.
  • Features Virtual Assistants for multiple healthcare practices.

Ruby Pros

  • Advantage

    Work with experienced, US-based virtual assistant professionals.

  • Advantage

    Avoids double-booking with smart appointment scheduling.

  • Advantage

    Offers HIPAA-compliant healthcare virtual receptionists and free HIPAA-compliance services.

  • Advantage

    Versatile control through the mobile app.

Ruby Cons

  • Advantage

    Expensive when compared to other healthcare VA platforms.

  • Advantage

    Limited bilingual virtual assistants.

Ruby Pricing

Ruby’s reception plan starts at $235 for 50 minutes monthly, chat plan starts at $135/month and Bundle plan offers up to 10 chats for $109.

Try Ruby

HelloRache

Best for Medical Scribing and Administrative Support

HelloRache is a family-owned healthcare virtual assistant platform that offers healthcare VAs to medical, dental, optometry, and veterinary professionals.

HelloRache

Choosing a healthcare VA from HelloRache is simple as all that you need to do is review the profiles, interview them, and pick the most suitable one. The best part of the platform is that each VA can seamlessly integrate into your workflow over quick video-conferencing saving time.

Features of HelloRache

  • Provides medical VAs with comprehensive healthcare knowledge to handle diverse tasks efficiently.
  • Comes with long-term, personalized support with the same VA for consistent assistance.
  • Offers access to a large database of vetted healthcare VAs to find the right fit.
  • Is a cost-effective service with no contract or setup fees.

HelloRache Pros

  • Advantage

    Offers VAs trained in medical terminology and medical scribing.

  • Advantage

    Get healthcare VAs with HIPAA training certifications.

  • Advantage

    Monitor and track the activities of your VAs.

  • Advantage

    Hire VAs with no contract or set-up fees.

HelloRache Cons

  • Advantage

    All VAs are based out of the Philippines.

  • Advantage

    VAs lack native English and bilingual language skills.

HelloRache Pricing

HelloRache pricing starts at $9.50/ hour.

Try HelloRache

VMeDx

Best for AI-Powered Medical Diagnostics

VMeDx offers expert VAs to manage administrative and patient-related tasks professionally. The VAs help you with scheduling appointments, managing calls, confirming appointments, and assisting with medical records requests and referrals while complying with HIPAA protocols.

VMeDx

With VAs trained to carry out any administration or healthcare-related tasks, the platform allows you to focus on your patients more to improve patient satisfaction and treatment outcomes.

Features of VMeDx

  • Provides qualified VAs to manage your administrative and healthcare tasks as needed.
  • Comes with a VMA boot camp to help the VAs gain insights into your requirements for seamless service delivery.
  • Offers a constant learning culture, where VAs undergo upskilling training, webinars, and events.

VMeDx Pros

  • Advantage

    Track, monitor, and manage VAs in a technology-aided working environment.

  • Advantage

    Get VAs trained in cardiology, psychiatry, dermatology, and more.

  • Advantage

    Ensures no hidden fees, taxes, or contract locks.

  • Advantage

    Supports live chat facility.

VMeDx Cons

  • Advantage

    Lack of US-based VA professionals.

VMeDx Pricing

VMeDx pricing starts at USD 10/ hour.

Try VMeDX

Phoenix Virtual Solutions

Best for Outsourced Healthcare Virtual Teams

Phoenix Virtual Solutions offers US-certified medical healthcare assistants to solo medical professionals and clinical practices. The healthcare VAs help you manage and run everything about your practice from the back office to the front office and clinical services management.

Phoenix Virtual Solutions

As a top healthcare virtual assistant platform, Phoenix Virtual Solutions offers customized VA services exactly as you need them. Having already worked with numerous healthcare professionals and medical practitioners, Phoenix Virtual Solutions has systems built in to integrate its healthcare VAs seamlessly into your practice or clinic.

Features of Phoenix Virtual Solutions

  • Offers qualified VAs providing custom support for front office, back office, and clinical services.
  • Simplifies onboarding the right healthcare VA in 1-2 weeks.
  • Allows users to select candidates from a vast VA database.
  • Provides a technical team that is available to integrate suitable technology solutions.

Phoenix Virtual Solutions Pros

  • Advantage

    Hire VA talent that has been extensively vetted and screened.

  • Advantage

    Work with healthcare VAs who undergo constant training.

  • Advantage

    Avail round-the-clock customer service for any issue.

  • Advantage

    Select HIPAA-certified healthcare virtual assistants.

Phoenix Virtual Solutions Cons

  • Advantage

    Lack of bilingual skills like Spanish.

Phoenix Virtual Solutions Pricing

Phoenix Virtual Solutions offers custom pricing based on the requirements.

Try Phoenix Virtual Solutions

VA.care

Best for Virtual Medical Office Support

VA.care offers tailored healthcare VA services to streamline your administrative and healthcare services for better efficiency and productivity. The platform was developed by a pioneer in the VA industry to meet all your healthcare VA requirements, from medical scribing and veterinary assistance to administrative assistance and reception support.

VA.care

Features of VA.care

  • Provides skilled VAs for managing patient documents and healthcare records.
  • Makes it easier to hire VAs tailored to your practice’s needs and size.
  • Features custom onboarding to match your specific requirements.
  • Get advanced communication for patient intake and follow-ups.

VA.care Pros

  • Advantage

    Find virtual assistance for any medical care facility and practice.

  • Advantage

    Hire VAs for optometrists, dentists, veterinarians, and more.

  • Advantage

    Choose from a list of experienced, skilled healthcare VAs.

  • Advantage

    Pay only after the VA is fully trained in your system.

  • Advantage

    Use live chat for quick, 24×7 customer service.

VA.care Cons

  • Advantage

    Lack of streamlined communication between the patient, doctor, and VA.

  • Advantage

    The VA services are comparatively expensive.

VA.care Pricing

VA.care pricing starts at $280/ week.

Try VA.care

MEDVA

Best for Healthcare Virtual Assistants Specializing in Clinical Tasks

MEDVA brings cost-effective and expertly trained virtual healthcare assistance to medical professionals, practices, and teams. Using the ROI calculator, MEDVA helps you understand the scalability of hiring VAs from the platform. Each virtual medical staff at MEDVA is handpicked after an expensive vetting process. Further, if you are unhappy with the VA’s performance, you can quickly replace them with no questions asked. 

MEDVA

The VAs are not just adept at administrative tasks in clinics or medical practices. They are great at insurance benefits verification and prior authorization, medical scribing and transcription, managing medical documents, and more.

Features of MEDVA

  • Provides help with billing, scribing, patient monitoring, and insurance planning.
  • Allows users to hire VAs with knowledge in diverse healthcare domains and verticals.
  • Has expertly trained virtual assistants for different specialties.
  • Features custom VA solutions to better meet your practice’s needs.

MEDVA Pros

  • Advantage

    Hire VAs with a neutral accent for communication.

  • Advantage

    Work with VAs experienced in diverse EHR solutions.

  • Advantage

    Pick HIPAA-compliant and trained healthcare assistants.

  • Advantage

    Get after-hour service for administrative and client-facing support.

MEDVA Cons

  • Advantage

    Time-zone differences affect real-time communication.

MEDVA Pricing

MEDVA offers custom plans as per the user’s requirement.

Try MEDVA

Cool Blue VA

Best for Remote Healthcare Staffing Solutions

Cool Blue VA helps medical professionals and healthcare practices save over 70% of their in-house staff expenses. It offers a range of tailor-made medical VA services at affordable fees to back up the claim. The platform brings highly trained and qualified VAs to cater to the unique needs of medical professionals–whether they run solo practices or clinics. 

Cool Blue VA

Features of Cool Blue VA

  • Offers experienced healthcare VAs for in-patient and out-patient nursing care.
  • Trains VAs in your EMR or business software.
  • Provides virtual assistance for administrative and medical support.
  • Features HIPAA-compliant VAs to ensure patient data safety.

Cool Blue VA Pros

  • Advantage

    Work with the same VA throughout for streamlined support.

  • Advantage

    Get round-the-clock support even outside of office hours.

  • Advantage

    Hire from a list of thoroughly vetted medical VAs.

  • Advantage

    Choose expert Spanish healthcare VAs.

  • Advantage

    Avoid paying setup fees for the contract.

Cool Blue VA Cons

  • Advantage

    Need multiple VAs for comprehensive support.

  • Advantage

    Lack of native English language skills.

Cool Blue VA

The Cool Blue VA’s pricing starts at $9.95 per hour.

Try Cool Blue VA

My Mountain Mover

Best for Virtual Medical Transcription and Support Services

My Mountain Mover is one of the biggest healthcare virtual assistance companies. It has a database of over 1,000 expert and experienced healthcare virtual assistants from whom you can hire tailored support for your healthcare facilities, clinics, and individual practices.

My Mountain Mover

My Mountain Mover focuses on delivering a streamlined hiring process that provides an easy onboarding experience for every client.

Features of My Mountain Mover

  • Has an 8-step hiring process to find the best VAs.
  • Offers to manage VAs with a dedicated account manager.
  • Provides support for scribing, patient monitoring, admin, billing, and more.
  • Gives users the Hire VAs across medical, dental, mental health, veterinary, and wellness domains.

My Mountain Mover Pros

  • Advantage

    Get HIPAA-compliant healthcare VAs for any type of medical practice.

  • Advantage

    Enjoy the best customer retention rates in the medical VA industry.

  • Advantage

    Pay a flat monthly fee for the convenience of the clients.

  • Advantage

    Hire exceptional medical VAs belonging to the top 2%.

  • Advantage

    Get a placement team to target-source the VAs.

My Mountain Mover Cons

  • Advantage

    Lack of native English language and bilingual VAs.

My Mountain Mover Pricing

My Mountain Mover provides customized pricing.

Try My Mountain Mover

Virtual Nurse Rx

Best for Remote Nursing and Patient Care

Virtual Nurse Rx offers highly specialized healthcare VAs for medical and mental health professionals. The platform is unique among others by ensuring a 100% satisfaction guarantee with proactive support and assistance. In addition, Virtual Nurse Rx offers the required resources and systems for the seamless integration of the VAs into the client’s practice.

Virtual Nurse Rx

Features of Virtual Nurse Rx

  • Allows users to hire VAs from a list of 100% HIPAA-compliant professionals.
  • Features VAs trained in medical practice management software.
  • Has US-based project managers to ensure smooth communication.
  • Offers a virtual nurse coordinator to train, audit, and manage VAs.

Virtual Nurses Rx Pros

  • Advantage

    Allows users to hire registered nurses or mental health therapists as VAs.

  • Advantage

    Get bilingual VAs proficient in English and Spanish.

  • Advantage

    Pick the best VA service package from a list.

  • Advantage

    Pay only for the hours worked.

Virtual Nurses Rx Cons

  • Advantage

    Different tasks require different VAs.

Virtual Nurse Rx Pricing

Virtual Nurse Rx pricing starts at $20/hour.

Try Virtual Nurse Rx

Medphine

Best for Medical Billing and Revenue Cycle Management

Medphine allows medical professionals with practices to focus on their patients and their support while leaving mundane tasks like billing, note-taking, insurance management, appointment scheduling, etc., to the virtual assistant.

Medphine

Medphine allows you to improve the quality of patient documentation, which is integral in medical diagnosis, insurance processing, and planning adequate treatments.

 Features of Medphine

  • Provides VAs to help you with any healthcare or admin-related tasks.
  • Comes with a month-to-month plan that does not bind you to a contract.
  • Gives round-the-clock support to your practice or clinic whenever needed.
  • Offers VAs to manage admin and clinic-related activities.

Medphine Pros

  • Advantage

    Get high-quality patient documents during patient interactions.

  • Advantage

    Deliver human-first support to your patients instead of AI.

  • Advantage

    Simplify your workflow to ensure operational efficiency.

  • Advantage

    Improve the quality and speed of claim processes.

  • Advantage

    Enhance the patient experience with better care.

Medphine Cons

  • Advantage

    Lack of VAs with comprehensive skills.

Medphine Pricing

Medphine offers custom pricing based on the requirements.

Try Medphine

Mediktor

Best for AI-Driven Symptom Assessment and Triage

Mediktor is an AI-powered medical chatbot that helps patients with triage and pre-diagnosis. The white-label chatbot can integrate with any healthcare institute to deliver a unique patient-care experience. The platform evaluates patients’ symptoms through simple interactions and pre-diagnoses their condition to direct them to the right healthcare professional.

Mediktor

Features of Mediktor

  • Provides white box technology for transparent and understandable decision-making.
  • Integrates the AI chatbot into your workflows and clinic’s digital solutions.
  • Gives human-like chatbot support with the AI-powered chatbot.
  • Supports over 18 languages across the world.

Mediktor Pros

  • Advantage

    Use AI-powered chatbots for human-like conversations.

  • Advantage

    Deliver guidance to patients in just under 3 minutes.

  • Advantage

    Customize Mediktor as per your branding needs.

  • Advantage

    Integrate AI chatbot into your practice easily.

Mediktor Cons

  • Advantage

    Lack of human element.

Mediktor Pricing

Mediktor pricing plans are customized on user requirements.

Try Mediktor

Nuance

Best for AI-Enhanced Speech Recognition in Clinical Documentation

Nuance, with its advanced DAX Copilot, eliminates the need to perform repetitive tasks as part of their daily activities. The system helps you with automated patient documentation. It also helps you automate your clinical documentation and management tasks with the help of the Dagon AI solution. 

Nuance

Using AI technologies and deep integration, you can improve your medical practice’s efficiency and productivity. With the constant development going on with Nuance, the platform brings you better and more capable solutions for better productivity and efficiency.

Features of Nuance

  • Has omnichannel patient support to improve customer satisfaction.
  • Empowers patients with NLU‑powered Intelligent Virtual Agent for self-care.
  • Delivers clinical intelligence in real time for patient diagnosis and treatments.
  • Provides NLU-powered AVR to help callers talk freely and quickly resolve their issues.

Nuance Pros

  • Advantage

    Offers bilingual AI-powered patient support via phone, chat, email, etc,

  • Advantage

    Brings digital conveniences to patients like consumer brands do.

  • Advantage

    Get AI-powered workflow automation for clinical operations.

  • Advantage

    Ensures round-the-clock patient support for all.

  • Advantage

    Avail HIPAA-compliant healthcare services.

Nuance Cons

  • Advantage

    Not suitable for small healthcare facilities.

Nuance Pricing

Nuance offers custom plans as per the need.

Try Nuance

Maya MD

Best for AI Healthcare Chatbot Solutions

MayaMD is a digital health assistant that ensures better clinical decisions and virtual patient care. It allows medical professionals and clinics to offer healthcare assistance at the bedside, in-take and telehealth as needed. The platform enables staff to provide the best healthcare support to patients using healthcare insights from AI-driven clinical algorithms. A key advantage of the platform is that it analyzes the patient data to triage using 25 decision points, highly improving diagnosis and patient experience.

Maya MD

Features of MayaMD

  • Provides an all-in-one telemedicine platform for faster implementation of telemedicine services.
  • Helps staff manage patient intake and decisions for better productivity.
  • Offers AI-driven decision-making engine for quick triage and treatment plans
  • Has advanced clinical algorithms developed by researchers from leading medical schools.

Maya MD Pros

  • Advantage

    Use MayaPro DDx to route patients to the right care.

  • Advantage

    Customize and white-label the telemedicine platform.

  • Advantage

    Secure, remote patient consultations and communication.

  • Advantage

    Get faster triage and treatment with AI-driven differential diagnosis.

  • Advantage

    Offers advanced clinical algorithms and a vast medical knowledge base.

Maya MD Cons

  • Advantage

    Depends hugely on accurate inputs.

Maya Md Pricing

MayaMD pricing is customized.

Try Maya MD

SOAP

Best for Streamlined Medical Documentation Software

SOAP brings a powerful and robust AI-powered medical assistant to improve note-taking and patient-intake processes. It helps with accurate symptom analysis and diagnosis to enhance treatment quality and outcomes. The voice-based interface delivers human-like communication with patients and other stakeholders on calls. With the generative AI solution, you will never have to worry about missing any calls, patient queries, or callbacks. It is like a personal support who works 24×7.

SOAP

Features of SOAP

  • Provides HIPAA-compliant service for healthcare care data security as per the HIPAA.
  • Has an intelligent platform for efficient communication and practice management.
  • Gives accurate medical diagnosis with detailed patient medical history analysis.
  • Offers Smart SOAP Note that is easy to read and integrates any EHR system.

SOAP Pros

  • Advantage

    Affords you time to spend with patients for better diagnosis and treatments.

  • Advantage

    Ensures early disease detection for better treatments with AI support.

  • Advantage

    Get deeper into the patient’s medical history for better diagnosis.

  • Advantage

    Reduce no-shows of VAs with always-online AI assistants.

  • Advantage

    Collect all patient information in a centralized database.

SOAP Cons

  • Advantage

    Lack of human insights and experience.

SOAP Pricing

SOAP offers custom plans based on the requirements.

Try SOAP

Ginger Desk

Best for Administrative Solutions Tailored for Medical Professionals

Ginger Desk provides human healthcare virtual assistants to help your medical practice using technology at its center. It helps reinvent the front-desk services of healthcare and wellness facilities across North America. All VAs from Ginger Desk are pre-trained and qualified to help solo medical practitioners and healthcare facilities manage their operations. With the platform’s business-first approach, you can grow and scale your business with Ginger Desk without the hassles of hiring in-house employees.

Ginger Desk

Features of Ginger Desk 

  • Allows users to Hire North America-based VAs for admin and patient services.
  • Provides full-service VA support to ease practice management.
  • Offers expert VAs in EMR solutions for efficient record management.
  • Is compliant with medical data and privacy regulations across states and provinces.

Ginger Desk Pros

  • Advantage

    Hire VAs who have undergone the Ginger University training program.

  • Advantage

    Pick the most suitable VAs with our client-to-VA matching system.

  • Advantage

    Save your business from downtime with expert medical VAs.

  • Advantage

    Choose capable VAs who can take care of all admin tasks.

  • Advantage

    Scalable VA services according to your growing needs.

Ginger Desk Cons

  • Advantage

    Multiple VAs are needed to meet different service requirements.

Ginger Desk Pricing

Ginger Desk offers customized pricing plans as per user demand.

Try Ginger Desk

Can I Hire Answering Service for My Remote Business?

Yes, you can hire an answering service for your remote business. Hiring an answering service for your remote business offers numerous benefits, such as:

  • Improving customer service by timely addressing their queries.
  • Freeing you from attending calls to focus on business growth.
  • Capturing potential leads when they call for inquiries.

Here are a few top platforms that offer answering services:

  • AnswerForce – For lead capture and customer support.
  • AnswerConnect – Known for efficient round-the-clock coverage. 
  • VoiceNation – Provides instant setup and easy scalability.

Where can I find Virtual Assistant for Social Media Management?

There are several platforms for those who want to hire virtual assistants with specialized skills and focus social media management. Such as,

  • Belay – Offers experienced marketing assistants with social media management skills.
  • Okay Relax – Provides social media management assistants with profound AI skills.
  • myVA360 – Hire social media assistants and pay only for the hours worked.

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