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  • Find out some of the best cloud-based helpdesk solutions to manage your customer support.

    There is a lot of powerful cloud-based helpdesk system that you can use instead of the traditional method to install and manage the software by yourself.

    Software as a Service (SaaS) got many advantages and sounds perfect for startup and small to medium businesses. Over a period, SaaS usage has been expanded in multiple spheres such as HR management, SEO, survey, newsletter, web security, etc.

    Before jumping to the list, let’s have a quick look at the benefits of using SaaS.

    Cost-effective

    SaaS is available to its users, mostly on a subscription basis. You rent, and the provider manages the software and everything in the backend. The subscription cost is lower than the traditional license models.

    Most providers offer trial and pay-as-you-go so you don’t have to invest and lock your money.

    Quick deployment

    The software is already installed and configured in the cloud platform. Thus, you need to pay for a subscription or start the trial to start using it. You don’t need to go through software setup and configuration where you spend a few weeks.

    Security and maintenance

    Managing software, server, security is always challenging. You need to be skilled or hire one to do for you. This increases the extra business cost and burden to operational support. Thanks to the SaaS model, you don’t have to worry about system administration, security patches, backup, and regular updates.

    Scalable

    Most of the SaaS solutions are scalable. This gives you the flexibility to start with a lower plan and grow as demand increase. You can easily upgrade your plan without disturbing the production system.

    SaaS is an excellent solution for anyone who wants to start with a minimum investment. What do you think?

    Helpdesk software lets you manage customer queries faster. Support is always a key to business success, and choosing the right helpdesk solution can turn frustration into happy customers. It leads to better customer satisfaction.

    It also helps your support team to handle issues, queries, feedback promptly.

    Let’s explore the following available solutions.

    Gorgias

    Gorgias is the leading Helpdesk for Shopify, Magento, and BigCommerce stores. It scales as you grow thanks to its machine learning capabilities, where 20-25% of commonly asked questions can be automated with accurate customer data & personalization. It also integrates with social media and top apps in the eco-system to centralize all your customer information.

    Key features:

    • Centralize all your support tickets in one place: Manage all communication channels in one centralized dashboard, including email, social media, SMS, live chat, and phone.
    • Have all your customer’s data displayed when you’re talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
    • From automating commonly asked questions to fully automating and closing out tickets, your support team will spend less time looking busy and more time talking to customers.
    • Turn your customer support into a profit center: Unlock sales from support via live chat, text, and social media and track all sales and performance of support agents.
    • Integrates with popular apps to deliver better support, such as Klaviyo, Yotpo, Attentive, LoyaltyLion, Aircall, and more.

    Jitbit

    Jitbit Helpdesk is a SaaS ticketing system with built-in live chat, Knowledgebase, and a powerful automation engine. Trusted by thousands of companies, it perfectly integrates with your support mailbox.

    Key features

    • Email ticketing
    • Integrates with JIRA, GitHub, Active Directory, MS Exchange, Dropbox, and dozens of other tools
    • Machine learning
    • Rule-based chatbots and automation

    Freshdesk

    FreshDesk is one of the leading platforms when it comes to the customer service industry. It is cost-effective, quick, and easy to use. Also, it comes with excellent integration options and offers multiple ways to raise tickets. Customization is possible as per your brand needs.

    Some of the features are:

    • Keep track of conversations as per priorities and categories.
    • Resolves issues together as a team
    • Multi-channel support
    • Automates repetitive helpdesk tasks
    • Create forums and other self-service customer platforms
    • Measure and Improve efficiency
    • Customization and secure

    Manage your customer queries from your mobile phone. The Freshdesk app is available for Android and iOS.

    Zendesk

    Zendesk is a consumer-friendly software that offers excellent packages in its suite that sets them apart from its competitors. The seamless services make it easy for the company to work on it.

    Highlights:

    • Integrated Customer Support
    • Chatbot, live chat messaging.
    • Knowledgebase and Smart self-service
    • Call center software

    Zendesk is trusted by Tesco, Shopify, Slack, and more.

    Happyfox

    Won best helpdesk software for many years, Happyfox provides an all-in-one solution to manage customer’s questions and feedback.

    It comes with the automation tools to reduce the ticket workload and integrate with your favorite tools.

    • Jira
    • Magento
    • Freshbooks
    • Baremetrics
    • GitHub
    • and many more…

    You can use Happyfox for HR, IT helpdesk, Marketing, Customer services, Facilities, and more.

    LiveAgent

    You can get it started from as low as $15 a month with LiveAgent to manage all your communication.

    With over 150 features, you can imagine it can fit almost any requirement.

     Zoho Desk

    Trusted by leading brands such as Intel, Sears, Mercedes Benz, and more.

    Want to try out before paying?

    Go ahead and try out Zoho Desk FREE plan.

    Packed with many features:

    • Multichannel
    • Email, Telephony, or live chat
    • Automation – workflows, ticket assignment, escalations, etc
    • Powerful reporting
    • Customize everything
    • Top-level security, including GDPR

    Zoho has lately introduced Zia – an AI-based customer service solution.

    Help Scout

    A better way to talk to your customer, Help Scout is trusted by more than 8000 businesses. Help Scout offers messaging, documentation, live chat, team collaboration, and integration.

    Groove

    Groove is easy to use focused on small to medium businesses with all the essential features you can expect from a helpdesk software.

    • Custom profiles
    • Ticketing and mailboxes
    • Canned replies
    • Automated rules
    • Ratings

    You can get it started with their 30 days trial to see how Groove can help your business.

    HelpCrunch

    Whether you are running an eCommerce store or a SaaS-based company, HelpCrunch can help you in happy customer success. You can manage multi-channel communication from customers into a single dashboard.

    With the help of their auto message feature, you can automate in-app messages, email to increase the conversion.

    Highlights

    • Targetted chats
    • Personalized message to the right people at the right time
    • Customize chat look and feel to fit your branding
    • Shared inbox
    • Fast search
    • Intuitive ticketing system

    You can start with their FREE plan to experience their platform. I am sure; you will like it.

    ProProfs

    The robust customer support tool has been helping businesses to deliver excellent services to their clients. Powered by collaborative email, the help desk ticketing system simplifies your agents’ job with easy issue tracking and faster ticket resolution.

    Key Features:

    • Collaborative email
    • Issue tracking
    • Canned responses
    • Smart reports & ratings
    • Multichannel
    • Knowledgebase, chat, and survey maker

    You can get started with their 15 days free trial version to see how ProProfs Help Desk can do wonders for your business.

    Managing customer support is always challenging, and I hope the above cloud-based helpdesk solution helps you achieve customer success.