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The lead generation software and strategies that will help you convert those leads to customers!

Lead generation or leads refers to the marketing activities we use to attract customers. Many products and services are available in the market, which can help us increase sales. But more than that, the main goal of any business should be to solve customers’ queries if they are facing problems with the products. In this way, a business can generate quality leads and convert them into customers.

People are attracted to businesses engaged with their customers, so building a relationship with them plays an important role in the engagement process.

Here’s a sneak peek at some Lead Generation Tools that should assist in the process!

Product Name Description
Zoho CRM Customized software for sales, marketing, and support. Explore
Salesforce Cloud-based CRM with integrated solutions for marketing. Explore
Unbounce Platform-driven launch pages to increase sales and conversions. Explore
Calendly Scheduling automation platform for efficient sales and tasks. Explore
Aircall Cloud-based phone call management with integrated sales features. Explore

Leads and Their Types

Business leads refer to potential customers interested in your products or services. Various sources are available in the market to get leads, but you have to follow only those suitable for your business from all aspects.

Generating leads is an essential factor in businesses because increasing sales activity to generate revenue is all we want as a business. To facilitate this process, activities like customer segmentation are conducted to provide the end customer with a product that fits their requirements.

  • Cold leads: – Cold leads refer to your targeted people who have not shown any interest in your products but can still be considered patrons. It doesn’t matter how they get onto your target list of people; all it takes is fitting in with your match to become a customer.
  • Warm leads: – Warm leads are familiar people with your business who follow you through your blog, social media posts, or marketing campaigns. Since they are fully aware of your services, they are more likely to become potential customers.
  • Hot leads: – Hot leads refer to people who contact you directly. You may have used your demo products or trail, but they want immediate attention to become the customers.
  • Information qualified leads: – IQL viewers become leads through some informative content about your business, but still, they have not shown any interest in this service. People in this category reach out to you by filling out some forms provided by you, or they may have downloaded your e-resource.
  • Marketing qualified leads: – MQL is a step up from IQL that requires your marketing department’s identification and analysis process. You have to keep an eye on the audience, who is constantly moving around you and has joined the seventh session of your organization.
  • Sales-ready leads: – The SRL is the bottom level of your lead process that requires some information or process to become a customer. After completing the process, you can send these leads to your sales teams, as they have already shown their full interest in your products.
  • Sales qualified leads: – SQL is the final lead of all your lead-related activities who has completed all the processes of purchasing your services or products. However, they may still compromise with your competitors, but you have to ensure that your business is the best for them.

What is Lead Generation 

Lead generation is a process that focuses on generating potential customers interested in our services and products. Our goal from lead generation ends with converting them into customers. Usually, we use online marketing for lead generation; for that purpose, we collect visitors’ contact information from web forms.

Lead generation is key to a business’s growth and expansion and is vital in increasing sales volume. A business should invest its time, money, and resources in building a profitable and practical lead-generation strategy. There are different types and methods of lead generation and multiple software available in the market that will help you streamline the process and track everything.


There are many ways to attract leads to a company’s products and services. Inbound and outbound are the popular methods of lead generation used by businesses. We have divided these two based on business needs because the more you generate leads from different sources, the more revenue you can generate.


By adopting the inbound lead generation method, your approach should focus on targeting potential customers per the business needs. This method can establish you as a thought leader among your customers, as your customers will get all the information and purchasing decisions during the process.

In my words, the inbound lead generation method increases the visibility of your business in the open market. Distributing valuable content to promote products will help you build trust and genuineness, as informative content can attract attention.

Let’s look from the buyer’s perspective, which is much beyond mere willingness to pay. Our normal human behavior is to make research-based decisions before purchasing any product, so inbound lead generation gives us an idea of whether we should do so.


Your intervention behavior or strategy to promote products is considered outbound lead generation. By adopting this method, the aim is to reach out to as many people as possible, but in response, we get only a fraction of them in the form of customers.

In this method, we are constantly active and make active efforts to generate leads by delivering messages to targeted customers. We didn’t care where or whether they sought information or expressed interest in the products; only our strategy chose the place and time for interaction.


After setting up a business, our first step toward growth is figuring out how to generate leads. When we ask for money from investors or try to sell our service or product, our business’s essential purpose starts from getting leads, as it helps us maintain its stability.

If we combine all industries, the role and objectives of lead generation will look similar. Because regardless of what industry you are in or what you are selling, you need to stay connected to your consumers and potential customers to survive in the market.

  • Expand the market: – When we start a business, we focus on a specific group of people or the products associated with them. But over time, the question arises whether this is the only area we can serve. Lead generation allows us to expand the market into new areas to reach a broader audience. Ultimately, our presence in the market ensures the growth of our business. Our lead generation activity impacts the target audience as they will reach out to your businesses whenever they need the products you provide.
  • Increase following: – We can gain followers for our brand and business by actively communicating in the lead generation process. Our approach is to create effective engagement with the audience. Thus, they will come to your brand to fulfill their need. If we highlight any big brand, the first aspect we can see is their constant efforts to get leads from them on social media. For us, it is the best way to promote any product in the market; although it may take time to gain followers, it can be a beneficial factor in getting leads for sales.
  • Customer reviews: – We have not considered customer reviews as a part of marketing; instead, they determine the growth potential of our business. When trying to attract new leads for sales, one of the first things you can do is get reviews from your previous customers. They can give the best possible feedback on where they faced issues with your services or what else you can improve on. Once you know about your positive testimonials on lead generation from previous consumers, you get an idea about the recommended area of improvement.
  • Increase revenue: – The purpose of our lead generation is to increase revenue, as the data we collect in this process is used to increase sales volume. We are constantly trying to embrace the best opportunity to get more customers, which can stabilize the business. When we attract customers’ attention with inbound and outbound lead generation activities, it becomes easier for us to convert them into sales.
  • Increase business opportunity: – If you’ve ever done a lead generation process in business, you’ve encountered different audiences. It opens the idea of bringing new activities or products into the business. Lead generation also complements the referral program, which means the person you are contacting can refer their acquaintances as someone who may need your services.

Stepwise Guide to the Lead Generation Process

The process of lead generation depends on the type of business we are engaged in, as the diversity of the audience also varies:

  • Research the market: – At the initial stage, we need to analyze the target audience and market, including what type of people your services benefit. Using the inbound method, you can go through the analytical process where the data can help you get information about the people visiting you. On the outbound method, feedback from people can give you information about those who find your service beneficial.
  • Create engagement: – The most profitable way to attract audiences to your business is to create and promote content through social media or digital mediums. People beyond your target audience also notice your intent to learn about your products and services, and more often than not, they may even increase your sales. On the other hand, your target audience can find solutions to existing problems from your digital content, which can also increase their satisfaction level. We can publish our content with blog posts, social media, photos, infographics, flow charts, or eBooks.
  • Nurture existing leadership: – We know retaining a customer is more complex than attracting one. Nurturing existing customers is as essential to our business as selling services to new customers. In the lead generation process, we can deal with the problems of existing customers by calling them personally and interacting with them; this will motivate them to visit you next time. After getting leads from new people, we can offer them free samples and download product trials to encourage them to buy. All of these processes are essential to building long-term relationships with your customers.
  • Score leads: – The effectiveness and consistency of your sales depends on how well your team is analyzing all the leads. In this, it is evaluated which lead will benefit you. Simply put, you want an audience that will help you now or in the future; wasting time finding people you are convinced won’t find you is unnecessary. We need to pay attention to which audience is coming to you to get information about us so you can focus on them to convert them into sales.
  • Pass the leads to the sales team: – As a lead generation team, your responsibility is limited to attracting visitors now; it is the sales team’s role to convert them into leads. As a marketer who converts subscribers into leads, you need to deliver the lead’s data to your organization’s salesperson so they can try to convert leads’ desire to action. However, once they become repeat buyers of your service, the lead generation team can make regular efforts to keep them in business for a long time.
  • Evaluate the process: – Our effectiveness at all stages reflects the conclusion of the evaluation process. Constant monitoring of the lead generation process by you and your team will reveal in what proportion or percentage you are converting unknown people into buyers. Marketing analytics for your business can generate a report on whether they are achieving all goals in a specific period or need any assistance or time to accomplish goals.

Just creating leads is not enough, you need to maintain them! Here’s your guide to understanding Social Media Customer Service and Why Your Brand Needs It!


Our lead-generation process should include various strategies, with the benefit of not relying on just one method to generate leads. They use all sources of lead generation to promote their services; our ideal aspect is to reach the audience wherever possible. Some testing and innovative techniques of the lead generation process may help you to get leads:

  • Improve landing pages: – On your business website, you need to add an option where the desired audience can connect with you to get important information about your services. The design of your page should be clear and straightforward, and it can include social proof of your business. So that unknown people or groups can show their trust in your services. However, the proportion of mobile users is higher than that of PC, so we must design mobile-friendly pages that users can access without any problem. Additionally, you can add a thank you message at the end of the landing pages, making the user feel valued and respected by you.
  • Create quality content: – Content quality is the ideal standard for attracting your relevant audience. A proven fact is that the more valuable prices you make content, the more engagement you will get on your services. You should combine your expertise with useful and exciting content so the audience can get the information without boredom.
  • Live chat functionality: – Allowing people to interact live on your browsing site or application helps you learn more about your products. There is a high possibility that customers will not abandon your product quickly, even if they are not getting enough satisfaction at first. Adopting a live conversation approach helps us comfort our customers by sharing their ideas or feedback.
  • Lead generation ads: – Digital advertising is a valuable way to get leads, and we can promote products through social media or search engines. It becomes more helpful when people search for products or services and see our ad showing that you offer the same. The potential audience may reach out to you to get that service.
  • Offer free trials: – This is an attractive way to increase sales, as almost everyone likes to try products before making a permanent commitment. If you offer a free trial or demo, the purpose of being free will motivate them to engage with you, and your sales will likely increase after the trial. 

Now, let’s look at some popular lead generation tools!

Zoho CRM

Zoho CRM is a customized software that can meet the needs of every size business. Whether you are a startup or a large enterprise, you can use the services provided by the software to enhance sales, marketing, and customer support efforts.

You can use Zoho CRM to complete management processes and counter sales force activities. It can create the complete journey of your business with analytics and notify you whenever someone interacts with your brand from any source. The essential factors you need to achieve performance management can be performed by software that can automate your marketing activity.


Salesforce is cloud-based customer relationship management software that allows us to create and manage marketing activities. It can provide integrated solutions for your business, such as advertising, content creation, content management, and data analytics. You can also get a predictive analysis of profitable channels of marketing, which can be helpful for you in building a sales journey.

Its Journey Builder software helps us to acquire potential audiences through several marketing strategies and helps in providing marketing campaigns. It can match the scale of your business when you need to reach one-to-one customers or up to 10 million at a time with test email marketing segments.


Unbounce provides us with a platform-driven launch page creation offering, which also helps optimize our web pages. It can increase our sales and conversions in online marketing campaigns and allow us to create higher-converting campaigns.

You can take the help of the software for wholesaling through various channels, and it can arrange all the hellos of your organization. The software provides solutions for Google search ads and enhances the social media marketing of your business.


Calendly offers a scheduling automation platform that eliminates all the back-and-forth emails to find the right time. It connects to all your business apps and tools to manage marketing activity where you can schedule sales tasks per your routine.

Calendly also allows sharing of shared links with your team members. It automates your communication process to save time at work and schedule meetings quickly.


With Aircall, every communication call of your business activity becomes an ultimate integrated solution for the sales team. Cloud-based Phone Call Management system helps us manage and streamline customer support and sales engagement operations.

Aircall can provide essential features like voicemail, queuing, recording, shared call inbox, contact management, assigning, and adding tags and comments. The software allows us to create employee groups based on location, responsibilities, skill sets, and other characteristics facilitating team performance.

Best Practices

A key component of our business that, if done right, makes the difference between failure and growth success. So, it doesn’t matter what standard you use to get leads; you must apply these comprehensive lead generation best practices.

  • Define audience: – Our lead generation process starts with defining the audience, which means who we want to serve. This process allows you to reduce efforts on people who never want your products; by defying this practice, you can create an optimal lead generation strategy.
  • Interactive content: – Content creation allows you to attract brand engagement. If you have digitally engaging content, people will like and share feedback, increasing the click rate on your landing pages. Content that is relevant from your audience’s perspective benefits your reachability.
  • Encourage online reviews: – Online reviews are also an effective medium to build your reputation in the market. It means that giving your customers a chance to share their perspectives about your products increases your chances of attracting new customers. But the important thing is that you should be truthful and valuable according to the products so that the visiting customer will show trust in you.
  • Promote the brands: – Promoting products in the market is undoubtedly the first part of getting leads. When more and more people know about your product, your business’s sales will increase. Therefore, you must ensure you promote your products on all channels.

Furthermore, when your leads convert to customers, you can tap into the potential of brand advocacy by providing customers with quality and after-sales service that will ensure customer loyalty and retention.

How to Choose the Proper Lead Generation Approach

As we know, we can adapt many lead-generation activities for marketing activities. Therefore, identifying and selecting the right lead-generation activity can be the ideal way to get more potential customers.

  • First, you need to determine what type of organization your business falls under. It can be B2B and B2C, as your lead generation process depends on the size and type of business.
  • The two methods of lead generation activity are inbound and outbound. Either you can adopt one or both of them. It depends on your business situation, which means you have to ask yourself before implementing any method of lead generation process.
  • Before planning the lead generation process, you must shape the entire customer journey.
  • Since there are many channels to promote sales activity, but not all are relevant to us. Therefore, we must choose the proper funnel to boost sales activity.

And don’t worry if things don’t work out all at once, trial, and error and patience are all a part of the process!

Final Words

As we have discussed throughout the article, the ultimate role of lead generation tools is to increase sales and satisfy customers for your business.

The lead production process is essential for us to meet the market level. The number of competitors in the market is increasing daily. If we do not focus on the various processes of lead production, there is a greater chance that we will fail to adapt to the lead generation environment.

Next up, learn about what is demand generation marketing and strategies to generate leads that convert.

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  • Kritika Singh
    Kritika has a B. Tech degree in Computer Science and Engineering and worked as an Assistant Software Engineer for 1.5 years at Accenture. After that, she found her passion in content writing and copywriting and has worked with multiple businesses…
  • Joy R Bhamre

    Joy R Bhamre is a multifaceted professional, holding the title of Editor at Geekflare. She is a Google-certified Digital Marketing Specialist, a seasoned Editor and writer, and a Cambridge-certified English Language Trainer, boasting…

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